Big Frog Supply Reviews

Name: Big Frog Supply
Address: 6001, Miller Store Road, 105, Norfolk, Virginia
Rating: 4.75

4.8 Rating 5,882 Reviews

93 %

of reviewers recommend Big Frog Supply

4.8

Based on 5,882 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

About Big Frog Supply:

Big Frog Supply is your online destination for all Irrigation, Plumbing, Outdoor Living, Holiday Lights, Landscape Lighting, & Tankless Water Heater needs!

Visit Website

Write Your review

Tell us how Big Frog Supply made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Big Frog Supply 5 star review on 21st January 2019

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great experience. Friendly personable folks; the email they sent requesting feedback - even if it was to chat and say hello was refreshing. Big Frog has earned my future business.”

Helpful Report

“Good price, good service, ease to buy at web page.”

Helpful Report

“I ordered (2) waterhole sprinkler sets to connect together to water the outside of my fence along the alleyway. Unfortunately they can’t be connected together. I gave them a five star ⭐️ ⭐️⭐️⭐️⭐️ because they do work well separately.”

Helpful Report

“Order arrived in good condition and on time. Thank you.”

Helpful Report

“Prompt service with follow-up attention...product works great so far 👍”

Helpful Report

“The customer service representative was knowledgeable and friendly. Ordering was fast. Delivery was free based on amount purchased. My only concern was delivery time it took a week to receive the items but everything else was streamlined.”

Helpful Report

“The service was impressive, definitely a great company to do business with. Shipping timeline was amazing. I truly believe that you would enjoy the experience. Thanks again”

Helpful Report

“Fast order processing & shipping. Rainbird product prices are half of the actual Rainbird website!”

Helpful Report

“Service was great. Shipment was very much on time and those sprinklers give us great coverage.”

Helpful Report

“First one ordered didn't work, nor did the replacement”

Helpful Report

“Very prompt delivery! And a great price! Couldn't be happier with this purchase and transaction.”

Helpful Report

“Quick Shipping. Quality product. Very easy to find product selection.”

Helpful Report

“delivery was very prompt. I want to return unit as it is not what I need. I have been unable to print return form and several phone calls have been unanswered. Please advise me how to find return form.”

Helpful Report

“Very happy with the pricing and fast delivery. Had a problem with the product and have not heard back yet. Not very impressed with the design of the product”

Helpful Report

“Ordering was easy, the filter was reasonably priced and arrived promptly.”

Helpful Report

“The website shopping is easy to navigate. Prices are competitive with other sites. Shipping was fast, especially that it was free shipping for the amount I purchased. Good site and will use Big Frog again.”

Helpful Report

“Terrible quality of products, the 1st order under performed so bad, I literally threw all of them away after installing only 6 of them, and then had to re- order a 2nd set of products to replace the faulty and defective 1st order. It cost me another $65.00 on top of the original $65.00 spent. I sent emails nothing from the company to stand behind the 1st set of faulty products. I have yet to receive the 2nd set of products. However, I will never do business with this company again. They do not stand behind their products, and zero response if your unhappy………”

Helpful Report

“Our tank less water heater was just installed and it works great.”

Helpful Report

“Big Frog Supply delivered the right part quickly. The website was easy to use, and they sent timely delivery updates throughout the shipment process.”

Helpful Report

“Purchased 2 cases of Rain Bird 5004-PC Rotors, order was delivered fast and at a great price.”

Helpful Report

Big Frog Supply is rated 4.8 based on 5,882 reviews