Big Frog Supply Reviews

Name: Big Frog Supply
Address: 6001, Miller Store Road, 105, Norfolk, Virginia
Rating: 4.75

4.8 Rating 5,882 Reviews

93 %

of reviewers recommend Big Frog Supply

4.8

Based on 5,882 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

About Big Frog Supply:

Big Frog Supply is your online destination for all Irrigation, Plumbing, Outdoor Living, Holiday Lights, Landscape Lighting, & Tankless Water Heater needs!

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Big Frog Supply 5 star review on 21st January 2019

Anonymous

Anonymous // 01/01/2019

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“Great product, great communication, just overall a very good experience. 10 out of 10.”

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“Received part as ordered promptly. Happy with the packaging and delivery time.”

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“Great response and would purchase again. Product was exactly according to website.”

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“Everything went smoothly with purchase and delivery. I would reccomend this company again.”

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“Great prices and quick shipping! I'll be buying from them again”

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“I am happy with the service provided by Big Frog Supply. There was damage to the piping for the pump and the replacement was processed as quickly as possible. The product selection and prices are very good as well. I will be working with this supplier in the future.”

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“Customer service using the online feature could do much better. Once I was able to get ahold of a person, I did get an update on the order. Understand the part I ordered was solely dependent on the supplier, but Big Frog could’ve kept me more accurately updated on the order status.”

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“Quick, courteous and accurate. Had tried to buy in another website which could never fill the order.”

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“Tyler is continuing to investigate the issue with the part and following up with the manufacturer to see why the same part as mine (same #) is actually different than my original. He is very polite and courteous and I greatly appreciate his follow-up.”

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“Price was right but delivery status was poor and long.”

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“I needed a replacement freezestat for my Intermatic pool pump controller. Big Frog had the best price combined with the earliest delivery date. The part was here earlier than promised. I am very pleased with Big Frog Supply.”

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“Product was well-described on the site and delivered quickly.”

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“Price was much less than the competitors. Quick shipping and delivery. Parts worked great as designed. Thanks for the great service.”

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“Top notch products and service… what more could you ask for.”

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“A human to speak with; a very competent and pleasant one. Ordering was easy, delivery timely, prices fair. Good product. This is my second purchase from Big Fog Supply and I will be happy to recommend them.”

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“They exactly what I was looking for at a reasonable price. I will look for the frog the next time I need something similar.”

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“My purchase came at a fair price, shipped the same day I ordered it, and is just what I wanted. Excellent all around.”

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“Had the product I wanted at a competitive price. Shipping was fast.”

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“Completely overcharged for shipping. It should be illegal to charge $10 to ship a envelope.”

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“Big Frog delivered the product quickly at a reasonable price.”

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Big Frog Supply is rated 4.8 based on 5,882 reviews