Big Frog Supply Reviews

Name: Big Frog Supply
Address: 6001, Miller Store Road, 105, Norfolk, Virginia
Rating: 4.75

4.8 Rating 5,885 Reviews

93 %

of reviewers recommend Big Frog Supply

4.8

Based on 5,885 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

About Big Frog Supply:

Big Frog Supply is your online destination for all Irrigation, Plumbing, Outdoor Living, Holiday Lights, Landscape Lighting, & Tankless Water Heater needs!

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Big Frog Supply 5 star review on 21st January 2019

Anonymous

Anonymous // 01/01/2019

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“Sprinkler and timer work Great.Good deal and quick delivery. Thanks”

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“Item was cheaper than any other retailer. Arrived when expected. Install was easy.”

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“prompt delivery on all items...even above and beyond. USPS returned to sender an item (their fault) and Frog sent back to me via 2nd day FED EX. Thanks! Highly recommended”

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“Ordered a tractor sprinkler. Top quality, on time, well informed.”

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“Products I needed were in stock. The order was processed right away and the items were delivered within days!”

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“Very easy web site to use. Competitive pricing. Fast shipping.”

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“They had the parts I needed. Shipping was very fast.”

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“Everything was pretty straightforward. No having to look around dozens of pages. Easy website easy order easy delivery.”

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“price price price price price price price price price price price”

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“Easy to use website, timely delivery, great selection of products”

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“The part I ordered came quickly. The price was also the lowest on -line I could find.”

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“The sprinkler parts I ordered were shipped quickly and were just what I was needing to complete my garden watering system!”

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“Price was good, communication was great, and speed was excellent! Very happy with all aspects of the transaction!”

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“Ordered items on 5/31/21. On 6/5/21 received an email from Big Frog Supply that said my order was shipped and provided a tracking number. At that time putting in the tracking number just showed that FedEx had received the shipping info but no package yet. Since then I have checked FedEx several times and as of the evening of 6/13/21 FedEx still only show they have received the shipping info but no package. It has been 2 weeks and the whereabouts of my package are unknown. Very bad service!”

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“On June 1st I was notified that my order for felco F9 pruning shears order# 1054427had a shipping label created & that USPS was awaiting the item . Since then I have not heard anything from Big Frog Supply Co. I tried to call 3 times last week & every time I got a busy signal. Not a good way to retain a customer. Linda Coletta”

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“Ordered 3 parts. Two o-rings, and a 6 zone cam. Invoice says 6 zone cam. Package has 4 zone cam. 33% failure rate in order. Not recommended.”

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“Great price, fast shipping, good quality wire, easy check out”

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“So after looking closely at the boxes and how they were originally packed I owe you an apology. It looks like the manufacture packed his box in a box. You had used one additional box which made sense. There was not a 4 th box. Anyway I look forward to getting the part”