“Bike Berry has great customer service! Every time the support rep has made sure I was satisfied. Today my support rep was Freddie. He was so diligent and determined to help me I almost felt sorry for him! LOL My issue was complex and unfortunately I had to go before he could get back to me by chat. I just left a simple message on chat regarding this. I thought that it was over. But Freddie was working behind the scenes to find my solution and emailed it to me! I will be back riding again shortly! Thank you Freddie!”
“My customer service rep was very helpful, even gave me a credit because they discounted the bike I had just purchased. Very friendly, helpful and much appreciated.”
“Freddie is awesome. He helps with everything I need and communicates well. He has patience and is extremely professional. Absolutely outstanding employee and the company is great. Can’t thank you guys enough”
“I contacted customer service via the live chat, Earl was so helpful even though they did not sell the part I needed. He sorted me all out and got me in the right direction for my build. I also purchased the 26x4 rims from here about a month ago and I am highly pleased with the product!!!!”
“Defective product, missing, parts, lousy assembly directions, and horrible customer service. They never refunded what they said they would, they never remediated the missing parts or the defective manufacturing, and now they are completely ignoring me. I've spent hundreds of dollars for a bike that is still lying in pieces on my living room floor months later. It cannot be assembled due to manufacturing defects which have been photographed and sent to them as they requested. Later I found another site of reviews for this company - all of them terrible and with similar complaints to my own. Don't trust this company for online sales!”
“Freddie was very polite and extremely helpful . I thought I would be in for a fight to get help but he was accommodating and reassuring . I wish all customer service experiences could be a pleasurable as this one was . Thank you Freddie .
Margot Dewaters , a happy and satisfied customer . 😄😃😃😃😃😃😃😃😃😃😃😃😃😃😃😃😃😃😃”
“Bikeberry has amazing customer service. I had a 5g gearbox that broke within a few weeks of purchasing and Alvin took care of it by getting me my replacement on the way. Great service, thanks Alvin and Bikeberry”
