“I've had my biostrap for about a month now. The wrist strap is leaving sores on my wrist, I sent in photos via Twitter DM and haven't heard back.
Anytime I attempt to switch to the "insights" tab in the app it keeps crashing.
The activity tracker didn't log my activity either and I'm not sure if I'm really getting my money's worth.
Going with 2 stars because the aspirations of this company are very high, but the service and product issues are a bit disappointing.
Just got the ankle strap recently and want to really give it a thorough run through. Just hoping I didn't make the wrong product purchase. Would be happy to connect with a team member and discuss asynchronously via email.”
“I wasn't too happy with the product it could use some improvements. The software syncing is slow and I found the sleep to be inaccurate. I would go to bed at 11 pm and the stats would tell me I went to bed at 10 pm. This happened several time consistently. I didn't like how I was unable to see my heart rate on demand. You just see a time frame of when the device measured the heart rate. The strap would come off at night and I found the rubber to be itchy. The company claims to have improved the strap. I think they should try again.”
“I had a problem with my new unit they determined it needed to be returned and they have shipped me a new one shortly after I was able to get it b the mail”
“I bought this to compare to a competitive product that I have used for the past 5 months and have found that the Biostrap is more convenient and comfortable to wear and use. Charges faster and holds longer and the data is more comprehensive. The only "however" is the activity recording being a manually initiated process. I have multiple training apps and I would like to be able to import the data from those into the Biostrap or have automatic recording of activities. All metrics seem to be accurate with no outlying data so far but that manual recording of activities needs to be addressed in the software.”
“Device ok doesn’t hold charge for more then two days!! Paid for two day shipping and it took 7 days and they are like sorry once it leaves our facility there is nothing we can do if it sits at a shipping company! I would think you’d have a good contract for services you are making people pay for!”
“My Biostrap was defective and was not allowed to return it for full refund despite the fact that it was your issue not mine. I don't have time to be waiting around for a product to get replaced it should work from day one. If not I should not have to pay a restocking fee it is just bad business. You make your customer responsible for your product issues but charging all people a restocking fee not matter what. That is really bad customer service. I worked with your reps and sent them snap shots from my data and they could not figure it out but you charged me 25.00 when I did not want to spend more time waiting for a product that may or may not work.”
“Supporr has been very responsive, as I have had plenty of questions.
Insight section just popped up yesterday, giving snapshot of statistics compared to other age groups etc. Still have some questions about a few specific parts but will get to eventually”
Hello Len,
I am sorry you are still receiving marketing emails. I can try removing you on my end. Please also do the following to ensure you are removed from all Biostrap mailing lists.
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“Wearable devices and gadgets are obviously popular, and everyone knows the commonplace names; but the best kept secret in wearable gear is Biostrap!!!
The amount of information that the Biostrap gathers and reads, then charts, is phenomenal. I’m not the biggest exercise buff but I do a little bit 5 times a week, and Biostrap learns your exercises and counts them for you (reps). Furthermore, SLEEP LAB is a lifesaver!!! I’m learning so much about my sleep patterns that I’m able to adjust my habits and improve my actual sleep!!! It’s remarkable! I’d recommend this device to everyone, but I’m kind of hoping it stays just popular enough that only the select few know how great it is... I like that I’m ahead of the curve when it comes to biometrics and health informatics! Kudos to the entire Biostrap team for everything they do, including the amazing customer service they offer!!! Superb, just don’t tell anyone!”
Hi, Maciej! Thank you SO much for your super kind words. I shared this internally and we're all touched! Thanks for being a big supporter! :raised_hands:
“I love this product and the analysis it gives. But i think the app should more user friendly as in for users who cant really make a conclusion out of all this data. You should give a daily score basing on all of the analytics. A score that would give an intuative idea of how recovered are you and a value that will let you know how hard can you push it today.
Further more, regarding sleep analysis, you should give advise on how much sleep we should get following a day. For example if i sync my device at night, i would get the analytics from throughout the day and the app can show me how much sleep i need to get to have more of a chance to wake up recovered.
Other than that great product. Great analytics and the strap 2.0 never falls. Just need to twick the app a bit.”
Hi Omri!
Thanks for your amazing feedback! You read our minds about the recovery score idea. We're been baking something internally to address this need. We might release it as a beta feature in the very near future.
We also have a "recommended sleep" amount, but it's not yet ready for production. Still tweaking this one, but glad to hear that this feature has some demand.
“Any time there's an issue, the team quickly responds and works to remedy the situation. In addition to the employees, other users in the Facebook group offer suggestions and help.”
