Binance Reviews

Name: Binance
Rating: 3.83

3.8 Rating 539 Reviews

69 %

of reviewers recommend Binance

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3.8

Based on 539 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

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Binance 1 star review on 15th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought Leverage tokens yesterday and today my tokens are not there. Waiting to see if support contacts me. Spent around $200 and today it shows around $0.50. Im supposed to be making some money and its gone. No token, no money, no answer yet. Hope it can be resolved.”

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Posted 3 years ago

“Legit THIEVES. Case ID#5114911. I lost my old phone which had my authenticator linked too, so was dealing with binance support to get it removed. I provided ALL the desired demands proving my identity. Confirmed my identity, and not only did they not remove my authenticator but they deleted my account! LOL yes you read that correctly. They deactivated my account which had crypto on it. Absolutely ridiculous. SCUM BAGS!!”

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Posted 3 years ago

“Worst customer service I've ever experienced from ANY company in literally my ENTIRE life. Period What do I like about Binance.com? At this point, nothing, since they locked my account for no wrongdoing of mine and customer "support" is doing zilch to assist me in accessing my money, causing me to have lost money on trades, etc. I've been going back and forth, mostly forth since I can't seem to get a response anymore, with customer service about what steps are available for me to take to have this suspension lifted so that I can withdraw my holdings and be done with this account? After being told several days ago that a "special agent" was being assigned to the ticket, the chat went silent and all of my subsequent responses have been ignored. Worst customer service ever and I would appreciate someone looking into ticket Case ID #4727834 as soon as possible instead of giving me the run around. This is the most ridiculously inconvenient, unnecessary, borderlne fraud/theft that I've ever ben made to encounter with a company holding my money. DO NOT, I repeat, DO NOT, send a dime of your money to this defunct exchange when Orion and other alternatives to buy all the same coins are available AND you might actually get a response frm customer service if something goes wrong. You have been warned.”

Binance 1 star review on 26th March 2021

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Posted 3 years ago

“I actually enjoy the website. But the customer service absolutely ruins it for me. There is a lot going on on the website and anytime I have a question I spend hours looking for an answer on the web because I know it'll take me longer to get a customer service rep. They take between 7 and 11h to reply - that is if the internet connection doesn't fail or if they don't disconnect for no reason. And they NEVER have an answer, EVER. Now it reached the point that they don't even answer anymore. They make a lot of money on our backs and we as customers deserve better. I'm still waiting to know where my money has gone and I'm not sure I'll ever know.”

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Posted 3 years ago

“So i have hundreds of thousands of dollars in cryoto currency on my binance account and my Galaxy s7 breaks losing my google 2fa. Simple issue really but trying to get this resolved is like pulling teeth. They simply wont respond via email to several accounts and when i try to follow the process outlined on their website it goes to error every time. It seems as though they are legitimately trying to ignore me to steal my funds. I am 100% convinced after no response from 50 emails to various accounts that there is purposeful and intentional theft of my money. Be warned this is 100% a scam and theft operation”

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Posted 3 years ago

“It's another scam, don't trust them. I can't withdraw my money and to me to send money to unlock my BTC which I did but got nothing. They went with my 6.5BTC but thanks to Retrievepro online for claiming back my lost BTC back from this scam brokerage firm. I recommend them for you all.”

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Posted 3 years ago

“Verification takes 2-3 weeks. Wire transfers take 2-3 weeks. No response to ticket submissions and nobody to call. Far better off using coinbase.”

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Posted 3 years ago

“Everyone agrees that This offers amazing features to the users. But I want to appreciate the excellent customer service. They were so helpful and guided me well regarding the installation. Good job.”

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Posted 3 years ago

“Binance just stole over alot aud dollars on a futures trade from me by the *site malfunction* got no margin calls, I wasn't able to close my trade the entire drop, I wasn't able to do anything but watch you guys liquidate me I recorded it the thing which I'm going to release on every crypto outlet and sue if this isn't rectified immediately, I'll also speak to a reporter as the community is all complaining about your ways. I will be an ADVOCATE TO SHUT THIS CORRUPTION DOWN IF THIS ISN,T FIXED. I'm currently screenshotting all the other people's complains and speaking with a community that got screwed over by you guys. Whom do I speak to about this matter and give my account information, time of incident, video evidence I need this solved asap as I suffer from heart problems and this is effecting my health.”

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Posted 3 years ago

“Binance is the best trading platform I can get 10% cashback in all trades by using this code at registration XWO9W2GU”

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Posted 3 years ago

“I will advice you to contact Mr. Adam Wilson at, adamwilson. trading at consultant. com, for better understanding because his strategies really helped me with .draw my money that was stock in my broker account and I even made more huge pro .fits. Below for WhatsApp. He is genuine and honest. you can contact him if you discover that your broker is scamming you or having with. drawal pro.blem. Use + 1 8 7 0 3 4 5 7 9 3 7.....”

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Posted 3 years ago

“CRYPTONXT is a big scam! I lost almost all my total savings to this scammers. I filed a petition against them but all effort was in vain. I shared this experience with everyone I knew. Luckily, I was referred to " r e c o v e r y e m p i r e . c o m ". I was told to provide proofs of my transactions with the platform. I gave them all the documents I had, and they confirmed that I had legit claim to my money. In no time, they started working on my case, it took them about 8 working days to recover 80% of my funds. That's literally all the money I lost, I'm glad they made this happy ending for me.”

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Posted 4 years ago

“I will advice you to contact Mr. Adam Wilson at, adamwilson. trading (at) consultant.com, for better understanding because his strategies really helped me withdraw my money that was stuck in my broker account and I even made more huge profits. He is genuine and honest. you can contact him if you discover that your broker is scamming you or having withdrawal problem.”

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Posted 4 years ago

“The platform is easy to use. I admire the interface but they hide behind a mask to not let go of peoples money. I was down for a few days and opened up to my son. After making some research, we found out you could get your investment back. I wrote fightingscams at aol dt com and the problem was fixed. I hope this helps.”

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Posted 4 years ago

“I invested a significant amount in BTC through Binance Tried to withdraw it to an interest bearing account 1 month later and a dozen emails from customer support where they robotically repeat the same request Still no withdrawal Thankfully BTC price is moving up If it were the other way around I would be sooo livid right now I proved my identity as requested, by holding up my Passport with a dated selfie They asked me for TXID details for a transaction I made in 2017 It is now 2020 Having been through five platforms searching for the TXID I cannot find which Transaction this relates to on any platforms I have used previously They are basically holding my BTC against my will DO NOT USE BINANCE if you appreciate financial sovereignty And this is what BTC is supposed to all be about !!! ABSOLUTE NIGHTMARE AND STILL ONGOING”

Helpful Report

Posted 4 years ago

“One of the prerequisites of finding investing platforms is not only the transparency but the users in general - and thus, the exclusivity - I have yet to reach out to the support who didn't reply within a few hours and get my issue solved. Prior to joining Cryptonest, I had such a bad taste in my dealings with Cryptocurrency from other mediums; this platform really changed the way I perceive investing in cryptocurrency mining and trading, and if anything, it gave me the confidence to speak with people that I otherwise would have assumed would've never responded - much less act like as an open book and offer a lending hand - you just don't get that anywhere else, not even close. If we have people with that investing drive during this recession and COVID-19 plague that has reduced cashflow for every business. Do well to check out CRYPTONEST.ORG”

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Posted 4 years ago

“Lovely Website, i always thought Bitcoin Trading ain't profitable but a big elaborate gambling scheme. but Mr Garret Sullivan cleared my doubts, he showed me its real but you have to know the right indices to collect and analyse that is why many lose due to their inexperience on identifying the right indices. He helped me grow my account from $1,200 to $14,800 in less than a month. there is good money to be made in Crypto trading, all you need is the right professional to guide you. You can reach Mr Sullivan through WhatsApp +44 7448779793”

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Posted 4 years ago

“They scammed me out of $23K when they let me deposit and then refused to let me withdraw with heavy KYC”

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Posted 4 years ago

“I never believed I could get scammed of my total life savings of $65k. I was warned by my cousin to avoid deals on this platform that a lot of scammers are there. I never for once thought bitcoin or crypto funds was recoverable. All thanks to Michael who I met on same telegram. He’s kind hearted and gave me the right platform to get all my funds recovered. His handle is @michael1richard (telegram) Or gmail Michael7gmail. Com”

Helpful Report

Posted 4 years ago

“I never believed I could get scammed of my total life savings of $65k. I was warned by my cousin to avoid deals on this platform that a lot of scammers are there. I never for once thought bitcoin or crypto funds was recoverable. All thanks to Charles who I met on same telegram. He’s kind hearted and gave me the right platform to get all my funds recovered. His handle is @michael1richard (telegram) Or gmail Michael7gmail.com”

Helpful Report

Posted 4 years ago

Binance is rated 3.8 based on 539 reviews