“Be careful ordering from this company. If you order items on sale, they can cancel half your Order saying it’s out of stock (when it’s still in stock online) send you half the bathing suit and not let you return the half they sent you even though they are the ones that canceled half your order! What a scam!”
“Service à la clientèle déplorable. On nous fait sentir malhonnête en plus. J'ai envoyé des photos à l'appui de mon sac de plage neuf dont les coutures se sont décousues après 3 jours le rendant inutilisable, ce qui m'a compliqué la vie pour le reste de mon voyage. Le seul commentaire était on ne peut rien faire cela fait plus de 6 mois, lorsque ce n'était pas le cas! Ils doivent avoir une réponse enregistrée qui consiste à refuser d'emblée toutes les réclamations. Mais ensuite, on m'écrira qu'on est désolés de ma mauvaise expérience avec Bikini village. Vous m'avez perdu comme cliente pour un sac de 40$, ce n'est pas un bon investissement!”
“Customer service is terrible. No point in even calling. Cannot edit an order I made 5 minutes ago. Annoying when you want to support Canadian companies but they cannot assist you. Will no longer be shopping onlinr here and suggest others do the same as well.”
“Brutal customer service. Their customer service representative, Anas, is very unhelpful and continuously said throughout our conversation "I'm a senior representative and I handle escalations" meanwhile did absolutely nothing to help me. Please train your staff better.”
“The other day while I was shopping for my upcoming vacation I witnessed lots of drama at the fairview bikini village located in pointe-claire. The older lady, who im assuming is the manager, was constantly yelling and arguing with her coworkers. Myself and other clients were very disturbed and were made to feel uncomfortable with all of the hostility in the air. The older lady was very rude to me as well, as when I spoke english to her, she only spoke back in french and then continued to ignore me. She was also very stressed out and angry with her coworkers, and continued to talk badly about them to another co worker while I was in the changing room. I do not usually complain, but after witnessing this, I felt the obligation to say something about it. This is not an environment for paying customers to be exposed to, that being said, managers should take their employees in the back, away from clients, if they have a problem in need of discussion. I mostly felt bad for the coworkers who were being treated unfairly by this lady as they were very helpful and kind towards me throughout the entire process. I will be returning but I really hope that the next time there is no drama as it made my shopping experience extremely negative.”
“I have received terrible customer service after purchasing a very expensive bikini for my trip to Mexico. The liner on the suit rolled so the beige liner would always show and roll down.
Bikini Village refused a refund / exchange as they blamed it on the pool chemicals (only swam once), washing instructions not be followed (had not washed it as I took the tags off in Mexico), sizing (the store clerk assisted me and directed me to purchase the size I bought), or fabric lifespan (ha, it was brand new). I eventually contacted the manufacturer and they immediately agreed it was in fact a product defect. Very disappointing service and I wouldn't recommend shopping at this store.”
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“I recently bought a bathing suit at Bikini V.. I wore it 4 times and followed all of the care instructions properly. The suit has changed colour along the seams and on the stomach area. I contacted the company and they told us there is nothing they can do. I STRONGLY recommend that people do NOT buy merchandise from this company that refuses to stand up for their customers when their merchandise is faulty!! I will tell everyone I know NOT to buy anything from this company. Shame on YOU Bikini Village.”
“I purchased over 600.00 dollars worth of merchandise. Two days later, they offered a promotion ( you receive free packing cubes with a purchase over 200.00). So... since I made my purchase literally days before I kindly asked if I could get the cubes. There response was a flat no. They simply referred me to their policy page and proceeded to warn me that I couldn't price adjust or refund. I am a small business owner and small acts of kindness go a long way. The cubes were free and had their logo on it (free advertising). It would have cost them very little and it would have made me happy. It's not so much about the cubes for me... it's about how I was left feeling. I have experienced exceptional customer service at other stores and I was left feeling supported and respected. This experience left me feeling disappointed and sad.You can buy bathing suits in hundreds of places and hundreds of ways. In this day and age... I am looking for a positive experience as much as I am looking for a good product. That's why I went "old school" ( Bikini Village has been around a long time)In short, this is just my feedback. Please do better.”
“I purchased swimming trunks for my spouse. I had a sales representative help me find the size I was looking for. I mentioned that I was concerned they would be too short for him but figured he could return them if they don't fit. They did not fit correctly, therefore I went back to return or exchange them. Upon my arrival, I was told that they are final sale and that they cannot return or exchange them. This was not mentioned to me upon purchase nor was it mentioned by the sales representative who was helping me find the items.
I figured I could chat with the manager and explain that no one mentioned this to me upon purchase which is frustrating since I was clearly purchasing for someone other than myself.
She told me when purchasing sale items I should ask if they are final sale and it was up to me to know their return policy. I told her this is bad business practice and she lost her patience and referred to me as 'lady' with a rude tone.
I think this is terrible business practice and custom service. I will not be returning nor would I recommend this store to anyone.”
“I recently purchased the MiracleSuit bathing suit online for $268.00 and was shocked to receive it in dirty condition. While I understand that stores provide panty liners to address potential in-store mishaps, it’s unacceptable for an online order to arrive in this state—it was absolutely disgusting.
To make matters worse, when I reached out to their customer service, I was met with complete radio silence for over a week. Frustrated, I decided to use the provided return label to send the item back, only to discover that I was charged $15.00 for the return.
This experience has been nothing short of disappointing. Between the lack of quality control and poor customer service, I will not be purchasing from them again.”
“I have been purchasing my swimsuits at Bikini Village for years. They are the best. I see all these bad reviews. Personally, I've had nothing but great experiences with Bikini Village. I went yesterday to the Bikini Village in the Fairview mall in Pointe-Claire (Montreal) and again, service was amazing. Marie Paule and Sanaâ were so helpful. A little tip: wash your swimsuits by hand and they will remain true to their form.”
“Bought online 2 swimming suits on sale. When I came to store to return them, I was told it was a final sale. It wasn't stated on my order nor on the invoice. Only when I came to the store.
They refer to some return policy which they have somewhere on site, but you can't know it until you actually search for it and calculate the percentage by yourself!
What a way to mislead a customer! All reputable brands write "final sale" on the product and invoice.
I guess Bikini Village has one less customer.”
“I actually submitted an order and wanted to modify but was told once an order is placed can’t make any changes. So now I have to pay for shipping back to the store when I called to cancel or modify the order only a minute after it was placed.”
“The store was at Galeries D’anjou, I was welcomed so nicely by Siham and Abbassia and then Imene started her shift and was also so welcoming. Great assistance and honest advice, really appreciated their help. Impeccable service, will definitely go back and also recommend them”
“I would give 0 stars if that was an option. I purchased 3 items online. It came in two shipments. One item was delivered but the other 2 through FedEx said delivered but I never got the item. Someone signed for it that I don’t know and customer service said they cannot do anything since delivery says delivered. They basically took my money and didn’t give me my product and said whoops sorry but this is what it is.”
“Thank god for your reviews. I wanted a everywhere-sold-out Rip Curl short. This site offers all sizes, for nearly all products. Amazing storage :D
Imagine, I did not place any order.”
