Big Frog Supply Reviews

Name: Big Frog Supply
Address: 6001, Miller Store Road, 105, Norfolk, Virginia
Rating: 4.75

4.8 Rating 5,882 Reviews

93 %

of reviewers recommend Big Frog Supply

4.8

Based on 5,882 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

About Big Frog Supply:

Big Frog Supply is your online destination for all Irrigation, Plumbing, Outdoor Living, Holiday Lights, Landscape Lighting, & Tankless Water Heater needs!

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Big Frog Supply 5 star review on 21st January 2019

Anonymous

Anonymous // 01/01/2019

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“Very expensive very expensive very expensive very expensive vey expensive”

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“Easy order process. Fast shipping. Arrived in great shape. Would order again!”

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“Fast shipping on a part I needed fast. I will definitely recommend.”

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“I was needing to replace my tub/shower faucet and wanted to find the exact same one I had bought over 20 years ago. Not only did I find it at Big Frog, their price was nearly $50 less than the big chain plumbing supply stores! Fast service, too!”

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“My local hardware store did not carry this part. This was the exact replacement and timely delivery.”

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“Quick response to my order. Minimum down time.time. Time.”

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“big frog supply certainly does NOT "hop to it", inattentive and unhelpful, can't believe they get away with all this.”

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“You better check the delivery time. Mine ended being 2 weeks so I had to cancel when I did not see any shipment info.”

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“Quick easy check out! Super fast shipping! Quality product!”

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“Backflow was delivered on time and was easy to install.”

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“I ordered a shallow well pump from their website. Needed it for the upcoming week for replacement. Order arrived in two days. Outstanding service with high quality products.”

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“Professional services and fast delivery! Thank you so much!”

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“Prompt delivery, fair pricing, kept me informed on shipping process. Will definitely use the when needed. Thanks Big Frog”

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“Great product selections, easy website to navigate and fast service!”

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“Good pricing and communication after the sale. The product made it to me ahead of schedule.”

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“Shipping was quick. Communication was great. Item was well packaged and the best price Item was as described and i am going to order again.”

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“Received a tankless water heater descaling kit in which the bottle of solution had leaked all over the contents. Contacting your company got me the instructions to contact the manufacturer. I am used to companies that I purchase products from standing behind what they sell.”

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“Very disappointed with my experience! I order a programable hose faucet with timer off Amazon. Shortly after I found a different option a a better price. As soon as the item arrived I knew I was returning it and had selected return on Amazon. When I opened the box the packaging of the item was damaged and broken. It looked dirty! I had already selected to return before I even opened the item because I knew I was going to rerun it I selected, “no longer needed”. I sent the item back in the same condition I received it . The company proceeded to charge me an outrageous $25 restocking fee when the item itself cost $50. The company claimed that I had used the item because I didn’t select that the item was damaged in my return. When messaging with the company over Amazon the customer service was poor and not helpful. The company refused to give me a full refund. I have purchased so many things on amazon(almost daily) and never had such a poor experience before. I would not recommend to anyone to purchase from this company.”

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“Tried calling about an order placed and received. Left two voice messages on different days. No call back. The 30 day window for resolving this is still ticking.”

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“Great price, fast service and correct part, nice easy to use website nice website”

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Big Frog Supply is rated 4.8 based on 5,882 reviews