Big Frog Supply Reviews

Name: Big Frog Supply
Address: 6001, Miller Store Road, 105, Norfolk, Virginia
Rating: 4.75

4.8 Rating 5,882 Reviews

93 %

of reviewers recommend Big Frog Supply

4.8

Based on 5,882 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

About Big Frog Supply:

Big Frog Supply is your online destination for all Irrigation, Plumbing, Outdoor Living, Holiday Lights, Landscape Lighting, & Tankless Water Heater needs!

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Big Frog Supply 5 star review on 21st January 2019

Anonymous

Anonymous // 01/01/2019

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“Nice selection of products and had exactly what I was looking for.”

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“Rapid delivery and very reasonable pricing. Two thumbs up! I am operational again.”

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“Shipping was fast - products were packed perfectly and the prices were great….. Not sure I could say anything better!! I WILL be shopping with you again for sure!!”

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“I ordered a $117 pole pruner head and returned it. They never gave me a refund. Claimed they did not receive it. I even paid extra at UPS store to upgrade the return box. Shop somewhere else!! 👎👎👎”

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“Good inventory, fast service, and good prices. I’ll buy more items in the future.”

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“Good price, quick delivery. Product as described. Will buy again.”

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“All the stuff showed up on time and correct, packaged properly... all good”

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“Quick shipment, good price, website easy to use, no issues with the pump I ordered.”

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“Reasonable Pricing, Free Shipping, and Fast Service!! Thank you so much!!! Our customer did not have to wait for their whirlpools to be up and running.”

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“Fast shipping. Product delivered in excellent condition. Pump installed and working. Happy customer.”

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“I ordered a controller Wi-Fi faceplate, and it was at my house a few days later. Very quick and painless purchase.”

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“Easy to order on line plus fast delivery Also easy navigation on website”

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“Great overall experience. Delivery was fast and the item looked and performed as expected. More importantly, they had the best price available. based on my experience, I would highly recommend Big Frog Supply for your shopping needs. A+”

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“The items ordered were in stock and were delivered promptly, just four days after the order was placed. The price, including shipping, was as low as any I could find.”

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“Still waiting for my order. Looks like it was stuck in Florida & finally moved on Sat., now stuck in Billings Montana. I had another order last October, same thing happened, not real happy with your company.”

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Hi Murray, We apologize for the delay with the carrier. We have contacted them and will be monitoring delivery of your package. Rest assured we will reship if this package does not arrive. Feel free to reach out to our customer service team Info@bigfrogsupply.com with any questions!

“The tool is fabulous! I will keep my shrubs shaped beautifully.They are light weight and very sharp!I will recommend this to everyone!But,I will not loan mine to my best friend!I’m not sure then will appreciate this fine garden tool!🌷”

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“Only received half my order. Still waiting for the issue to be addressed.”

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Hello Chris, We apologize about the issue, I spoke with our CS team who assured me they were having the pole shipped out to you. If you have further questions, please reach out and we will get you taken care of asap.

“I received what I ordered in a timely manner at a great price.”

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“Communications/updates were great, arrived very timely, exactly what I ordered and priced better than I could find them previously. Will definitely use Big Frog again in the near future!”

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“I was amazed at how quickly my item was delivered to my home I ordered on a Friday and it arrived on Monday afternoon. Also the support and choosing a product was outstanding.”

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Big Frog Supply is rated 4.8 based on 5,882 reviews