“My husband has ordered a parcel on 17/11/19, should arrive between 26/11- 2/12, but it has never arrived. We have been writing them 4 times already, wanting a refund, still nothing. If I could give them a zero star, I would. Shame on you, stealing money from customers, disgraceful!!!”
“Ordered Melatonin to aid sleep. Does NOT work despite Biovea's claims and reviews. I slept more badly than usual when I took it. Total waste of money”
“Fraud. Theft. Scam. Do not use.
Please report to your national consumer agency for fraud.
They used to ship from Holland, but changed their shipping from the USA over the last few months. They still DEFRAUD customers by pretending to be an EU registered company.
Since starting to ship from USA almost all of the products are getting stuck in customs indefinitely. Thus is a Europe wide problem.
Lots of customers are having this problem but they are refusing to refund customers after months of delay. I lost €50, but the scale of consumer fraud here must run into thousands of euros.
Biovea are well aware of the problem but they continue to take orders and money from EU customers even though they know the goods cannot be received.
In a small number of cases the goods are received, but with a customs charge that the consumer was not expecting as they thought they were ordering from within the EU.
You will NOT get your money back!”
“Ordered Melatonin Gummies on 28th November arrived 9th December. I consider this excellent service particularly as USA based. Was kept up to date all through products journey. Despite negative reviews I am one very happy customer ! Thanks”
“order no 40343104
over 2months still half order outstanding.
no responce to enquiries and wrong phone number.
I will not be ordering again and would like my money back”
“DO NOT BUY ANYTHING FROM THIS COMPANY - Never recieved my order and NO response from customer service via email or phone. This seems to be a fraudulent company :(”
“Warning! This is the worst company I’ve ever dealt with! It’s taken Biovea almost two Months to deliver my products. When I email them they basically answer in a rude way that I will get the items when I get them. I have ordered with them before and it was the same the same then. I will NEVER EVER buy anything from them again. I don’t know if they’re cheaper than other sites, but I much rather pay a bit more than having to deal with this company again.”
“Order Number 38768580
First order was fine. Second order; received three packs instead of four. The package had clearly not been opened or tampered with and the packing slip clearly stated four packs. I have emailed their customer service address three times without a response.
Very poor service and I would not recommend.”
“Where is my order 33951917 of 13/09/2018??? I am absolutely FED UP with your bad service! You lead customers up the garden path by sourcing products from the USA. THESE ARE THEN HELD BY CUSTOMS IN LISBON AND that`s it....never to be delivered even after sending them every conceivable detail by registered mail. What did they do with MY order which I PAID for? Sorry BIOVEA sucks big time. Refund me my money or I shall get in touch with the Consumer Council. NEVER order from this charleton company!”
“I ordered a product on 10th October. So far received nothing and made two enquiries which have been ignored. But they have my money. Biovea are best avoided.”
“My order (£66.75 worth of supplements and as such qualified for 'free delivery') is currently held at my local Post Office and will not be released until a Customs Charge of £4.10, plus a handling charge of £8.00 is paid. Worse, I have contacted them on 7 occasions now and they are failing to meet their promise to respond to customer queries within 24 hours!!!! I paid in good faith and am out of pocket to the sum of £66.75!!!”
“I requested a Host Defense Stamets 7 online, I get a package number 32359306 and then I am told that the request was canceled because of some problem with my card. The bank informs that the sale was registered on my card, but Biovea says that all they did was to authorize the payment. So, the money has been frozen since Feb 16th, 2018, and I am left with no product, no money, no one to actually talk to. 5 emails later, and still nothing.
The bank HAS the transaction registed, so...where is my money?”
“Goods ordered from USA. When they arrived I had to pay an import duty, when the order was split into 2 separate parcels I paid it on each one. Biovea did refund me when I contacted them. Just too much aggravation.”
