“NEVER BUY FROM THEM, THEY ARE A COMPLETE SCAM!!!!
Product never arrived, tracking number does not update, so I contacted the delivery company myself and they cannot chase up the delivery, the company refuses to follow up with the delivery company as well, and they always gives late responses. They stated if the goods do not show up, and I know they won't, I have to wait 75 days for them to be declared lost and refund be given.
Have reported them to NSW Fair Trading, hope more people report them as well...
ORDER # 43191473”
Hello Sam,
I am so sorry you had this experience. Unfortunately, we were working through some tracking difficulties. This issue has now been sorted out and should not affect any future orders. I see your order was delivered on August 30th, however, we would still like to make things right. I will be forwarding your issue up to customer service, who will reach out to you shortly. Thank you for your feedback and I look forward to earning back your business!
Yours Sincerely,
Olivia
BIOVEA
Hi there!
I am so sorry you have had a negative experience with BIOVEA! I would like to help change this experience. In order to do so, would you mind providing your order number so I am able to investigate further?
Yours Sincerely,
Olivia
BIOVEA
Hi there!
I would love the opportunity to make things right with you! I am so sorry for your experience and that people have not been able to help you. Would you mind providing your order number so I can look into it? Thank you!
Yours Sincerely,
Olivia
BIOVEA
“Bluff företag! Samma mejl till alla om att de inte kan ro för att frakten tar lång tid. 2 försök till köp inga varor och får inte pengarna tillbaka. Finns det ingen som kan granska dessa företag och stänga ner dom?”
Hallå där!
Jag är så ledsen att du har haft den här upplevelsen. Skulle du vilja ange ditt ordernummer så att jag kan undersöka detta ytterligare?
Tack,
Olivia
BIOVeA
“I had minoxidil hair foam sent in error so I emailed the company and they sent my correct items. I still have the items that belong to someone else as no return option. I was very happy they sent out my correct items with no questions asked.”
Hi there!
We are so glad to hear your concerns were taken care of! Thank you for being apart of the BIOVEA family and we look forward to hearing from you again.
Yours Sincerely,
Olivia
BIOVEA
“I am 100% satisfied with Biovea. I live in the UK. Placed my order a couple of weeks ago and had an automated acknowledgement immediately. Then 3 days later an email to say my order had been dispatched and to expect delivery approximately 10 days later. My order came after 7 days. I will be ordering again in the future.”
Hi there,
Thank you so much for your thoughtful review! We are so glad you enjoy BIOVEA. We look forward to hearing from you again. :)
Yours Sincerely,
Olivia
BIOVEA
“They stole my money. I ordered Minoxidil foam and never got it and then they said the product was sent back to them and once they recieve it they will return my money but never got it”
Hi there,
Oh my goodness! I am so sorry you experienced this. I am here to help and make things right. Would you mind providing your order number so I can look into it further? Thank you and I look forward to earning back your business!
Yours Sincerely,
Olivia
BIOVEA
“No compre aquí. BIOVEA NO cumple los tiempos de entrega. De 6 - 8 días, llevo más de un mes esperando este producto. Amparados en la pandemia, alegan retrasos. El único retraso es que para ahorrar costos lo envían por correo ordinario. Es publicidad engañosa y fraudulenta. No les interesa si exponen su salud o incluso si afectan su vida sexual. Cobran instanténeamente, por cierto 50 euros, y luego NO responden los reclamos. Escribí 34 emails para que me dieran el número de rastreo, que mo sirve para nada, pues sigue en aduanas. Y si cree que podrá optar a una cancelación o devilución, ni lo piense la página le vuelve a rediccionar al mismo centro de atención, que nadie atiende en BIOVEA. Lo mínimo que han debido hacer es enviar por un medio aéreo, rápido y certificado mi producto. No solo es un abuso, BIOVEA ES UN FRAUDE. Quiero exigirles publicamente, de hoy en adelante, que mo malteraten al consumidor vulnerando sus derechos y que me devuelvan mi dinero.”
Estimado(a) Astrid,
Te escuchamos y queremos que esto se solucione lo antes posible. La comunicación con nuestros clientes es algo de lo que nos enorgullecemos y no hay excusa para tu experiencia. He transmitido personalmente este problema al servicio de atención al cliente y alguien se pondrá en contacto con usted en breve. Veo que su pedido ha sido entregado, así que avíseme si necesita más ayuda.
Saludos cordiales,
Olivia
BIOVEA
Hi there!
I am so sorry this was your experience and I would like to help make things right! I see you order was delivered August 2nd according to our records. If you still have not received your order, please let me know so I can look into it! Thank you for your time and for bringing this to our attention.
Yours Sincerely,
Olivia
BIOVEA
“Fraud. They post from the US while pretending to be from the UK... but I am not certain they did anything but create a shipping label. Horrible service. Scam. Beware”
Hi there!
I am so sorry that you had a poor experience with BIOVEA. I looked into your order, and I do see that your order has been delivered. Someone should reach out to you soon to discuss your concerns. We hope to earn back your business!
Yours Sincerely,
Olivia
BIOVEA
“Very Disappointing: I purchased my items from Biovea [Order number: 43076666] on June 30, 2021 and it was estimated to be delivered between July 8th and 14th. I have been following up as well from quite some time now Support Ticket #707412. I have not received any package yet and today; I receive an email my order is delivered. This feels like a fraud company. I am writing this review so other people don’t waste their money by ordering from them. Next step would be filling a consumer complaint as if this doesn’t get resolved.”
Hi there!
I can see in our system that someone from customer service has reached out to you. I would like to follow up and make sure you were taken care of! If not, please let me know and I can assist you further. I am so sorry for your experience and hope to earn back your business with BIOVEA. Thank you!
Yours Sincerely,
Olivia
BIOVEA
Hi there!
After looking into your order, it looks like we were able to process a full refund. I am sorry for your experience and hope you reconsider shopping again with BIOVEA!
Yours Sincerely,
Olivia
BIOVEA
“They are scam, pretend to be located in Europe, but they are not and will ship from USA. Your products will get to customs from where you will not be able to take them out, cause the products are medical and it is illegal. They will never refund you.”
Hi there!
I am so sorry you had a negative experience with BIOVEA. On a positive note, I see that your order was delivered! Please let me know if there is anything else I can do to assist you.
Yours Sincerely,
Olivia
BIOVEA
“** WARNING! ** Do not order products from Biovea!!
** DO NOT ORDER PRODUCTS FROM THIS COMPANY!! **. After buying supplements from this company only to have them arrive nearing their expiry date I contacted Biovea to process a return. I was instructed to ship the products back and they would issue a refund once the products were delivered by UPS. Biovea does not have a phone number, THIS IS BY DESIGN! UPS will not ship products without a contact number and they know this. UPS managed to find a number that they could list on the return. The package was delivered back to BIOVEA at my cost and UPS provided a confirmation. BIOVEA fails to acknowledge UPS's confirmation and refuses to provide a refund. So not only am I out the product cost but also the UPS return shipping costs now. This company is run by scammers and I highly recommend you shop for products elsewhere.”
Hi Scott,
I am SO sorry this has happened! This is definitely not reflect BIOVEA's appreciation for our customers. I am going to personally forward this message up to customer service and see what we can do to make things right. Please be on the lookout for an email from us. Thank you for letting me know and I look forward to earning back your business!
Yours Sincerely,
Olivia
BIOVEA
“I am from india , i ordered Kirkland minoxidil of about 3600 Rs they have been deducted my amount but didn't provide any information of delivery date , order tracking nr etc . I ordered it on july 3 2021 order nr- 43087196 , i have transaction id as well .
They haven't any phone number, because they know they do scam !!
Please alert don't order anything from it , you may see many reviews.
It's just a scam.⚠️”
Hi there!
I apologize on behalf of BIOVEA for your experience! I have looked into your order and see that your order has been delivered, but I apologize for the lack of communication. I hope you see that we are an honest company and choose to shop again with us!
Yours Sincerely,
Olivia
BIOVEA
Hi there!
I would like to help! Would you mind providing your order number so I can look into this further? I look forward to assisting you.
Yours Sincerely,
Olivia
BIOVEA
“i have been purchasing online from Biovea now for 4 years and have never ever had an issue with this Company. I have read many negative Reviews on this thread which totally contradict the experience that i have had with this Company. Whilst delivery can sometimes we a little bit slow (which is hardly Biovea’s fault given the current situation in the World with all freight and mail owing to the pandemic), this Company has never failed to deliver. I throughly recommend them. I will note below that delivery didn’t arrive on time, however, there is a very valid reason for that so don’t take that as being a negative, just an honest response to a question). Thanks Biovea - you guys rock!”
Ali,
Thank you so much for your positive feedback! We are so happy to have you as a customer and love hearing that you are enjoying your orders. We will hopefully see you again sometime soon!
Yours Sincerely,
Olivia
BIOVEA
Hi Irene,
I would like to help you if you are still having these issues! I could not find any order under your first and last name. Would you mind providing the order number or first and last name used at the time of your order? I look forward to helping you!
Yours Sincerely,
Olivia
BIOVEA
“I wish i had read the reviews before buying....now I am 152 euro lighter and no supplements. Especially in these tough times it is a disgrace that this company is allowed to operate. Where can we report these fakes so they don't dupe any more people??????”
Hi there!
I am so sorry you had a poor experience! I promise you we are a real, trustworthy company. I looked into your order and do see that your order was delivered. If this is not the case, please let me know so we can make things right. Thank you for taking the time to let us know and I look forward to helping you!
Yours Sincerely,
Olivia
BIOVEA
