“# occasionally see totally wrong readings (e.g., heart rate was consistently in the 50's and suddenly got one reading in the 90s when I wasn't doing anything; respiration between 12 and 18 and suddenly got one reading of 30 while I was asleep)
# can't distinguish sitting still from sleeping;
# no way to mark sleeping periods as actually asleep;
# setting up and tracking exercises is much too complex (paper and pencil is a LOT better);
# time gaps in some measurements but not in others;
no answer from customer support about any of the above issues
finally, website did not work for a return and a customer support person had to set it up by hand”
“I have been wearing the bio strap for 6 days now. I love the design and how snug, yet comfortable it is! The data is very interesting and has helped me to be more aware of my health!”
“I really like the products as I'm a biometric data nerd. I developed atrial fibrillation from overtraining during my time as a pro athlete, so having a tool that really informs me what days I can push, what days I need to take it easy has been great. I cannot speak highly enough about their customer service team though, I have never had any issues, and there has been a couple unsurprisingly from a start-up, that has not been resolved immediately and in a more satisfactory way.”
“I've had my biostrap for about a month now. The wrist strap is leaving sores on my wrist, I sent in photos via Twitter DM and haven't heard back.
Anytime I attempt to switch to the "insights" tab in the app it keeps crashing.
The activity tracker didn't log my activity either and I'm not sure if I'm really getting my money's worth.
Going with 2 stars because the aspirations of this company are very high, but the service and product issues are a bit disappointing.
Just got the ankle strap recently and want to really give it a thorough run through. Just hoping I didn't make the wrong product purchase. Would be happy to connect with a team member and discuss asynchronously via email.”
“I wasn't too happy with the product it could use some improvements. The software syncing is slow and I found the sleep to be inaccurate. I would go to bed at 11 pm and the stats would tell me I went to bed at 10 pm. This happened several time consistently. I didn't like how I was unable to see my heart rate on demand. You just see a time frame of when the device measured the heart rate. The strap would come off at night and I found the rubber to be itchy. The company claims to have improved the strap. I think they should try again.”
“I had a problem with my new unit they determined it needed to be returned and they have shipped me a new one shortly after I was able to get it b the mail”
“I bought this to compare to a competitive product that I have used for the past 5 months and have found that the Biostrap is more convenient and comfortable to wear and use. Charges faster and holds longer and the data is more comprehensive. The only "however" is the activity recording being a manually initiated process. I have multiple training apps and I would like to be able to import the data from those into the Biostrap or have automatic recording of activities. All metrics seem to be accurate with no outlying data so far but that manual recording of activities needs to be addressed in the software.”
“Device ok doesn’t hold charge for more then two days!! Paid for two day shipping and it took 7 days and they are like sorry once it leaves our facility there is nothing we can do if it sits at a shipping company! I would think you’d have a good contract for services you are making people pay for!”
“My Biostrap was defective and was not allowed to return it for full refund despite the fact that it was your issue not mine. I don't have time to be waiting around for a product to get replaced it should work from day one. If not I should not have to pay a restocking fee it is just bad business. You make your customer responsible for your product issues but charging all people a restocking fee not matter what. That is really bad customer service. I worked with your reps and sent them snap shots from my data and they could not figure it out but you charged me 25.00 when I did not want to spend more time waiting for a product that may or may not work.”
“Supporr has been very responsive, as I have had plenty of questions.
Insight section just popped up yesterday, giving snapshot of statistics compared to other age groups etc. Still have some questions about a few specific parts but will get to eventually”
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