Binance Reviews

Name: Binance
Rating: 3.57

3.6 Rating 628 Reviews

62 %

of reviewers recommend Binance

Company Reviews

Questions

Metrics

3.6

Based on 628 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Write Your review

Tell us how Binance made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Binance 5 star review on 18th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Jose has helped me work through a Malware headache. He is quick, effective and gives a step-by-step progress report as he deals with issues - very thorough. I would highly recommend Josè. WWW . HACKERSPYVILLE . COM INFO @ HACKERSPYVILLE . COM (320) 961 4598”

Helpful Report

Posted 3 years ago

Helpful Report

Posted 3 years ago

“I tried to open an account with them, for more than 2 months. A real comedy of errors. They would repeatedly ask me for the SAME documents over and over again. Their filing system must suck. These fucks are Sooooo damn incompetent, I will never trust them with my money. A couple of times, they even referred to me by someone else name. By the time I said enough is enough and stopped responding to their demands, I had already been verified by two other prominent US exchanges in the same time.”

Helpful Report

Posted 3 years ago

“Yes it is possible to retrieve your stolen bitcoins. I never believed in bitcoin recovery because I was made to understand that it is not possible. But sometime in February I fell for a binary options scam which promised a higher return and I lost close to $75,000. I read an article on here (reddit) as regards to a recovery expert and genius so I reached out to Mr. Adam Wilson, and to my surprise I got all bitcoins recovered within 42hours frame. I don’t know if I’m allowed to share the links on here but you can contact him if you are finding it very difficult to withdraw your funds at, adamwilson. trading @ consultant. com Whatsapp +1870 - 345 - 7937.... All Thanks To Him”

Helpful Report

Posted 3 years ago

“They spread this false news that the bad comments and reviews they get is from their competitors and this is so not true that believe is very false. I personally lost $69,000 in BTC to these guys. I was almost going insane. Right about 2 weeks after my ordeal with them I tried using the recommendation from someone on one of the comment section’!!!! joehackBTC !!!!! via telegram with my prove and everything they took legal actions against them and help filed a complaint against them and I got my money back, I was able to get all my money back less than 48 hours when the heat was unbearable for them.”

Helpful Report

Posted 3 years ago

“Company has possession of my coins, but wants 0.002 bitcoin to release the coins to me. All transaction and processing fees for the transaction have already been paid, and Binance admits it has possession of my property. They are criminals.”

Helpful Report

Posted 3 years ago

“Worst customer service in crypto world. Just focused on increasing likes on twitter and adding customer but not focused at all in solving faced by existing customers. Even after 20 days no solution to the complain raised”

Helpful Report

Posted 3 years ago

“As a crypto expert myself, I think the best wallet in 2021 is AxisOption.com Their send fee is very low, they are very secure and they give their users 10% of their crypto balances as interests. They generate this from loans they give to corporate bodies.”

Helpful Report

Posted 3 years ago

“Binance has a very Nice Website easy to use and Trade on also excellent staking Options. However their customer support is very very bad. I am now stuck a week with a withdrawal block on all my crypto. I have submitted everything to the letter asked of me from Binance Support but still I am having zero success in having the Block Lifted. I will be back to update this review when my issue is fixed if you still see this you know it has not been fixed. Case ID #70039149”

Binance 1 star review on 22nd April 2021

Helpful Report

Posted 4 years ago

“Good luck trying to just the Facial Recognition 'frustrate ware' finally gave up and went to another exchange after my 20th try in full sunlight. Just keep repeating - "please face the camera" Jeezus - wanted to put my fist through it's face...”

Binance 1 star review on 17th April 2021

Helpful Report

Posted 4 years ago

“Easy said than done , I traded with Binance for 4months hoping to get the best , but after much profit I was denied withdraw I tried severely till my account was blocked but thank God to Mr. Adam Wilson who made it possible for me to get all that have loss and even made more money with is unique and accurate signals. Get Mr. Adam on Mail at, adamwilson .trading @ consultant. com Whats-app +1870 - 345 - 7937 I believe in just 3days of meeting him your story must change.”

Helpful Report

Posted 4 years ago

“Binance support number ((1.800.647.1673)). It's free to support. Dedicated support for Cryptocurrency traders. we proffer day in and day out service to the customer which means we are availing 24/7 to help the customers. So if in case you are facing Binance login, logout, recover an account, recover password, change password, access account or other issues then just feel free to communicate with us at any time. Our team is 24/7 online to provide a faster Binance Resolution. Our technicians are so much talented that they can fix any sort of bugs within no time.”

Helpful Report

Posted 4 years ago

“BINANCE BEING INVESTIGATED BY CFTC Inbox Ron Edge 10:29 AM (35 minutes ago) to bcc: jmanley, bcc: PIERCE, bcc: me ******TO FILE A COMPLAINT AGAINST BINANCE, CALL THE CFTC IN D.C. @ 202-418-5356, JOAN MANLEY SHARE WITH OTHER CRYPTO HOLDERS NEWS BLOG EVENTS TRADING ANALYSIS CONTACT ABOUT CATEGORIES Crypto 101 Crypto Tech Fun Facts News Uncategorized NEWS Binance Under Investigation Over US Trades MAR 15, 2021 The world’s largest cryptocurrency exchange, Binance, has recently undergone a thorough investigation by the United States Commodity Futures Trading Commission (CFTC) over speculations of allowing unlawful US traders to execute certain transactions. According to a report from Bloomberg, in which they listed a single anonymous source, Binance Holdings Ltd is being investigated by the CFTC concerning possible derivatives trades made by American customers. Although Binance is yet to get tangled in legal troubles, the commission is searching deeply for any hints of US traders purchasing digital assets through the platform and re-selling them on US platforms, which is a problem since US crypto traders must meet certain criteria as well as report and pay tax money on these holdings, but when routed through Binance all these regulations are thrown in the trash since Binance International operates under international regulations. A Binance spokesperson said, “We do not comment, as a matter of policy, on communications with any regulators. What we can say is that we take a collaborative approach in working with regulators around the world and we take our compliance obligations very seriously.” Finally, Binance’s CEO came out stating that the article is likely an attempt from “competition” to tarnish the exchange’s name, and assured everyone that an investigation doesn’t necessarily mean trouble, and could be a routine check-up instead. What do you think? Is Binance hiding something? Or is it truly clear of any shady activities? Greg Thomson “Binance reportedly under CFTC investigation over US-based trading activity” 15 March 2021 Post navigation Ethereum Miners Might Rally But Buterin Can Stop Them China Prioritizes Blockchain For The Next Five Years By cryptohision11”

Helpful Report

Posted 4 years ago

“Excellent exchange, many trading pairs, good support, great liquidity, possible to trade with leverage up to 125x and unique events. 🆔: P98F28MX Use my Code and save money when trading on Spot,Margin,Options and Futures🤑”

Helpful Report

Posted 4 years ago

“I bought Leverage tokens yesterday and today my tokens are not there. Waiting to see if support contacts me. Spent around $200 and today it shows around $0.50. Im supposed to be making some money and its gone. No token, no money, no answer yet. Hope it can be resolved.”

Helpful Report

Posted 4 years ago

“Legit THIEVES. Case ID#5114911. I lost my old phone which had my authenticator linked too, so was dealing with binance support to get it removed. I provided ALL the desired demands proving my identity. Confirmed my identity, and not only did they not remove my authenticator but they deleted my account! LOL yes you read that correctly. They deactivated my account which had crypto on it. Absolutely ridiculous. SCUM BAGS!!”

Helpful Report

Posted 4 years ago

“Worst customer service I've ever experienced from ANY company in literally my ENTIRE life. Period What do I like about Binance.com? At this point, nothing, since they locked my account for no wrongdoing of mine and customer "support" is doing zilch to assist me in accessing my money, causing me to have lost money on trades, etc. I've been going back and forth, mostly forth since I can't seem to get a response anymore, with customer service about what steps are available for me to take to have this suspension lifted so that I can withdraw my holdings and be done with this account? After being told several days ago that a "special agent" was being assigned to the ticket, the chat went silent and all of my subsequent responses have been ignored. Worst customer service ever and I would appreciate someone looking into ticket Case ID #4727834 as soon as possible instead of giving me the run around. This is the most ridiculously inconvenient, unnecessary, borderlne fraud/theft that I've ever ben made to encounter with a company holding my money. DO NOT, I repeat, DO NOT, send a dime of your money to this defunct exchange when Orion and other alternatives to buy all the same coins are available AND you might actually get a response frm customer service if something goes wrong. You have been warned.”

Binance 1 star review on 26th March 2021

Helpful Report

Posted 4 years ago

“I actually enjoy the website. But the customer service absolutely ruins it for me. There is a lot going on on the website and anytime I have a question I spend hours looking for an answer on the web because I know it'll take me longer to get a customer service rep. They take between 7 and 11h to reply - that is if the internet connection doesn't fail or if they don't disconnect for no reason. And they NEVER have an answer, EVER. Now it reached the point that they don't even answer anymore. They make a lot of money on our backs and we as customers deserve better. I'm still waiting to know where my money has gone and I'm not sure I'll ever know.”

Helpful Report

Posted 4 years ago

“So i have hundreds of thousands of dollars in cryoto currency on my binance account and my Galaxy s7 breaks losing my google 2fa. Simple issue really but trying to get this resolved is like pulling teeth. They simply wont respond via email to several accounts and when i try to follow the process outlined on their website it goes to error every time. It seems as though they are legitimately trying to ignore me to steal my funds. I am 100% convinced after no response from 50 emails to various accounts that there is purposeful and intentional theft of my money. Be warned this is 100% a scam and theft operation”

Helpful Report

Posted 4 years ago

“It's another scam, don't trust them. I can't withdraw my money and to me to send money to unlock my BTC which I did but got nothing. They went with my 6.5BTC but thanks to Retrievepro online for claiming back my lost BTC back from this scam brokerage firm. I recommend them for you all.”

Helpful Report

Posted 4 years ago

Binance is rated 3.6 based on 628 reviews