Big Frog Supply Reviews

Name: Big Frog Supply
Address: 6001, Miller Store Road, 105, Norfolk, Virginia
Rating: 4.75

4.8 Rating 5,882 Reviews

93 %

of reviewers recommend Big Frog Supply

4.8

Based on 5,882 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

About Big Frog Supply:

Big Frog Supply is your online destination for all Irrigation, Plumbing, Outdoor Living, Holiday Lights, Landscape Lighting, & Tankless Water Heater needs!

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Big Frog Supply 5 star review on 21st January 2019

Anonymous

Anonymous // 01/01/2019

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“Ordered a pump and received in a quick timeframe. Will order again from Big Frog.”

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“I still have not received my order #BFS2073277. According to FEDEX the package was damaged in shipping and could not be delivered. Could you please contact FEDEX to file a claim and resend my order. Thank You in Advance for your cooperation. Rich Feleppa”

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“Good price! Great experience with the man who helped me!”

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“My order was processed quickly and received as scheduled. Tracking all the way was great. Adjustment screws were just what we needed and got our Rainbird maxi paws running again. Thanks for the excellent service.”

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“Love this timer! So happy I got it! Great product!”

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“Big Frog Supply is extremely quick with shipping out your product(s). I’ve been ordering from Big Frog Supply and have been nothing but pleased with their customer satisfaction. I commend Big Frog Supply for their excellent business practices.”

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“They had an unusual item that I wanted and sent right away. Great service!”

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“Order came quickly. Smooth transaction. Will buy from them again as the need arises.”

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“Great pricing and fast shipping. Very pleased with shopping here. Thank you”

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“My order was quickly processed in the free shipping and best price made big frog supply the obvious choice to provide what I needed.”

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“Fast service. Not complicated at all. Simply placed my order and my little lawn sprinkler tractor transmission showed up on my door step promptly. Highly recommend Big Frog”

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“Fast accurate delivery of requested goods! Thank you very much!”

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“Great price kept me informed receive in three days thank you very happy”

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“Ordering was very easy, and my item arrived very quickly. And it was free shipping ! !”

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“Never Again: I called your company because my Meyers sprinkler pump went out. I’m a home owner and some what handy. I was hoping to save a little money, so I decided to replace the pump myself. I explained this to the agent at Big Frog. I told them what pump and size I had. The agent from Big Frog told me PentAir had a comparable pump. I explained that I didn’t know which pump I needed, I was going on their knowledge. I was assured that the pump I need was the one they were recommending. I purchased and installed the pump, based on their knowledge, when I received it. Big Frog sold me a jet pump, I needed a centrifugal pump. Because I installed the pump Big Frog did not want to refund my order. After several emails and phone calls they agreed to a refund. I paid $654.00 for the pump. I was told they would charge me $107.00 for shipping. My total refund was $327.29. I would never order anything from Big Frog Supply in the future. I will tell everyone to be Leery of Big Frog.”

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“Strong customer service but big $ penalty for return, this frog has warts.”

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“Good prices. Responsive employees. Stocking issues delayed my delivery.”

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“Website very clear and simple to navigate through the process of selecting what I want to buy.”

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“Big Frog Supply is the Greatest. I had an older model frost proof stem that I couldn't get the right part for. Big Frog kept in contact with me and the manufacturer until they tracked down the right part. My customer is happy, I'm happy. Keep up the great work. Jim Patterson”

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“Great service and shipment was very quick. I would definitely recommend Big Frog Supply to anybody I know. Very competitive pricing as well”

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Big Frog Supply is rated 4.8 based on 5,882 reviews