Big Frog Supply Reviews

Name: Big Frog Supply
Address: 6001, Miller Store Road, 105, Norfolk, Virginia
Rating: 4.75

4.8 Rating 5,880 Reviews

93 %

of reviewers recommend Big Frog Supply

4.8

Based on 5,880 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

About Big Frog Supply:

Big Frog Supply is your online destination for all Irrigation, Plumbing, Outdoor Living, Holiday Lights, Landscape Lighting, & Tankless Water Heater needs!

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Big Frog Supply 5 star review on 21st January 2019

Anonymous

Anonymous // 01/01/2019

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“Shipping was fast and stocked what was hard to find. THANK YOU”

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“They had what I needed at a reasonable price and shipped it to me quickly.”

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“Product was as advertised with extremely fast shipping. Was very impressed.”

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“My first delivery was declared undeliverable due to damage and you promptly filled my reorder and refunded my first order. I’m not clear what happened to the first package but I will speculate that it may have had the same damage only worse as the second delivery. It appeared that both bottles of solution leaked substantially enough to destroy the pump package and paperwork insure the tub and the outer paper fill and outer box were wet. I’d suggest a better shipping approach would be to put the 32 oz solution in ziplock bags to eliminate this issue”

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“I have a traveling sprinkler that has a few miles on it so it needs replacement parts every now and then big frog supply always has the parts I need!”

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“Prompt delivery and I made a mistake on my address which required me to email them. They were quick to get things corrected and my product arrived so fast!”

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“It was the cheapest price for the same product. I received it in a timely manner.”

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“Contacted them about my order status, he said he would call me back and di soon after and gave me tracking info and it arrived the day he said it would.”

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“Great and very much happy with their service and quick delivery”

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“The service was fast and efficient!We received it early.We will Big Frog again!”

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“I found Big Frog because they had the lowest price on the irrigation item I needed. I decided to buy because of their great reviews. I ordered and had my item in just a couple of days!! Was very happy and will be sure to use Big Frog in the future.”

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“service was poor, but the delivery date was delayed 3 days by the carrier. maybe not Bigfrog's fault other than they chose the wrong company to ship my order with. Otherwise, good price, easy to work with.”

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“Fast service and delivery. Everything was exactly like the discription. I have ordered from this company before and will again.”

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“I tried to call and left message and never received a call back.”

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“Had exactly what I needed, price was good and shipping was quick.”

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“Quick and easy. Great selection. Great communication will use again”

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“Super easy ordering, good price, fast shipping. Great transaction!”

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“Only took 5 minutes to make the order & was a my door front in a few days.”

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“Web site seemed to indicate an item was a plug, not a Bulb. Order and was delivered a bulb, that I can purchase anywhere. Would not refund as their shipping rate was so high, more than the item. How much does it cost to ship a 1" bulb, you could not even put in a BOX. Never again. I will find other supply companies. There has to be a better choice.”

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“The customer service are very professional and they responded me by email really quick. I received a package with a leaked fluid. After the customer service team from big frog verified the pic I sent to them, they resend me a new one right away with the tracking number. I will highly recommend their service!”

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Big Frog Supply is rated 4.8 based on 5,880 reviews