Big Frog Supply Reviews

Name: Big Frog Supply
Address: 6001, Miller Store Road, 105, Norfolk, Virginia
Rating: 4.75

4.8 Rating 5,882 Reviews

93 %

of reviewers recommend Big Frog Supply

4.8

Based on 5,882 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

About Big Frog Supply:

Big Frog Supply is your online destination for all Irrigation, Plumbing, Outdoor Living, Holiday Lights, Landscape Lighting, & Tankless Water Heater needs!

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Big Frog Supply 5 star review on 21st January 2019

Anonymous

Anonymous // 01/01/2019

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“I’m very happy with the stuff that I have bought from them that’s why I keep going back with them very very happy”

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“First time purchase, very quick and smooth as silk. Will purchase here again”

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“Great service great company thank you Big Frog Supply.”

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“I ordered two flow well barrels and they arrived promptly....just in time to handle a heavy rain immediately after installation. The customer was pleased to have their water issues resolved in such a timely manner! Great product! Have used them for years!”

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“I ordered a Rainbird controller from Big Frog Supply. Item arrived in a box with somebody else’s name and address written in sharpy on the box along with a date of 2021. I opened the box to find a controller with mud on it and missing hardware inside. I immediately boxed it back up and returned it. They marked my refund status on Amazon as “refund issued”. Great, problem resolved. It wasn’t until weeks later I found that I don’t have a refund on my credit card. Digging in further on my Amazon account, I notice they just entered a 1 penny refund just so they can steal from anybody not paying close enough attention. Shady practice #1. I called Big Frog, and a representative said they didn’t issue a refund because the product is not theirs. They said they took it and restocked it in their warehouse. So, Big frog is going to take a product “that is not theirs” and put it back into their warehouse to sell what they believe to be somebody else’s product? Shady business practice #2. Now I’m out $357, and Big Frog has this broken product back in their possession. Each day I call, they promise a callback, but I have never received an incoming call from Big Frog to even attempt to make this right.”

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“The replacement hose bib I ordered from Big Frog worked perfectly. Got here quicker than I expected too!”

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“Thank you for your : 1) INSTOCK and variety of product options, 2) competitive pricing, and 3) quick FREE shipping! I ordered and provided materials for my contractor. Big Frog had options for the amount I needed specific to my project and I didn't have to pay for a volume order through my contractor. Everyone happy. Mostly ME which is most important. :-)”

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“Excellent communication and kept me informed on the delivery to”

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“I’ve been waiting on rannai for over a month for my lpg conversion kit. Final said forget it and ordered another one from big frog supply. Had it in under a week and my hot water heater is up and running!”

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“Had what I needed. Fast delivery. I would buy from them again.”

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“The price of the Eemax water heater was competitive and the shipping was faster than expected”

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“The order shipped immediately and was at our door within three days!! Nicely done!!”

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“We can always depend on Big Frog Supply to send us its products.”

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“Good transaction. Fast ship. Would buy from them again.”

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“I need off them please , just what I need”

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“Great Products, Great Prices,Easy Order Process and Super Fast Shipping.......”

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“Tyler did an amazing job...I ordered this pump at 130pm and at 1030am the next morning the pump arrived...at 230pm we had it installed and running my sprinklers...Thanks a million Tyler & Big Frog !!!”

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“Great service. Arrived faster than expected. Product as advertised.”

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“I received the wrong product, made contact with big frog about the issue, sent requested information about the wrong product to them, have not heard anything from them informing me of any steps they are taking to correct the issue. As of today 2 days no response and I need the product to complete a job scheduled for Monday next week. Not a happy customer right now!”

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“It would be nice if the phone numbers for big frog worked nobody answers the phone. The light are awesome nice and bright. You need to tell customers it will take about 3 week for delivery. Thank you for your help when I finally got threw”

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Big Frog Supply is rated 4.8 based on 5,882 reviews