Bill Plant Driving School Reviews

“ Awful company - picked my son up - drove him 20 minutes away - he drove for 10 minutes - instructor drove back. Tried to complain to customer services , completely unresponsive and eventually offered £10 refund ”

“ I recommend not becoming an instructor for billplant as they take your money and don’t get back to you for weeks and weeks Of trying to contact them and when asked for refund they do not get back to you at all even tho you don’t agree to terms on condition ”

“ Even a 1 star rating is too high I paid £350 for 10 lessons and told them my son turned 17 on 7 January Got a text from an instructor, Melissa, on 27 Dec to say she had Saturday mornings available. We were on holiday on 11 Jan so he could start on 18 Jan. She said she wasn't prepared to wait as it was 3 weeks lost money to her. I explained that i'd put on the website he wasn't 17 until 7th so it was really only one week, and i offered to pay her £36 for the 11th just to keep the slot. She said she only did 2 hour lessons so wanted 2 hours of the block of 10 if we wanted to keep the slot. This just felt like blackmail I agreed, but then got a text from Bill Plant saying she was no longer available On 14 January they said they couldn't find another instructor so would refund by 24 January, and two unanswered emails and a phone call later, still no refund! So basically you have to pay them instantly, and then just hold on to your money ”

“ Shannon goodhead.or Shannon Turner. What ever you want to call yourself. Payed for the lessons and cancelled one before test day. Said will refund. Not answering calls or text. Called Bill plant driving shool and thay told me to email them. Still waiting 3 months on. Stay well clear. ”

“ Absolutely rubbish company take your money and then don’t bother to contact you to arrange for a driving lesson had to chase and chase and ended up requesting a refund they were useless ”

“ I had a bad experience with one of the instructors at bill plant, she would always reschedule and push back my driving lessons by 1 or 2 hours and she took 2 days after pestering her to send a refund. ”

“ refund thanks and would not recommend. ”

“ BOOK AT YOUR OWN RISK. Booked a session online - after two weeks they couldn't find an instructor. Phoned them up and said I would get a refund into my account the following week. It's been 3 weeks no refund and everytime I call them they put me on hold. ”

“ One week later I still haven't heard from my new instructor, call Bill Plant, they are waiting for my old instructor to refund before they even book me in with new instructor 20. ”

“ Research before choosing a driving school please so annoying I got my daughter a gift voucher for her 18th Birthday last August, I did it on line thinking it would be easier Bill Plant had an instructor in the next road to me so I thought that would be perfect, I rang up a leased once a month the check the availability I ask them what would happen when the gift voucher ran out 🤔 I was told that it would be our fault so we would have to issue an extension February came (which was 6 months) I rang up and they would only issue me with another month, I was told my the lady I spoke to Elizabeth that she was going to send a shout out to all the instructors in the Old Swan Liverpool area, I was far from happy because they were quick enough to take my money when they could’ve told me there was no availability before I waited 7 months still no joy luckily to cut a long story short I did get my refund however this was an 18th Birthday present, I still have to start again from scratch ”