Biscuiteers Reviews

Name: Biscuiteers
Address: 18 Stannary Street, London
Rating: 4.61

4.6 Rating 5,793 Reviews

89 %

of reviewers recommend Biscuiteers

4.6

Based on 5,793 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

0207 820 3115

Location:

18 Stannary Street
London
SE11 4AA

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Biscuiteers 1 star review on 7th May 2024

Anonymous

Biscuiteers 5 star review on 4th June 2022

Jeannine Hendrick

282

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful gift - my mother was delighted BUT since Brexit has happened she was charged £14.50 at her end to receive her gift in Republic of Ireland. Having already paid £15 postage for me this makes sending this sort of gift abroad is no longer tenable. I did call you and let you know and was told this was in the small print and I should have been charged not her. I would not have gone ahead with the purchase knowing that total delivery charges would have been in the region of £30. Sorry I do hope this changes in the future.”

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Posted 3 years ago

“I ordered the Little Miss Hug biscuit for my daughter to let her know we were booked in for our COVID jabs. She absolutely loved it. Super quick delivery and tasted good too. Love the Biscuiteers”

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Posted 3 years ago

“Excellent Buscits beautifully designed!”

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Posted 3 years ago

“Delivered so quickly and beautifully packaged! Always so impressed by Biscuiteers! Thank you!”

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Posted 3 years ago

“Was really disappointed with the delivery well late even though ordered early and put early delivery date”

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Posted 3 years ago

“Birthday Biscuits and Cocktails! My friend was delighted with her personalised birthday treat. She told me they were super tasty and the packaging was lovely. Thanks Biscuiteers!”

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Posted 3 years ago

“My mum was absolutely delighted with the flowers biscuit I sent her for Mother's Day. The packaging was really beautiful and it's just a lovely treat to receive through the letter box. Great service - delivery was all on time and I'd highly recommend for any special occasion.”

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Posted 3 years ago

“Hi I have started using Biscuiteers for my corporate gifts to clients. Really great thank you”

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Posted 3 years ago

“I was looking for something different as a small gift to send to my mum so that she knows I’m thinking of her and this was the perfect solution! The only trouble is the biscuits are so cute she doesn’t want to eat them!”

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Posted 3 years ago

“I paid extra to have the biscuits delivered on a set date. The Royal Mail said they could not deliver them on 2 days and I know for sure the person was in to recieve them- anyway they were a letter box gift!!!- so the gift was 3 days late. I don't think you should use this service to deliver them it is not reliable enough.”

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Posted 3 years ago

Hi, Thank you so much for taking the time to leave a review. We are so sorry for the issues you have had with the delayed delivery of your order. Unfortunately Royal Mail are experiencing severe delays but we can see it has now been delivered and we hope it was enjoyed once received. Thank you and Kindest Regards, Biscuiteers x

Posted 3 years ago

“Delivered on time and the recipient was extremely pleased with the biscuits in the shape of a Birthday Cake and 2 candles. Loved how pretty they looked, almost too good to eat. Extra bonus, they can be delivered through the letterbox. This is my present to go to for family & friends, whilst we cannot get to the shops. And I haven’t been disappointed yet. Sent 4 different occasions of biscuits in as many months ;-)”

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Posted 3 years ago

“Superb quality, beautiful designs and excellent customer service. I have made several purchases from Biscuiteers and every recipient has been thrilled with their gifts.”

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Posted 3 years ago

“This was a birthday gift so I didn’t taste any of it, unfortunately. The service was excellent and the gift arrived on time. The recipient was totally delighted with the contents and although she felt they looked too good to eat, the contents were soon demolished. The Prosecco was also well received and tasted good, I’m told.”

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Posted 3 years ago

“First time buying, bought for my mum for her birthday and couldn’t be happier with the result. Thank you so much!!!”

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Posted 3 years ago

“I love the goodies you make and sell, & have used your biscuits for sending get well, engagement, birthday & Christmas wishes to many friends & family! Always perfectly baked & iced, promptly delivered & guaranteed to bring a smile when opened - thank you! X”

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Posted 3 years ago

“Gift for a distanced by lockdown Mother's Day and they've absolutely delighted my mum with how beautiful and tasty they are. Highly recommend”

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Posted 3 years ago

“Fabulous mother’s day gift, beautifully presented and looked too good to eat. Now that I’ve found Biscuiteers, will definitely be using them for other gifts for friends & family.”

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Posted 3 years ago

“Overpriced I bought the Mother’s Day tin for £35 which I knew was a lot for some biscuits but I also loved the look of the tin. Not opened it to see the biscuits as they’re nicely wrapped in tissue paper. However the tin is disappointing. A flimsy silver thing. The pattern isn’t printed on, just stickers which you know will get grubby and peel off.”

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Posted 3 years ago

“Bought this as a gift for someone during lockdown, so haven't actually seen the product. However the person who received it was thrilled with it. Being a car lover we Sent the car biscuits and she loved them. Loved the packaging too.”

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Posted 3 years ago

“I have ordered from Biscuiteers on a few occasions as gifts for friends. This time I ordered for my partner for a birthday so have had a chance to taste them. I was so excited to experience seeing what they looked and tasted like. I’m sorry to write this as I don’t like to be negative.. although I have to say that one biscuit was broken, and then to taste ... they tasted not as I expected ! Very bitter and also very dark! Beautifully iced .. 😔 really sad with my purchase, sorry biscuiteers, I regret my purchase.”

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Posted 3 years ago

Hi Gemma, Thank you so much for your feedback. I am so sorry to hear that the biscuit didn't taste as it should. This is so disappointing to hear! I can see a member of our customer services team has been in touch with you regarding this. Thank you and Kindest Regards, Biscuiteers x

Posted 3 years ago

Biscuiteers is rated 4.6 based on 5,793 reviews