Biscuiteers Reviews

Name: Biscuiteers
Address: 18 Stannary Street, London
Rating: 4.61

4.6 Rating 5,793 Reviews

89 %

of reviewers recommend Biscuiteers

4.6

Based on 5,793 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

0207 820 3115

Location:

18 Stannary Street
London
SE11 4AA

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Biscuiteers 1 star review on 7th May 2024

Anonymous

Biscuiteers 5 star review on 4th June 2022

Jeannine Hendrick

282

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fab present for my friend especially as we are not able to get together, she was very excited & said they looked wonderful.”

Helpful Report

Posted 4 years ago

“I often order gifts for colleagues in the UK, but am Chicago based. It was a very easy process and the quality of the cookies is above and beyond! I have now been asked to send a few more for the holidays - Biscuiteers is now on my "go to" list for gift giving!”

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Posted 4 years ago

“It seems like such a simple idea; this is creative edible art and packaging at the top of its game. Thank you to all involved in the process. It brings such joy to the recipients Liz Cannell, Norfolk”

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Posted 4 years ago

“I ordered the first aid box for a friend who had just come out of hospital. She said the gift made her feel very special and certainly cheered her up.”

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Posted 4 years ago

“Very nice biscuits, in a beautiful tin.”

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Posted 4 years ago

“I recently purchased the gluten free Christmas tin for my husband and ginger bread house making tin for my daughter. The gluten free biscuits are delicious and for gluten intolerant people having something that tastes ‘normal’ and allows them to partake in seasonal celebrations is very much appreciated. We absolutely loved the ginger bread making kit and had an hour of sticky fun building our house together. The ginger bread house still tasted amazing four days later: great texture, subtle nutmeg taste and far superior to normal shop bought ginger bread. We’ve never been disappointed with any biscuiteer purchase and love the tins!”

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Posted 4 years ago

“Bought biscuits as an anniversary gift for daughter and husband, they were very much appreciated and said they were delicious.”

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Posted 4 years ago

“Beautiful, unique and tasty! Have already recommended to friends looking for a gift thats a little different. Would certainly order again.”

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Posted 4 years ago

“'Beautifully packaged and tasted divine' commented my Mum after the delivery of her mince pies. She has subsequently visited the website and placed a couple of orders. I will definitely be using in the future for novel gifts. Now I just need to treat myself!”

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Posted 4 years ago

“Ordering was nice and easy. My granddaughter received the biscuit on her birthday and she was delighted with it. I was very pleased with the service and the product. Thank you x”

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Posted 4 years ago

“The personalised birthday cake biscuit came in beautiful packaging and was a big hit with the birthday boy!”

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Posted 4 years ago

“Love biscuiteers. This time no biscuit arrived and customer services dismissive”

Helpful Report

Posted 4 years ago

Hi, Thank you so much for taking the time to leave a review. We are so sorry for the issues you have had with the delayed delivery of your order. I can see a member of our customer services team has been in touch with you regarding this. Thank you and Kindest Regards, Biscuiteers x

Posted 4 years ago

“I have always received great customer service from Biscuiteers, but unfortunately on this occasion I have been left disappointed. I have been waiting for over a week for my order to arrive and I am still waiting. It was supposed to be a birthday present from my daughter to her grandmother and my daughter was upset that it didn’t arrive in time for the birthday.”

Helpful Report

Posted 4 years ago

Hi Lucy, Thank you so much for taking the time to leave a review. We are so sorry for the issues you have had with the delayed delivery of your order. I can see a member of our customer services team has been in touch with you regarding this. Thank you and Kindest Regards, Biscuiteers x

Posted 4 years ago

“No idea what the products are like as Biscuiteers were incapable of delivering a tin of Advent biscuits on time despite having nearly two weeks notice! Furthermore they seem to have lost the tin and have been slow to refund me for this fiasco.”

Helpful Report

Posted 4 years ago

Hi Margaret, Thank you so much for taking the time to leave a review. We are so sorry for the issues you have had with the delivery of your order. I can see a member of our customer services team has been in touch with you regarding this. Thank you and Kindest Regards, Biscuiteers x

Posted 4 years ago

“You always come up trumps to make our personal feelings felt, I have done this personally over the last year for two of my brothers. Would recommend, as it is such a great personal touch. It is always nice to know you have brightened their day. The biscuits are delicious too.”

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Posted 4 years ago

“Hi - the biscuit I am told was lovely but I was disappointed with the delivery as it did not reach its recipient until 5 days after I had ordered it. Wasn’t happy as the moment had passed by the time the recipient got it.”

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Posted 4 years ago

Hi Kulvir, Thank you so much for taking the time to leave a review. We are so sorry for the issues you have had with the delayed delivery of your order. Unfortunately Royal Mail have been experiencing severe delays but we hope it was enjoyed upon receipt. Thank you and Kindest Regards, Biscuiteers x

Posted 4 years ago

“This was a present for my granddaughter, she thoroughly enjoyed decorating the bauble shaped biscuits.”

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Posted 4 years ago

“Arrived very quickly. These are for a Christmas gift so I can’t review the actual biscuit but I’m sure the recipient will enjoy. Tin was particularly nice. Thanks.”

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Posted 4 years ago

“Such fun. Very professional. Beautiful presentation. I sent it to someone Who enjoyed receiving it, so cannot comment on the actual biscuit, but the admin was excellent, thank you.”

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Posted 4 years ago

“I bought a tin of biscuits as a gift for a friend. She is a cat lover and was delighted with the design of the tin and the biscuits. She also assures me the biscuits are delicious.”

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Posted 4 years ago

Biscuiteers is rated 4.6 based on 5,793 reviews