Big Frog Supply Reviews

Name: Big Frog Supply
Address: 6001, Miller Store Road, 105, Norfolk, Virginia
Rating: 4.75

4.8 Rating 5,882 Reviews

93 %

of reviewers recommend Big Frog Supply

4.8

Based on 5,882 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

About Big Frog Supply:

Big Frog Supply is your online destination for all Irrigation, Plumbing, Outdoor Living, Holiday Lights, Landscape Lighting, & Tankless Water Heater needs!

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Big Frog Supply 5 star review on 21st January 2019

Anonymous

Anonymous // 01/01/2019

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“In stock and fast shipping. Very good experience. Item in perfect condition”

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“I ordered some Orbit sprinkler parts at a great price and shipping was very fast, I am very happy with my purchase.”

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“Great product and fast shipping. Will definitely buy again and recommend to friends and family. Thank you.”

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“Arrived on time! Ordered the Orbit Smart timer. Good price!”

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“I like it and i got my order on time.”

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“Got a same-day response on a product question via email. Fully answered my question. Ship out was fast. Minor hiccup with FedEx that I do not blame on Big Frog. Product arrived in great condition. Price was much better than I could find anywhere else. Will use again.”

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“Was easy to order and it was fast delivery Thank you”

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“This is the second I have purchased from Big Frog Supply, replacing less expensive and less well made yard hydrants. For Big Frog Supply itself a 5 star. They are quick and efficient. For the hydrant time will tell but basically 5 star at this point. Adjustable flow a positive. My problem has been delivery, which is by Fed X and they have always been a problem for some reason. Used to be they could not even find us (farm and house etc has been same place 100 years) but now mostly cavalier with packages. First hydrant was just set off on the busy road by mailbox. Luckily it was not stolen. This one was handled very roughly, all inside materials (instructions etc.) had been lost out of the box, faucet was sticking out of box and will need some retouching of its paint. At least it was set near a large tree and bench near the house. The porch seems to not register as a place to put packages for FedX. So 5 stars for Big Frog, 5 stars for faucet assuming it lasts longer than 10 years, and one star for Fed X. Luckily I still have the install information from the first faucet purchased and I know what parts to buy.”

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“Canfiled is the best solder for stained glass. Competitive pricing, good communication and bonus of free shipping. Would consider buying from them again!”

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“Product arrived as promised and quicker than expected. Will use again.”

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“Quick shipping, by far the lowest price found. Product is in good shape, and not damaged.”

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“Very easy purchase. They knew exactly what I needed and shipped it out quickly.”

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“I ordered a 60 pound irrigation pump at about 1PM. Within minutes, I received the confirmation, and before the day end the pump had been shipped and picked up by FedEx. This was on a Friday. I received the pump already on Monday, when I was expecting 5 business day shipping. Big Frog sent me messages all along the way with progress. Very happy with FedEx and Big Frog.”

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“Amazingly quick service! Instant email response to my order, then new irrigation timer arrived in just a couple of days.”

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“The right product and very fast service. Thank you!”

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“Fast and accurate service. Bulbs came from Big Frog, fixtures from Corona. All arrived within 5 days. Corona was helpful on technical end.”

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“You had the materials we needed at a very reasonable price and delivery was very timely.”

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“I ordered a new Grundfos shallow well pump. When it arrived, I noticed the interior of the pump body was wet inside and covered in "grimy" black gunk. I installed the pump and it would hum but would not spin. I disassembled the pump body and found a fair amount of debris inside that appeared to be rust chunks and build-up of some kind. After cleaning it out and reassembling, the pump is working fine. I'm suspicious that this pump was either used, refurbished or was a return. I did not have time to deal with returning it and was concerned about the high shipping cost.”

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“The biggest thing I hate. Is as soon as I ordered from your site I started receiving multiple junk emails. I did receive my items sooner than it was supposed to come so that is really nice. It does not look like the picture I seen so I am hoping it is the correct item”

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“Quick delivery from in stock. The valve works great, thanks!”

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Big Frog Supply is rated 4.8 based on 5,882 reviews