“EVO is good inheritor to original Biostrap. I like that it started synced faster. Biostrap customer support is great and extremely fast. I've noticed that HRV data is bit different from origin Biostrap. Is it?”
“The level of detail is great as I look to prepare for my endurance events. It is equipping me with informaiton to help make better decisions with sleep and effective recovery time.”
“Interesting data is being measured when it works properly. The time it takes to sync and the number of times a workout, biometric or sleep data is not recorded properly makes regular use of the device quite frustrating.”
“I had a very poor experience with the customer service team..and was extremely disappointed in how it was handled. This was my first time ordering from Biostrap and planned on purchasing much more health enhancing devices and referring. HR monitor works okay, really like the HRV but I will be returning and going with a different brand due to a poor experience with the customer service of Biostrap.”
“I've followed Whoop, tested Dreem but I still prefer Biostrap! Great support and contact with developers makes a big difference! Being more affordable is a closer.”
“New sensor works great! It took longer than it should have to resolve problems and get the replacement module. Otherwise, if would recommend Biostrap to help deal with sleep problems.”
“The customer service provided by Ramona has been superior! I have had the the wrist band fall apart twice(the downside of this story). But it has been replaced on both occasions with excellent customer service, and I hope this band has the proper corrections made to it and will hold up well. I have really enjoyed the biostrap and all the info it provides. The recent updates made to the software that keep the band in better connection to the phone have been appreciated as wel”
“After owning the armband HRM for six months and having numerous problems with heart rate readings, I purchased the chest strap HRM to see if it was any better. Hands down, the chest strap HRM is far superior than the armband. Don’t waste your money on the armband, you should go with the chest strap. Note, I would have rated the chest strap 5 stars if it wasn’t for the 1 star armband.”
“The base itself is of much higher quality than the original. My original base seemed to have a short in it from the very beginning and if the cord wasn't at the right angle it didn't work. The process of receiving the charger was terrible. I think the shipper lost the package and when I contacted Biostrap I was told I should call the shipper and report it lost. That didn't seem like it should be my responsibility. After all it took over a month (If I remember correctly) to receive the package, all the while I could not use my BioStrap.
Finally, the charger doesn't come with a cable or any instructions that I could find so I used a cable I could find and the charger worked for one night then started flashing. I was about ready to give up on Biostrap alltogether when I tried a different USB cable and it has been working well since.
Seems like a great product but the customer service and experience left must to be desired.”
