Dear Client,
Thank you for your order and please accept our apologies for this inconvenience. UPS delivery takes 2-3 business days (not including weekends and holidays) once package has been dispatched. We are always striving to improve our services and we have forwarded your message to the relevant departments. If there is anything we can help you with, please let us know. Thanks again for letting us know!
Sincerely,
BIOVEA
“Order short shipped. Packing list correct but minus contents! Corrected quickly but no apology with second shipment. Bad manners. However, the matter was efficiently resolved.”
Dear Customer,
We sincerely apology for any inconvenience caused to you. UPS indicates that the reship of your missing item was delivered: https://www.ups.com/track?HTMLVersion=5.0&loc=en_GB&Requester=UPSHome&WBPM_lid=homepage%2Fct1.html_pnl_trk&trackNums=1Z70920A0414074332&track.x=Track/trackdetails . We are always striving to improve our services and we have forwarded your message to the relevant departments. If there is anything we can help you with, please let us know.
Sincerely,
BIOVEA
Hello,
Thank you for your valued input! We take pride in our products and are happy to see them being enjoyed by our loyal customers. Thank you for being a part of the BIOVEA Family!
Yours Sincerely,
BIOVEA
Dear Customer,
Thank you for your order and we appreciate your business We sincerely apologize for the delay. UPS delivery takes 2-3 business days (not including weekends and Holidays) once package has been dispatched. We are always striving to improve our services and we have forwarded your message to the relevant departments. If there is anything we can help you with, please let us know.
Sincerely,
BIOVEA
Hi,
We are so glad that you are satisfied with your purchase! Thank you for your positive feedback and for your loyalty to BIOVEA. We look forward to hearing from you again!
Thanks,
BIOVEA
Hello,
Thank you for your valued input! We take pride in our products and are happy to see them being enjoyed by our loyal customers. Thank you for being a part of the BIOVEA Family!
Yours Sincerely,
BIOVEA
Hi,
We are so glad that you are satisfied with your purchase! Thank you for your positive feedback and for your loyalty to BIOVEA. We look forward to hearing from you again!
Thanks,
BIOVEA
Hello,
Thank you for your valued input! We take pride in our products and are happy to see them being enjoyed by our loyal customers. Thank you for being a part of the BIOVEA Family!
Yours Sincerely,
BIOVEA
Hello,
Thank you for your valued input! We take pride in our products and are happy to see them being enjoyed by our loyal customers. Thank you for being a part of the BIOVEA Family!
Yours Sincerely,
BIOVEA
Hi,
We are so glad that you are satisfied with your purchase! Thank you for your positive feedback and for your loyalty to BIOVEA. We look forward to hearing from you again!
Thanks,
BIOVEA
Hello,
Thank you for your valued input! We take pride in our products and are happy to see them being enjoyed by our loyal customers. Thank you for being a part of the BIOVEA Family!
Yours Sincerely,
BIOVEA
“In past times I´ve already had good experiences with Biovea in Mexico, just this time I tried ordering again and its about time that my package hasn´t arrived yet. Also tried to contact them for a refund at least, won´t get an answer. I´ve also noted that my account isn´t even available anymore. I think they just got out of business at least for shipments in Mexico.”
Dear Customer,
We sincerely apologize for the inconvenience caused. We will issue a refund immediately. It can take couple of days for the transaction to reflect on your account. We have also forwarded your message to our customer service department. Please let us know if you need any other assistance and thank you for letting us know!
Sincerely,
BIOVEA
Hello,
Thank you for your valued input! We take pride in our products and are happy to see them being enjoyed by our loyal customers. Thank you for being a part of the BIOVEA Family!
Yours Sincerely,
BIOVEA
“I bouth 1 vitamin D and 1 Vitamin B12 in 12th February from Brazil , the packet should be here between 8 to 10 days. Since 1st of March I've sending many emails , which they say the packet is flaying , or it is on Duane , whatever they want. The number to localizing my packet says the is doesn't exist . Sounds a real scam!! I already asked for refund and the say that they can't due their political issues. What??? You are hide behind a Ayurveda site, which made me trust , but not. I got very distressed with and trying to solve that. Now thy sent an emails suggesting me to look for the information at The Post here. What mean???! I bough by BIOVEA, and you're not respecting my country polices , which is my right of have my money back in not comminted dead line responsability. That it. I WANT REFUND!
Dont trust in this site, because they dont respect the client.
ANAMARCIA Oliveira”
Hi Srta. Anamarcia Oliveira,
We are so sorry to hear that and understand your frustration! We truly appreciate every single customer and strive to ensure your satisfaction. I have forwarded your message along to customer service and someone will be reaching out to you shortly to resolve this. Please let us know if there is anything else we can assist you with.
Sincerely,
BIOVEA
Hi,
We are so glad that you are satisfied with your purchase! Thank you for your positive feedback and for your loyalty to BIOVEA. We look forward to hearing from you again!
Thanks,
BIOVEA
“I ordered 3 things from biova and they didn’t send it to me then they agreed to refund me back which I’m still casing them every day no reply and still didn’t send me my refund yet it’s scames please don’t buy anything from them I’ll not stop giving them review and take them to another level on social media / my name is manjit Singh”
Hi Mr. Manjit Singh,
We are so sorry to hear that and understand your frustration! We truly appreciate every single customer and strive to ensure your satisfaction. I have forwarded your message along to customer service and someone will be reaching out to you shortly to resolve this. Please let us know if there is anything else we can assist you with.
Sincerely,
BIOVEA
“I have ordered minoxidil 5% and it was supposed to be delivered in 10 days to Qatar it has been more than 25 days still no clue i put a mail also but no reply, i think i have been scammed.”
Hi Mr. Tajamul Showket,
We are so sorry to hear that and understand your frustration! We truly appreciate every single customer and strive to ensure your satisfaction. I have forwarded your message along to customer service and someone will be reaching out to you shortly to resolve this. Please let us know if there is anything else we can assist you with.
Sincerely,
BIOVEA
“First time buyer. No communication, no phone number, an email that's not personal but give outrageous options. Read all reviews, if I've known that this "company" is listed as high risk scam I would've never ordered. And watch their reply on answers on reviews, the same of "if you need help please contact us" when you still try to get answers guys. DONT BUY FROM THIS COMPANY, THEY SATISFY 5% CLIENTS TO MAKE THEM LOOK GOOD AND PUT THEIR REVIEWS ON BUT SWINDLE THE REMAINING 90%! STAY AWAY FROM THEM. IM REPORTING THEM THROUGH INTERNATIONAL TRADE LAW, you will never get your order. I'm in New Zealand but they can't even reply to my enquiries but took my money fast. They are frauds, don't order from them!!!”
Dear Customer,
We sincerely apologize for any inconvenience. Your order was shipped and is on its way: https://www.ups.com/track?HTMLVersion=5.0&loc=en_GB&Requester=UPSHome&WBPM_lid=homepage%2Fct1.html_pnl_trk&trackNums=822007431993065289&track.x=Track/trackdetails. We have forwarded your message to our customer service department. One of our agents will contact you shortly. Please let us know if there is anything else we can assist you with.
Sincerely,
BIOVEA
Dear Customer,
Thank you for your comment. We were unable to find an order under your email address in our system. We recommend you to contact our customer service at support-uk@biovea.com if you have any questions. Please let us know if there is anything else we can assist you with.
Sincerely,
BIOVEA
“UPdate on previous review: Biovea did actually send me another Time Release Melatonin for no extra charge, and very swiftly, which was very good. Thank you.”
Hello,
Thank you for your valued input! We take pride in our products and are happy to see them being enjoyed by our loyal customers. Thank you for being a part of the BIOVEA Family!
Yours Sincerely,
BIOVEA
