Big Frog Supply Reviews

Name: Big Frog Supply
Address: 6001, Miller Store Road, 105, Norfolk, Virginia
Rating: 4.75

4.8 Rating 5,888 Reviews

93 %

of reviewers recommend Big Frog Supply

4.8

Based on 5,888 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

About Big Frog Supply:

Big Frog Supply is your online destination for all Irrigation, Plumbing, Outdoor Living, Holiday Lights, Landscape Lighting, & Tankless Water Heater needs!

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Big Frog Supply 5 star review on 21st January 2019

Anonymous

Anonymous // 01/01/2019

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“I had a couple of questions about the electrical connection. An answer was received within 24 hours. I ordered the control and it was delivered as promised. I have hung the box and am waiting for my landscaper to connect the timer to the sprinkler valves. The only thing I’ve done is set the clock. That was much more simple than on the box being replaced.”

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“Very fair prices fast shipping and a discount coupon, can't beat that!”

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“Quick shipping with no issues. Great company. Will buy through again.”

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“Delivery was faster than Amazon! And in perfect condition!”

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“I received this as a gift. Communication and delivery speed was great.”

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“Thank you for getting our order to us so quick. We love the Nantucket address sign, it’s perfect”

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“Parts were delivered undamaged and at a great price. Had already shut down irrigation system for the winter prior to delivery so they won't get checked out until next year.”

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“I didn't have to "leap" though the hoops to get the product I needed. Perfect fit, decent shipping time. thanks!”

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“Fast, correct product, reasonable price, it worked (smile) -- Pleased & no issues”

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“Fast delivery and easy install. With WiFi capability can easily control watering when we travel in our RV!”

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“Great price , free Shipping, quickly shipped , quality products exactly as described”

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“Nice web site, very efficient, communicated well, received goods in a very timely manner”

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“Better price than Amazon on my item (or at least I thought). I realized after I ordered that I could not use this item and I requested a return the same day that the product arrived. I DID NOT EVEN OPEN THE PRODUCT! Big Frog sent me a prepaid shipping label which I attached on the unopened parcel and right back to the post office it went! I knew return shipping would be deducted but didn't expect it to be $8.66 for an item that weighed very little and is about the size of a cell phone. BUT, they really added insult to injury when they dinged me for a $4.37 re-stocking fee!! This item was never opened so re-stocking would amount to putting it back in inventory, ready for sale! A real kick in the butt to a potential future customer. Shipping to me and processing the return same day as received were better than most, but make sure you are going to keep what you buy at Big Frog or your return cost and re-stocking fee will make the item cost more than the competition! Don't take a chance, Amazon is cheaper in the long run for most items and more efficient.”

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“Delivered on time without damage. Good price, I’ll be back if I need other parts.”

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“Order shipped quickly on Rinnai water heater controller. Best price on the Internet.”

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“Package received timely and in good condition. Was very pleased with service.”

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“Ordering was easy. Delivery was great exactly what I wanted and in record time. I would recommend Big Frog Supply. Also price was very competitive .”

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“Great service, fast shipping, excellent product true to description”

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“Received item quickly and as described. Would use this company again.”

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“Quick and excellent service with my purchase at a competitive price point.”

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Big Frog Supply is rated 4.8 based on 5,888 reviews