Big Frog Supply Reviews

Name: Big Frog Supply
Address: 6001, Miller Store Road, 105, Norfolk, Virginia
Rating: 4.75

4.8 Rating 5,874 Reviews

93 %

of reviewers recommend Big Frog Supply

4.8

Based on 5,874 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

About Big Frog Supply:

Big Frog Supply is your online destination for all Irrigation, Plumbing, Outdoor Living, Holiday Lights, Landscape Lighting, & Tankless Water Heater needs!

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Big Frog Supply 5 star review on 21st January 2019

Anonymous

Anonymous // 01/01/2019

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“Tyler is continuing to investigate the issue with the part and following up with the manufacturer to see why the same part as mine (same #) is actually different than my original. He is very polite and courteous and I greatly appreciate his follow-up.”

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“Price was right but delivery status was poor and long.”

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“I needed a replacement freezestat for my Intermatic pool pump controller. Big Frog had the best price combined with the earliest delivery date. The part was here earlier than promised. I am very pleased with Big Frog Supply.”

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“Product was well-described on the site and delivered quickly.”

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“Price was much less than the competitors. Quick shipping and delivery. Parts worked great as designed. Thanks for the great service.”

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“Top notch products and service… what more could you ask for.”

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“A human to speak with; a very competent and pleasant one. Ordering was easy, delivery timely, prices fair. Good product. This is my second purchase from Big Fog Supply and I will be happy to recommend them.”

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“They exactly what I was looking for at a reasonable price. I will look for the frog the next time I need something similar.”

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“My purchase came at a fair price, shipped the same day I ordered it, and is just what I wanted. Excellent all around.”

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“Had the product I wanted at a competitive price. Shipping was fast.”

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“Completely overcharged for shipping. It should be illegal to charge $10 to ship a envelope.”

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“Big Frog delivered the product quickly at a reasonable price.”

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“I got my spout in a timely manner. The only thing is I needed a knob on top to let the water in and out of the tub. I would love to be able to exchange it.”

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“These guys are awesome. They shipped fast and they’re very knowledgeable and their prices are unbelievable. Dan”

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“This was our first order from Big Frog Supply, so we didn't really know what to expect. What we got was excellent pricing and super fast shipping. We were impressed with the speed of the order process. Thanks!”

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“As described. Quick $25 fix, in lieu of $150 replacement valve!”

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“I thought the unit I was buying was both a pump protector and a pump starter. It was not a starter and Big Frog graciously allowed me to return it.”

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“Very good choice of valves for low flow drip system and reasonable prices.”

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“Price with free shipping was good. Arrived quickly, once it was shipped. Communication could be better. After ordering and waiting a couple of days for shipping notification, I finally had to send an email. It wasn't until then, that I found out this item wasn't in stock, and I had to wait for a vendor shipment.”

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“Customer service was wonderful and quick in helping us set up our account properly, and the item arrived quickly and just as expected.”

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Big Frog Supply is rated 4.8 based on 5,874 reviews