Hi Dennis,
I wanted to follow up and see if you had any more specific feedback regarding your rating. We are always working on improving the product and understanding were we fell short for you is important to us. If you want to give some additional feedback please send us an email to support@biostrap.com
Hi Ellen,
I wanted to follow up on your rating here. This sounds like a pretty troublesome issue. If you have not already I would suggest reaching out to our support team to see if we can get this issue resolved for you. You can reach out to support@biostrap.com or chat in on our website.
“I love the device. There seems to have been some database issues the last 4 days or so. I've been unsuccessfully been able to log in for a dew hours every morning. I wake up logged out. The data from the device seems to be synching fine once I can log in though.”
“Going for a run, secure the pod as I’m meant too, pod comes off mid run, can’t find it - not buying another one for that to just pop off! Won’t recommend something that isn’t fit for purpose”
Hi Terry,
So sorry to hear that the wristband came off during your run. I am not sure if you had been using our strap 2.0 which is more secure for those who are active. Additionally, we are working on a watch style clasp the be released in the near future.
We know that losing the device can be very frustrating and we do offer a significant discount on replacing the sensor. If you are interested please reach out to our support team at support@biostrap.com or chat in on our website.
Hi Michael. I saw your rating and your notes and wanted to reach out to see if there was something our support team can help with.
You are noting you cannot get the device to work yet. You should be able to charge, connect, and start getting readings shortly thereafter. If that is not the case then we definitely want to take a look.
I am going to have the support team reach out to you via email to see if we can help get you up and running properly.
“I was extremely excited for this product. But have lost so many days of data due to lack of syncing to my phone. I was told to sync more often to keep from happening. I tried this but still end up having to reset my biostrap at least once a week losing data just so it will work again. Although support team gets back to you in a timely manner the issue doesn't seem to be getting any better in the almost 3 months I have had it.”
Hi April. We appreciate you taking the time to add feedback here. I wanted to follow up with you on the issue you are noting. From your previous inbound to support and your notes here the device sync is causing some serious issues. Maybe even causing data loss which is definitely not the experience we want our users to have.
If you are interested I would like to investigate this issue further and see what could be happening here to cause the slow sync times and data loss.
I would love to get more data on how exactly you are using the device. How often you open the app to sync? How often you charge the app? What does a normal day of using the app look like for your? It may give us some additional insight here so we can make this process smoother.
I am going to reach out to you via email. We would love to see what we can do to make the experience better for you.
“Had to return mine on warranty and the discount for buying accessories expired before I had a chance to use it the first time. Just not right. 100% happy with the product & service other that that.”
“I like the biostrap very much but I cannot do what I want until I get the bootstrap (not in the original packaging) and I have not received a replacement at this time. I reported the problem Sep 17 and it is now Oct 1.”
Thank you so much for reaching out and letting us know. I just looked up the tracking on that order and followed up with USPS. We did ship this out on 9/17, but from what I found out the order go lost in transit.
We are very sorry for the inconvenience here and have put in a new order for you. I am going to follow up via email with you as well so we can confirm the new order arrives in good order.
“I’ve found Biostrap to be a terrific solution for managing and monitoring my health. A few items need addressing. First, battery life. Having to recharge every theee days or less interrupts one activity or another. If I recharge while I sleep I miss that monitoring. If I recharge during the day I’ll miss some steps or other monitored data. Don’t get me wrong it’s a marked improvement over my previous solution. The other issue is keeping track of the shoe Biostrap. Once removed from my workout shoes it is difficult to locate because of its size and weight. At the moment I’ve misplaced it and have no electronic way of finding it. Perhaps the next iteration should have a tracking capability to help locate it?”
