“I have been using my Biostrap for about 10 days, and the tracking and information it provides me of my overall health, exercise, sleep, etc., is wonderful, and I have just 'scratched the surface' in using it. I look forward to continue using Biostrap to enhance and compliment my endeavors to strengthen my overall athletic abilities and health. I highly recommend this product to anyone who wants to better understand their selves, their bodies, and how/where they want to strengthen, enhance, or improve their lives, stamina, health, etc.”
“Hi Guys - Great product but your code needs work. Constant problem with syncing which is pretty frustrating. Also, you need to provide the ability to export data and to view results on computer.”
Hi Mark,
Thanks for the feedback here. We are always working on ways to improve the user experience including working on the sync times. It is important to note here that our device takes a significant amount of data and the longer a user goes without opening the app to let it sync the longer it will take to sync.
Regarding exporting data. We currently have the option to download a PDF of your sleep data from the sleep page. We are releasing the ability to do the same for on the spot Biometric recordings as well in an upcoming release.
Your feedback is appreciated and we are working on these items. Reach back out to our support team if you have any other questions.
“I am pleased w/the product, unfortunately I had to get a new phone for it to work properly. Consider testing your product w/ a variety of phones so that u can better accommodate your customers”
“Way better than the one that comes with the unit . I must have big wrist though as this strap is at the last two notches which doesn't let the tail stay in the restraint. Would like to have a band that is a little longer but again way better than the original”
“My smart phone app is frozen on the update. How am I supposed to be able to use biostrap to measure my sleep when it needs charging each night? I purchased a new style wrist strap but only the older style will fit my wrist. So, I threw away money on the wrist strap and the sleep lab. I hope the whole thing is not a waste of money.”
Hi Jim,
Thanks for reaching out and providing some feedback here. It seems as though you are having some issues at the moment with your device. I would suggest reaching out to our support team for help to make sure you have a better experience moving forward.
If the update is stuck it is likely due to a connectivity issue. You can try toggling your WiFi off and on or running on cell data only to see if the update can complete.
Battery life is something that we are working on improving. Currently, the battery life is due to the significant amount of data that we collect on your Biometrics. Getting into a habit of charging the device daily will ensure a good experience.
We are sorry to hear that the new wristband does not fit you. Is the strap too large or too small?
If you need additional assistance here please reach out to our support team.
“I bought the BioStrap hoping to experience the biometrics that are advertised. To this day (2 weeks in) I have 0 useful data. It is rare for it to stay connected, and I had to load the app on an iPad to get any connectivity. I can't carry my iPad close enough all the time, and BioStrap struggles to reconnect when in range. Sounds like it might be OK for people who live a life centered around their iPhoneX, which is not healthy, ... but health is the focus of BioStrap.”
Hi Darick, I am sorry to hear you had issues with your Biostrap device. From what you noted in your message it seems as though something is definitely off with your device or the connection to your phone. I do not see that you reached out to our support team regarding this. If you are interested in doing so I would highly suggest it so we can make sure the device is working properly for you and that you have a better user experience. Reach out through the app or on our website.
“I have been chatting with Caitlin, my sleep is not being properly recorded, It does not point where I am in relation to others and it is not taking my HR at all. OI am still waiting for her to get back to me on this issue”
“thanks for the help and support. I had a bumpy ride with both software and hardware issues but you've all been super supportive and are in the process of getting me set up with a fix. I appreciate it and truly do love the features of the product.”
“Great concepruslization and execution: HRV as well as HR, Oxygenation as well as Respiration, awesome activity tracking and data visualization. My only compliants are that I’d love to have accurate continuous HR measurement throughout exercise so it’s all in one place; and given all this data, I’d really like to be able to download it so I can track and analyze it.”
“I like the device itself and the possibilities it has, but I concerned about not being notified about important updates so I have some idea why something may not be working correctly. I have RLS, so I am trying to keep track of my leg movements to work with my doctors. I am in frequent contact Caitlin, who helps me out often.”
