Big Frog Supply Reviews

Name: Big Frog Supply
Address: 6001, Miller Store Road, 105, Norfolk, Virginia
Rating: 4.75

4.8 Rating 5,890 Reviews

93 %

of reviewers recommend Big Frog Supply

4.8

Based on 5,890 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

About Big Frog Supply:

Big Frog Supply is your online destination for all Irrigation, Plumbing, Outdoor Living, Holiday Lights, Landscape Lighting, & Tankless Water Heater needs!

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Big Frog Supply 5 star review on 21st January 2019

Anonymous

Anonymous // 01/01/2019

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“From start to finish my purchase from big frog was very easy and everything arrive intact and in a timely manner I will purchase from big frog again.”

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“The items I selected were fairly priced and delivered on time. Smooth transaction - what more can I say?”

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“Very fast, efficient, and communication from start to finish was great. I highly recommend!”

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“Ordering online from website was very easy and all of my questions were asked and answered immediately through email with sales. Shipping was quick and the product is meeting all expectations! Very refreshing interaction. Will use y’all again when the need arises. Thanks”

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“Big Frog’s website was easy to navigate! The $69.00 free freight and the value priced items were the two deal closers for me. The shipping was quicker than ordering from Amazon. I got the parts in 2 days and my sprinkler system is like new again. The communication with this digital experience was perfect! You are now stored in my favorites! The packing tape leaped out at me! You have to order from them to see what I mean Thanks Big Frog. My review is based on a positive experience only.”

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“Product exactly what I ordered. Website needs an update to include possibility of ordering multiple things when placing one order”

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“Prompt feedback on order confirmation, tracking details, and delivery date.”

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“I went to Florida on a trip from Michigan, hooked up water supply and hot water was cracked, got to love the cold. I ordered one from Big Frog had it three days thank you”

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“delievery of product,but the product sucks and you can't get any one from rheem on the phone”

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“Quick shipping, great communication, great supply of tough to find items. Will be back!”

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“Your mailing label shipped it to the wrong address..soooooooo frustrating. I clearly asked you to send it to Mossy Oaks Drive but your shipping label was addressed to Mossy Oaks Court.. there is a big difference and it created no end or aggravation. SH”

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“Big Frog had the best price on the Toro valve I needed and delivered faster than Amazon! It was a pleasure with these guys.”

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“For our order, every thing went very well. We appreciate dealing with an efficient company.”

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“We received it in a very fast timely manner and it looked very nice. Thank you for the very fair price.”

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“Received this hard to find product in record time!”

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“Easy Transaction, Fast Shipping :-). Would be happy recommending to others.”

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“Great choice for the part we ordered, cost twice the price of Big Frog on Amazon. Quick delivery and good original product. Really glad I found this site referenced on Amazon telling me if I wanted great product at a great price to shop the Big Frog. Very satisfied”

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“Very helpful with the purchase of our Tankless water heater. They actually directed me to a different model that saved me hundreds. No other company explained that option. I thought I had done all the research needed but was happy to be mistaken. Ask their advice on products.”

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“Its a simple ordering process, the materials I needed were in stock. It was shipped quickly and in no time it was at my door. I like the idea of placing the order and not having to give it another thought, this is my second order with Big Frog and hey hop to it ( sorry about the pun).”

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“Very disappointed. Received a product that did not work. Customer service needs to provide a full refund without taking restocking fees and reimburse me for original shipping. I have asked for confirmation of my refund to no avail. Very disappointing.”

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Big Frog Supply is rated 4.8 based on 5,890 reviews