Big Frog Supply Reviews

Name: Big Frog Supply
Address: 6001, Miller Store Road, 105, Norfolk, Virginia
Rating: 4.75

4.8 Rating 5,882 Reviews

93 %

of reviewers recommend Big Frog Supply

4.8

Based on 5,882 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

About Big Frog Supply:

Big Frog Supply is your online destination for all Irrigation, Plumbing, Outdoor Living, Holiday Lights, Landscape Lighting, & Tankless Water Heater needs!

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Big Frog Supply 5 star review on 21st January 2019

Anonymous

Anonymous // 01/01/2019

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“Easy online ordering. Great selection of products. Fast shipping.”

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“Great price and even better customer service. Thanks very much.”

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“Site was easy to use, delivery was prompt, and the item ordered was exactly what was advertised.”

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“I had a great experience with Big Frog Supply! I was referred to them by the manufacturer of our tankless hot water heater filter. Big Frog Supply's website was easy to use, their communication via email was great and we received the product very quickly. I ended up ordering an additional item to have as a backup. I highly recommend them and will be back in the future. Thank you!”

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“Great prices, fast shipping and awesome service. I've ordered from them twice now and I will be back for more!”

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“Shipped quickly, easy to install. Very happy with my purchase.”

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“It was Easy to set up and use. The product works as described.”

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“Promptly delivered the right item in good condition, at a reasonable price.”

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“The service was outstanding and on time how their told us”

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“I over ordered a part and wanted to return the rest, 100% my bad. I offered to ship them back myself and asked if they had a different size. Never got a response. Had to contact them again about the return. Finally, someone sent me a link, then sent me a label. Obviously, they didn't pay any attention to my first message about paying for shipping myself and seeing if they had a different size from what I originally ordered. It doesn't take an engineer to figure out that the same size I originally ordered won't work as an alternate. Poor customer service.”

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“Big Frog had the product I needed at the best price I could find. I will always go to them to find what I need.”

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“I spoke with a customer service rep when I ordered from Big Frog clarify that I was using the proper part number for water hydrants with top covers. Photos attached. When my order arrived, no covers, only hydrants. ( I spent well over $500 since I ordered three) I let Big Frog know part of my order had not been shipped & was told to open a ticket. Since I had my ditch open & paying by the hour on my job, I used the hydrants I got that lacked the covers. Now I have an open ticket & getting NO help. I fact, the company now admits that their staff advised me incorrectly, but it's now been over 30 days since I got my order. So I'm SOL. Bad business from the very beginning Attached a photo to show the hydrants I ordered ( with the part number) The covers are attached to the hydrants in the photo & the part number is visible. False advertisement & customer service is non-existent Will NEVER spend my money here again!”

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“Quick service. Material i ordered was here with in two days. i order the wrong material, e-mailed them and had a return slip the next day. thanks”

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“Accurate communications and updates. Just the right product at just the right price. Professional and protective packaging . Also , great company name , logo , and slogan ! Well put together !”

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“Big Frog is fantastic! I was helped beyond the normal! I also got what I needed extremely quickly. I was pleased, impressed and extremely happy with the service. I will always go to Big Frog first for this ranch!!”

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“I purchased an expensive high-end Rinnai instant-on hot water heater for my vacation house in Mexico. Frog had the critical $40 piece I needed to plug my heater into my LPG tank. Great price. Great inventory in general. Superb Web design and navigation, and delivered the critical piece 2 days ahead of schedule. Love them. Will return.”

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“Great service,fast shipping, easy website to navigate, overall a great experience”