“This company does not honor its warranties.
This company does not fulfill what it promises on its website.
This company doesn't send the right parts after being sent dozens of pictures and item numbers or take responsibility when it makes an error.
Look for a quality bike that you can actually get parts for if it breaks.
Not a cheap Chinese Product that has ZERO customer support.
I have been given the run around by Bikeberry support for 4 months.
Always with a promise of things to come. That are never deliveried.
I give up on ever getting any type of warranty from this company.
If they can not get parts for the bike they have a warranty for then they should send a new bike or at least give a discount to purchase another one.
They have done nothing except say to wait. For 4 months Ive been waiting.
I have logs of all the chats for 4 months. None of the promises have been met.
Steer Clear! Unless you want ignored and blocked.”
“Very good response from the team at Bike Berry. Fix my problem. I had it damage carburetor. They shipped me a new one ASAP. Great company. Jennifer was my agent. Thank you.”
“I got a new hobby and will probably lead me to mopeds, dirt bikes, cars and motorcycles earl was a great help to in finding the spirited adapter for my second bike”
“This is a great website to order from, they’ve helped me out 2 times and I ain’t had a problem once with them. One worker named Jennifer is a great worker to communicate with during an order problem, one of the best in the business.”
“Once again, I contacted BikeBerry Earl got back with me on the boat link for the chain tensioner. He told me what I needed. He offered to send me a gift card for the inconvenience.. I responded to him. Don’t worry about it. I appreciate all the help and still send me a gift card. Good customer service from Earl and continued good. Customer service from BikeBerry.”
“So far , my experience with bite berry is about 70/30, 70 good. I ordered to complete my beach Cruiser, with 4 stroke engine.
Everything thanks, but the rims was good. The rims came, but that's okay. Cause I was going to order mags anyway.
Waiting on mags to be delivered now.
Overall, I like the product and the help. I get every time I message and talk to Earl. He always sends me to links.That helps with the issue that I have”
“Your support technician Alvin was very understanding and supportive. I was very stressed and frustrated but he was very thorough and thoughtful in helping me find a resolution and get my bike back up and running.”
“Hi there! kinda disappointed that the color i chosen was out of stock, but bikeberry did suggested me there is the same style bike that i ordered but in a different color? So i gave them the green light to ship the bike to my address. i do appreciate your customer service support.
thank you 🙏 bikeberry for taking care of my needs! kudos to bikeberry as well as Earl (live chat) 😊👍”
“Earl the guy that did chat with me was worthless he didn't help me at all I'm trying to get a bicycle with a gas engine on payments and he didn't help me try to get a bike or anything he was worthless and wasn't any help so no I'm not happy”
