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“Hi there. I've been buying from Wooly Hat shop for years and really keen to support your expansion. My last order was a bit slow in advising when you were likely to dispatch. And the one before that - you simply advised of a refund on part of the order (that turned out to be out of stock) without asking if I wanted to proceed with the rest of it. No biggies and I'll continue to shop with you guys but hope that helps. Cheers”
“After an initial hiccough in trying to order inner tubes in bulk, (the order was accepted and then some days later cancelled allegedly due to insufficient stock) I was able to re-order a reduced quantity which were delivered a week or so later.
I am happy with the product and the price, though the communication regarding the initial cancellation and reasons for it, might have been better.”
“Quick service, quality as expected from Shimano. Had to return a cable set as incorrect and then order the correct set because items cannot be exchanged”
“Best value for the replacement front brake assembly for my MTB. Easy to identify the correct part and prompt no-fuss ordering and delivery. Have used them before and will use them again”
“great prices and great service It would have been 5 stars but I think improvement could be made in product description ie in my case "was the quick link included in the package"”
“I ordered some disc pads from Bikeparts, and made up the value to get free postage with some bike cleaner. The pads weren't the cheapest but no other generic Shimano Saint pads were available on line at the time, the cleaner was quite pricey but not when you took postage cost on just the pads in to consideration. It came pretty quickly, so all in all quite satisfied”
“Really good selection of bike parts in stock which are easy to locate and order on the website. One item on my last order was refunded without explanation before dispatch (presumably because it was no longer in stock?) with no alternative offered, which was slightly frustrating.”
