Big Frog Supply Reviews

Name: Big Frog Supply
Address: 6001, Miller Store Road, 105, Norfolk, Virginia
Rating: 4.75

4.8 Rating 5,882 Reviews

93 %

of reviewers recommend Big Frog Supply

4.8

Based on 5,882 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

About Big Frog Supply:

Big Frog Supply is your online destination for all Irrigation, Plumbing, Outdoor Living, Holiday Lights, Landscape Lighting, & Tankless Water Heater needs!

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Big Frog Supply 5 star review on 21st January 2019

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I found the parts I needed, ordered, and received them very quickly.”

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“Great service from order to delivery, very satisfied. Thanks”

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“The Frog had wire, Home Depoo did not! Thank you!”

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“Fast shipping hope to do business again I the near future”

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“ordered online, product was delivered. all went well. that's the best anyone can expect.”

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“Good price, good service, good to know! Thanks for the experience.”

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“Very descriptive product information and extremely fast shipping to my door.”

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“Excellent service , very fast delivery Recommend this company Thank you”

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“Great price and fast shipping! Could not ask for anything more.”

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“Fast and friendly. Shipped quickly and got my products in good time and good shape. Easy to get ahold of for information. I will be back.”

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“This company had the parts I needed and the shipping was extremely fast. Would definitely order from here again.”

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“Our laundry tub arrived a little damaged and Big Frog immediately sent a replacement and a return label. Within a few days the replacement arrived and the damaged box was taken by the Fed Ex employee. And we really love our purchase!”

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“Excellent service with prompt delivery and great at keeping e updated on delivery status.”

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“Package arrived quickly which was great. Box was full of bugs in the packaging and on the water filters! Emailed photos to customer service who sent a return label. Does not give me confidence that the problem will be addressed and that the bug covered filters won’t be sent to the next customer who orders.”

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Hello Kari, Thanks for brining this issue to our attention. Our warehousing facilities across the country are in outdoor environments, so we have the occasional bug in the warehouse. We have investigated and believe this is a one off issue, as we have not had any other stink bugs making trips via UPS or FEDEX reported to us. We also insured your package was boxed and shipped in the plastic bag shielding your filter from making contact with the outside air, or bug. This item had zero contamination by the bug. We apologize about the issue, and the scare to find that stink bug in your box. We hope you give us another shot!

“Very fast shipping, pleasure to do business with, would definitely do it again.”

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“Quick, On time, great price, easy web site to navigate.”

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“The item I ordered was in stock but it took 1 month to receive the order. Had to send several emails to customer service requesting status updates.”

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“Easy ordering. Good product description and easy to find reviews. My pump arrived unbelievably fast! Thank you!”

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“Perfect. Had what I wanted in addition to other good options. Competitive price. Easy site to navigate. Fast delivery. Good post-order online communication. I'll be back.”

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“So happy found a reliable source for plumbing supplier. Thank you for sending correct item (regretted previously buying from vendor : Plumber Supply in UT-sent wrong item & would cost shipping back more than items cost) and fast 🚚.”

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Big Frog Supply is rated 4.8 based on 5,882 reviews