Big Frog Supply Reviews

Name: Big Frog Supply
Address: 6001, Miller Store Road, 105, Norfolk, Virginia
Rating: 4.75

4.8 Rating 5,934 Reviews

93 %

of reviewers recommend Big Frog Supply

4.8

Based on 5,934 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

About Big Frog Supply:

Big Frog Supply is your online destination for all Irrigation, Plumbing, Outdoor Living, Holiday Lights, Landscape Lighting, & Tankless Water Heater needs!

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Big Frog Supply 5 star review on 21st January 2019

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Finally bugged their supplier and got my order sent out to me”

Helpful Report

“I ordered 2 items and the order was pending without any notification to me that one of the items wasn’t in stock. I would have preferred to receive notification why the order was pending versus wondering what went wrong. I finally called and spoke with someone who was able to assist me and cancel the order for the item not in stock. The product received was a good price and was received in good condition. I would shop again with Big Frog.”

Helpful Report

“It would be nice if the phone numbers for big frog worked nobody answers the phone. The light are awesome nice and bright. You need to tell customers it will take about 3 week for delivery. Thank you for your help when I finally got threw”

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“The order supplied was perfect, but each plastic bag, the instructions and fittings, and two insulated bags were very wet. The instructions, while readable had to be copied in pieces because of the condition of the paper.”

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“you sent the right product but to the wrong address.”

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“In HVAC Business ordered Stainless Steel wall bracket received enameled coated steel wall bracket. Keeping bracket but not what was requested & ordered.”

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“Service was good except for the up to 50% restocking fee”

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“Unfortunately, I dropped one of the sprays and it broke. Can you tell me how to return or exchange it? Also, the on/off toggle is very fragile and needs to be re-engineered. My direct phone number is 559/561-3545. James Lewis Three Rivers, CA 93271”

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“I ordered replacement solenoids using the information from the old system solenoids, but the threads on the new purchased solenoids did not fit! Very frustrated…..”

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“delivery was very prompt. I want to return unit as it is not what I need. I have been unable to print return form and several phone calls have been unanswered. Please advise me how to find return form.”

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“Very happy with the pricing and fast delivery. Had a problem with the product and have not heard back yet. Not very impressed with the design of the product”

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“Shipping time was pretty dang slow compared to a typical Amazon purchase”

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“I still have not received my order #BFS2073277. According to FEDEX the package was damaged in shipping and could not be delivered. Could you please contact FEDEX to file a claim and resend my order. Thank You in Advance for your cooperation. Rich Feleppa”

Helpful Report

“Strong customer service but big $ penalty for return, this frog has warts.”

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“Good prices. Responsive employees. Stocking issues delayed my delivery.”

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“welp, it was short 2 screws, and I had to double up the old o-ring with the new o-ring to stop the leaking that was the bad I guess. what made me happy . . . . it looked identical to the old one to my eye at least .”

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“Three of the last four motors before I got from you were good one was not but I guess that’s what happens”

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“Order processing and customer support excellent. Error in pick, pack and ship of the order resulted in 8 of the original 9 lights delivered in the wrong color. Items returned with request to expedite re-shiped items to ensure an on time completion of install. However, error in shipping instructions resulting in a 5 working day delay in receipt. Thanks for the credit of $100.”

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“accurate order inventory shipped quickly, free shipping if you buy enough.”

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“Still waiting for my order. Looks like it was stuck in Florida & finally moved on Sat., now stuck in Billings Montana. I had another order last October, same thing happened, not real happy with your company.”

Helpful Report

Hi Murray, We apologize for the delay with the carrier. We have contacted them and will be monitoring delivery of your package. Rest assured we will reship if this package does not arrive. Feel free to reach out to our customer service team Info@bigfrogsupply.com with any questions!

Big Frog Supply is rated 4.8 based on 5,934 reviews