British Heart Foundation Reviews

“ Good booking online service,came back with collection date straight away. Phone call beforehand to inform of arrival and quick efficient collection from helpful B.H.F Driver/Assistant. Will recommend and use again knowing items will be recycled. ”

“ Excellent service today from BHS Bolton. Kept me up to date on collection times. When they arrived they removed quite a large amount of furniture carefully and quickly without any damage. I will definitely use them again. ”

“ We booked a collection with the Holloway Road branch and they came today to collect (as arranged) they called 30 minutes before arrival as I was told they would. The guys that came couldn't have been more helpful. They took all of the items I listed plus a few extra bits that I had forgotten to mention. Amazing service and would defo use them again. ”

“ Booked a collection for a specific date for two large double wardrobes and three charity bags. The date was accepted by BHF within a few days, and on the morning of the collection I received a text along with tracking details for the van driver Galin. I had had to dismantle the wardrobes slightly (separate top and bottom parts) due to the weight, and kept the screws and allen keys in a ziploc bag. One of the wardrobes was missing a handle, which BHF had stated was fine. The driver and his colleague arrived promptly at 8.40am. We'd forgotten to screw the top of a wardrobe back on, but they weren't concerned when I showed them the ziploc bags, and took the wardrobes without any issues. Pleased with the service, everything went smoothly and as hoped for! ”

“ Just had Jack & Matt collect some donated furniture from me for the Walsall store. They were brilliant! Friendly, incredibly professional, super quick & made me feel valued as a 'customer'. Will absolutely use this service again & was really impressed with my experience. ”

“ The lovely man who went and found me a double mattress from the store room just fab service thank you and the lovely young lady who helped me took my money booked me a delivery slot. Whilst there was a queue she was so professional and great especially as she normally works upstairs. Excellent experience thank you ”

“ The BHF house clearance service is brilliant. ”

“ Just had a washing machine,bed and 2 air purifiers delivered the guys that delivered were excellent and very quick customer service from exeter was excellent and great communication. ”

“ I’ve used the furniture collection/donation service satisfactorily, albeit with a bit of hassle to arrange collections. ”

“ Absolutely appauling service from the customer service department. Twice someone was coming to collect goods and twice they made excuses for their drivers not turning up. I support the BHF for personal reasons but will never contact them again for donating furniture. ”