“Earl is incredible! I often throw difficult questions at him and he always returns with a comprehensive answer, never hiding behind a phone, never passing the question on to someone else. Always eager to find solutions. Thanks again, Earl!”
“I have a ripped base gasket and the other was missing. They are sending me both gaskets. They were easy to get a hold of.
I use there text teacher and they were very helpful and I had lots of questions because I’m a person who asked many questions and overexplain. They were very professional understanding and it was a pleasant experience. Freddie was great and very helpful.”
“I bought a new sprocket adapter. The rubber pieces that arrived were two different thicknesses. Unable to locate where the thin or the thick one was placed I went to bikeberry.com.
I used the chat feature on their website and was connected to Alvin.
Although I purchased the item on Amazon Alvin looked at the picture I sent him and instructed me in the correct placement of the parts.
Could have saved myself over an hour if I just would have went there first.”
“Yes I'm very happy and very blessed and satisfied with not only the bike stuff but also all people and even Earl that is communicating with me he is excellent too nice jobs everyone”
“Had a problem about a bike I ordered;fault on my part, Freddie sent me a few emails helping me out with questions I had and now I feel way more comfortable with my purchase. 10/10 great customer service!”
“I was helped by FREDDIE in reference to finding the correct type of chain used for my sprocket I have adapted to my wheel. I appreciate the prompt help!”
