“The live chat people are awesome, even when I didn't know what I was asking for Earl was able to direct me to the piece I needed. Which brings me to the problem of the bikeberry site itself, in my family's case for instance, we bought the switz cruise 80cc bike and bought different rims but the new rims were missing parts to put them on, there should be a suggestion section under the item you are buying of parts you will need to buy in order to use the part, that way you do not have to keep going back to buy parts.”
“I ordered the Switz Cruise bike and 66/80cc motor kit. This is a project for me and my 78 yr old dad. We really need hand held instructions, we’re old school. I used Bikeberrys chat feature and Freddie emailed me a printable guide. Also, one of the tires is losing air and he’s shipping me a new tube. Great customer service is scarce these days. Thank you.”
“I love the instant customer service and how helpful the customer service agents are Any issues that I've had I've been taking care of in a timely manner With polite friendly service I would definitely recommend any product black berry has to sell My products have always arrived on time and shipped in a timely manner as well The bike and motor kit that I received Was hands down 100% grade A machinery THANKS BIKEBERRY”
“I've been corresponding with Earl in regards to a quite extensive shopping list I have... But the majority of items are on back order.... In trying to complete my build I time for summer and could go elsewhere for the parts , but choose to wait and purchase from Bike Berry based off there Customer Service alone it is far beyond any other competitor out there .... I'd rather spend my money with a company that I know if i have any issues with my build , parts or questions alone I don't have to worry they will be there to assist me ok the way through and resolve all matters ...Thank you Earl for your patience, cooperation and help and your prompt response in getting back to me each and everytime.... Earl you have made me a customer for life and will purchase all my items from bike berry regardless of competitors ...
Thank You
Aaron Trujillo”
“They always meet my needs with any help after purchasing customer service is bar none. And Freddie is as good as they get he is a keeper for sure thank you freddie!”
“Lea took care of me so nicely. She listened and heard everything. She didn’t rush me or anything. She knew her product and checked shipping costs for us as well as indicating arrival dates. We bought a special banana seat bike for our grandson.”
“I had damaged my piston and head while riding, I talked to a customer service person (Freddie) and they sent me a replacement for free, it is greatly appreciated, thank you very much bikeberry!”
“earl was very responsive and helpful with my questions and concerns... even though i left him hanging to run to a quick meeting he was there to answer when i got back. nice to know you have a real person in chat
thank you !”
“I was at first disappointed but after I emailed bikeberry support I got an email from Freddie and Freddie was very helpful an responsive which is why I’m giving a 5 star review”
