“I've ordered items from them. Money taken from my bank account, but i have never recieved a confrimation e-mail or what so ever. Contacted customer support, no response. Order number: #43965860”
Hi,
We are so sorry to hear that and understand your frustration! We truly appreciate every single customer and strive to ensure your satisfaction. I have forwarded your message along to customer service and someone will be reaching out to you shortly to resolve this. Please let me know if there is anything else I can assist you with.
Yours Sincerely,
BIOVEA
“Where is confirmation of my purchase of Visine red eye eye drops. Money has been taken out of my account. There is no confirmation via e mail that you have acknowledge the purchase of this product although you have taken my money. I feel this has turned in to a suspect company.”
Hi,
We are so sorry to hear that and understand your frustration! We truly appreciate every single customer and strive to ensure your satisfaction. I have forwarded your message along to customer service and someone will be reaching out to you shortly to resolve this. Please let me know if there is anything else I can assist you with.
Yours Sincerely,
BIOVEA
Hello,
We hear you and want to get this fixed as soon as possible! Could you please provide us with your order number so we can better assist you?
Thank you for your understanding and please accept our sincere apology for any inconvenience caused.
Yours Sincerely,
BIOVEA
“Ordered and took ages for it to be processed. Had to ask them for update only to find out that the product is out of stock yet their website allowed me to add it to my basket and checkout. If I had not reached out to them I would still be waiting for a package that is never arriving.”
Hi,
We are so sorry to hear that and understand your frustration! We truly appreciate every single customer and strive to ensure your satisfaction. I have forwarded your message along to customer service and someone will be reaching out to you shortly to resolve this. Please let me know if there is anything else I can assist you with.
Yours Sincerely,
BIOVEA
Hello,
I am so sorry to hear that you had this experience! Although shipping has been difficult due to COVID-19 restrictions, lack of communication is never OK. We want to fix this so I have personally forwarded your situation to customer service who will contact you shortly. Please let me know if there is anything else I can help you with.
Yours Sincerely,
BIOVEA
Hi,
We are so glad that you are satisfied with your purchase! Thank you for your positive feedback and for your loyalty to BIOVEA. We look forward to hearing from you again!
Thanks,
BIOVEA
“Nothing on the website indicates that items are kept in California so delivery times to the UK will be much longer than the estimates given, at least state this on your website BIOVEA. However it is handy for those who purchase items in advance.”
Hello,
We hear you and want to get this fixed as soon as possible! Could you please provide us with your order number so we can better assist you?
Thank you for your understanding and please accept our sincere apology for any inconvenience caused.
Yours Sincerely,
BIOVEA
“I ordered from Germany in November 2021. After 6 weeks I was informed by German Customs that my order was confiscated by customs and will be destroyed since Germany does not allow import of certain products. I will also have to pay a fine of Euro 55.00. I contacted Biovea customer service to ask if Biovea takes any responsibility regarding the issue. I was told by a Mr. Hans Huber that they do not and that cutoms works by a "principle of chance" and it was my responsibility to ascertain that the products are legal in Germany. I ordered these products on a German website, www.biovea.de, the prices were shown in Euros and nowhere on the website does it say that the products are shipped from the U.S. Neither was I made aware of this fact during the order process.
I find that business practice reprehensible. If a company ships to foreign countries the customer has to be made fully aware of the country of origin.”
Hello,
We hear you and want to get this fixed as soon as possible! Communication with our customers is something we pride ourselves in and there is no excuse for your experience. I have personally forwarded this issue to customer service and someone will be reaching out to you shortly. Please let me know if you need any other assistance and thank you for letting us know!
Yours Sincerely,
BIOVEA
“Unfortunately I didn’t check your reputation before ordering. Your web site and marketing materials are misleading as you accept payment in euro, promote your site as EU country based yet ship from the US. You would be fully aware by now that any shipment that comes into the EU will be hit by customs fees above and beyond your retail online price. For what it’s worth I will spend days warning other consumers of your sales tactics and report you to the appropriate EU regulators. While this won’t have a major impact on your sales it will at least warn others of your unconscionable business practices.”
Hi,
We are so sorry to hear that and understand your frustration! We truly appreciate every single customer and strive to ensure your satisfaction. I have forwarded your message along to customer service and someone will be reaching out to you shortly to resolve this. Please let me know if there is anything else I can assist you with.
Yours Sincerely,
BIOVEA
“I ordered one month ago a product and still nothing received. It is the canadian Bivea site. No customer service phone calls nor emails are available.
Be Cautious they are fraudulent.”
“I will absolutely never ever order from this company again. I ordered an order 3 months ago, it never came, I was constantly given the run around and then thought that oh, surely it must be a one time thing. So, I ordered again, GRAVE mistake.
The same thing happened again. And now I'm going to have to wait 45 freaking days for a refund. Their shipping estimate was also a blatant lie, its been 3 days over and my order is stuck in USA with no updates at all.
SAVE YOUR TIME, MONEY, AND MOSTLY STRESS. DON'T BOTHER.”
“If only this would allow me to give zero stars! I ordered on 18th November and it said my order should be due between 26th Nov-2nd December. I'm still waiting for this order. You've taken my money and not delivered the product I've paid for and your customer service is rubbish, all you said was to keep waiting! You'll never get my money again, and I'll warn others not to buy from you thieves. Absolutely appalling.”
“I don't know why there are so many bad reviews.. the only thing I am concerned with is that they dont mention where the item will be shipped from.. I ordered from their canadian website but the item was shipped from california. Other than that i had excellent customer service”
“Good customer service. My packages didn't arrive a couple of times due to customs or shipping issues, but I have to say they respond well to that and do their best. They refunded 2 shippings that got lost on their own expenses”
“I put my order through 5 weeks ago. Was expecting it to take a couple weeks max, since I live in Australia. I’ve sent out multiple emails asking for tracking on my parcel. Definitely not shopping here again”
“The worst customer service experience in my life, I am waiting for an order made 3 months ago and they keep on saying to wait a little longer and refusing to refund me. The most disrespectful and unprofessional online shop I have ever dealt with!”
Hello Margret,
I am so incredibly sorry that you have experienced such unacceptable customer service. I completely understand how frustrating waiting on a package is, and especially how frustrating a lack of communication is. We will make sure to address this with our customer service team. We have issued a refund, but please let us know if there is anything else we can do to assist you.
Yours Sincerely,
Olivia
BIOVEA
“ive been waiting for my order for 2 weeks, customer service have been very unhelpful giving me copy and pasted responses and not listening to the points im actually making in the email. i fear ill never get my order or a refund”
Hello Ross,
I am so sorry that your concerns have not been addressed by our customer service team. Here at BIOVEA, we pride ourselves on our excellent communication, so I am saddened to hear you have not experienced this. I am here to help! I have forwarded this up to one of our customer service reps, who should be in contact with you shortly. Please do not hesitate to reach back out if any of your concerns are not addressed. We look forward to fixing this and thank you for letting us know!
Yours Sincerely,
Olivia
BIOVEA
“Biovea is one of few companies shipping melatonin to the UK, and the service that I received from them on my first order has been good.
I made the order on a Tuesday evening, received an email confirmation of despatch the following Wednesday afternoon and received the goods on Monday morning, 12 days later using standard shipping. This was just over 8 working days after my order, which is not bad from the US to the UK.
And there were no additional customs duties or anything to pay at my end.
The tablets are in good condition, and as described.
I see no reason not to order from Biovea again.”
“Made my 2nd order, everything went fine also this time. Legit products, rapid delivery to Finland (two working days) and very competitive prices. My recommendations!”
Hello,
Thank you so much for taking the time to leave us a review. We are so glad to hear you were happy with your purchase and look forward to hearing from you again!
Yours Sincerely,
Olivia
BIOVEA
