Biscuiteers Reviews

Name: Biscuiteers
Address: 18 Stannary Street, London
Rating: 4.61

4.6 Rating 5,793 Reviews

89 %

of reviewers recommend Biscuiteers

4.6

Based on 5,793 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

0207 820 3115

Location:

18 Stannary Street
London
SE11 4AA

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Biscuiteers 1 star review on 7th May 2024

Anonymous

Biscuiteers 5 star review on 4th June 2022

Jeannine Hendrick

282

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought several biscuits for Christmas presents, so I haven't eaten them myself (however tempting they look!) So my rating is a 4 rather than 5 because I can't, alas, vouch for their taste. But the catalogue is gorgeous, the ordering process easy, and they arrived promptly, and well packed. I'm pretty sure the people I'm giving them to will enjoy them!”

Helpful Report

Posted 2 years ago

“Great service”

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Posted 2 years ago

“My recent order was a gift so I left a note for the person receiving them but they didn’t get it. It was only when I asked if they had received them that they told me there was no note. However they did go down a treat and said that the biscuits were delicious”

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Posted 2 years ago

“I bought the biscuits for Christmas presents will report back after I have heard from the recipients. Love the tins.”

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Posted 2 years ago

“Ordered biscuit boxes as corporate gifts for key clients. The main one arrived with impact damage to the tin, so it was not presentable. The boxes are only protected by a single layer of corrugated card in transit. Biscuits undamaged, but had to find something else quickly, which was a nuisance.”

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Posted 2 years ago

“I have bought several boxes to gift to friends this year. Delivery is always prompt, customer service is great and the biscuits are beautifully decorated and tasty. It would be good to see gluten-free and vegan Christmas tins offered next year.”

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Posted 2 years ago

“Lovely products and great customer service!”

Helpful Report

Posted 2 years ago

“Unfortunately I made an order for several Christmas gifts which arrived damaged and with missing items. I made two attempt to make contact and did not receive a response. A few days later the damaged item was replaced but the missing items were not and I still had not received any communication. I had to present the hampers ordered in a gift bag as the presentation box was missing.”

Helpful Report

Posted 2 years ago

“Very poor customer service. Large Christmas order not arrived and no sign that even dispatched. Rang 40 times - can't get through, can't hang on, can't leave message. Email says 2-3 DAYS to reply. Suspect I need to rapidly order other pressies from somewhere different. Love products and have spent lots with them but when sonething goes wrong, nothing.”

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Posted 2 years ago

“The biscuits are a wonderful present but I can't help but notice the considerable size of the tin has been reduced.”

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Posted 2 years ago

“Have known this company ( and invested in it many years ago) and trust their beautiful craft and tasty products. Bought some presents over Xmas and everybody loved them! Thank you”

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Posted 2 years ago

“Lovely fresh decorated sugar biscuits delivered in beautiful tin boxes. They make excellent treats and presents. I have purchased more than tens of products over the last two years and are always very well received.”

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Posted 2 years ago

“You cancelled my order (deciding to no longer deliver to Ireland) and left me no time to replace the gift with something else. I’ve ordered so much from you but to be let down when you’re ordering gifts leaves a sour taste and makes me wonder whether to trust you again.”

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Posted 2 years ago

“You took my order and then cancelled it much later as you decided you would no longer delivery to Ireland. You left me no time to find an alternative”

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Posted 2 years ago

“I purchased the 4 tins of Christmas biscuits as gifts so sadly I haven’t eaten any of them!!! I can definitely say that they look totally amazing & I’m sure they will be thoroughly enjoyed by the lucky recipients. The delivery was very prompt & they were packaged safely & with care.”

Helpful Report

Posted 2 years ago

“My order still hasn’t arrived. Very disappointed that in my contact with Biscuiteers they will take 3-5 days to reply. Too little, too late.”

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Posted 2 years ago

“They look great and hope they taste as good as they look. Other recipients have been delighted.”

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Posted 2 years ago

“Prompt and well-packaged delivery. The tin is BEAUTIFUL, the biscuits look delicious. This made for a fantastic gift and I will definitely use their site again.”

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Posted 2 years ago

“This was a gift and the recipient was impressed by the look of the biscuits”

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Posted 2 years ago

“Easy to order Quick delivery Biscuits look delicious & in a delightful tin Will definitely be be back for more at sometime”

Helpful Report

Posted 2 years ago

Biscuiteers is rated 4.6 based on 5,793 reviews