British Heart Foundation Reviews

“ Asked for a refund instead. ”

“ They said that although I have the label because it’s become unattached from the item they can’t refund me , their prices aren’t cheap for a charity shop and I certainly won’t be shopping there again I’m a very honest person and I wouldn’t try and cheat a charity shop which is what the manager accused me of I’m disgusted . ”

“ Very poor service when purchasing items bought a cabinet from shop Bristol city centre store.. Item was 100% available when purchased, paid for delivery all confirmed, put sticker on item “I’m sold” with assistant. kept checking in with store as local & adding items to the delivery at all stages checking all ok. The day before delivery I purchased more items added again the manager himself took my order & added all items once again all confirmed.Today delivery arrives & 2 items short, the cabinet & a table , the driver said he would return with items. 4 hours waiting called driver no answer, called store said would investigate and get to me waited 2 hrs no response, called store to be told item, sold 2 weeks before I had purchased it ?? Rather odd that they realise that today after Iv been in constant contact with store staff and spoke to the manager!! Also everything is computer based and stored ! How can this happen seemed very odd to me .. Iv spoke to someone who is a friend of a volunteer only to be told that the cabinet I purchased was bought by a member of staffs family.. very very odd and untrustworthy.. I will never ever donate to this charity as I have had open heart surgery & like to support charities but no more .. extremely disappointed, feel cheated , to those donating expensive items make sure it goes into the right hands as something very dodgy has gone on here & im told I can get a refund but have to go into the store and collect it & still a table short? ”

“ They are misleading the customer with wrong information before taking the money , I got refund for the bookcase but not for delivery and the worst customer service. ”

“ at home I buy nearly all my clothes from charity shops as I am a big girl So it's nice that I can return them for a refund if they dont fit My friend has refused to take anything back for me to Middlesbrough ,as the lady was not very pleasant I think she was the managers ,dark haired with glasses She wanted to know why I wasn't bringing it back Saying I got around a bit . ”

“ I received a full refund as when the BHF saw my photos they 100% agreed. ”

“ Seeing as they weren't going to take what had been listed and what I had paid for to be taken (FOR THEM TO SELL IN STORE so why did I have to pay?) Told them to take the couple of items they had taken, out of their van and put back in house and I wanted a refund (which I got). ”

“ Sofa delivered with hydraulic grease on cushions. Store will not pick up or refund money. Fobbed off with " nowhere to store it " as an excuse. No contact from complaints department. A sofa i cannot use and £135 out of pocket & 30 day return policy ticking away. Shocking service. ”

“ An absolute disgrace! BHF Newton Abbot An absolute disgrace!! BHF Newton Abbot I had the most awful experience ever with the delivery ppl who refused to even try taken the wardrobe I bought when it would have been possible! Then it was a double hell time to get the money back from them into my card as their employee was too thick to understand the fact that it was a refund she needed to do, not a sale! As a result the whole amount I paid for that dammed wardrobe was taken out of my account yet again, meaning twice!! I confirmed with my bank the fact that the money was indeed taken! I went back to this awful shop again to tell them to refund me twice and that horrible man was arguing there was no mistake!! I showed him my bank statement with the price I paid deducted from my account and he finally decided to double check!! Unbelievable, not a word of apology whatsoever! He finally then admitted they made a mistake! Thanks!! Not! I'm furious! Now I have to wait 2 days to see if the money clears in my account or start disputes!! Never buy there! The so called "attempt" delivery charge of £20 was denied to be refunded! I will claim compensation for the extreme stress this caused me!! ”

“ An absolute disgrace! BHF Newton Abbot An absolute disgrace!! BHF Newton Abbot I had the most awful experience ever with the delivery ppl who refused to even try taken the wardrobe I bought when it would have been possible! Then it was a double hell time to get the money back from them into my card as their employee was too thick to understand the fact that it was a refund she needed to do, not a sale! As a result the whole amount I paid for that dammed wardrobe was taken out of my account yet again, meaning twice!! I confirmed with my bank the fact that the money was indeed taken! I went back to this awful shop again to tell them to refund me twice and that horrible man was arguing there was no mistake!! I showed him my bank statement with the price I paid deducted from my account and he finally decided to double check!! Unbelievable, not a word of apology whatsoever! He finally then admitted they made a mistake! Thanks!! Not! I'm furious! Now I have to wait 2 days to see if the money clears in my account or start disputes!! Never buy there! The so called "attempt" delivery charge of £20 was denied to be refunded! I will claim compensation for the extreme stress this caused me!! ”