Biscuiteers Reviews

Name: Biscuiteers
Address: 18 Stannary Street, London
Rating: 4.61

4.6 Rating 5,793 Reviews

89 %

of reviewers recommend Biscuiteers

4.6

Based on 5,793 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

0207 820 3115

Location:

18 Stannary Street
London
SE11 4AA

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Biscuiteers 1 star review on 7th May 2024

Anonymous

Biscuiteers 5 star review on 4th June 2022

Jeannine Hendrick

282

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“An amazing treat for the Jubilee and a fitting thank you to my lovely friends hospitality … and the tin will hold great memories yet to be made…. Patricia”

Helpful Report

Posted 2 years ago

“Sent to Australia as a Jubilee memento for my Republican mother. She thought they were beautiful and they will be shared amongst the family over the weekend. Always a winner and great (if a little expensive) delivery service.”

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Posted 2 years ago

“Our daughter sent us the green fingers luxe. Excellent product and a nice surprise. A. Blake May 2022”

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Posted 2 years ago

“We received the Christmas gift and they were the nicest things I’ve seen. Bought some recently for a friends birthday and she was equally delighted. Easy website to use and arrived well packaged and on the correct date. Would highly recommend. PS. They are also delicious and keep well.”

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Posted 2 years ago

“Great service and lovely biscuits!”

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Posted 2 years ago

“Always reliable with a good range of designs.”

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Posted 2 years ago

“Bought as a gift. Recipients loved it! It arrived on time and was well packed. Would recommend-lovely unusual gift x”

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Posted 2 years ago

“I bought a few boxes of the Queen’s platinum Jubilee biscuits to take to America as gifts, for friends and family. They absolutely adored them. They made very special gifts and the boxes will be treasured, I’m sure! Delicious!!”

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Posted 2 years ago

“Sent the Medical Kit biscuits to my brother in law after a serious accident and he loved them. Fantastic design, great tin, tasty and novel.”

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Posted 2 years ago

“These biscuits are impressive! They arrived on time (I’m in the USA), are delicious, and when spread out for others to enjoy - are given top marks! I purchased the RHS and Platinum Jubilee collections to enjoy while watching the Chelsea Flower Show and Jubilee coverage from BritBox. Every single biscuit was awesome! Highly recommend.”

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Posted 2 years ago

“Ordered a 'Well Done' biscuits set for a student. She was all over the moon!”

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Posted 2 years ago

“Great tasty biscuit that look amazing!”

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Posted 2 years ago

“I have been using Biscuiteers for over a year now for thank you gifts for clients. Their service and product are first-rate and I would highly recommend them to anybody.”

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Posted 2 years ago

“Very happy with my commemorative tea towels. Less happy with what seemed to be an first time purchaser’s discount which did not seem to appear. Think you have to sign up for it but felt that was misleading”

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Posted 2 years ago

“Prompt and efficient service. Birthday gift happily received and well presented.”

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Posted 2 years ago

“They were tiny much smaller than I was expecting which for £28 was disappointing”

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Posted 2 years ago

“The biscuits were very nice both I’d taste and decoration. My granddaughter was delighted with them - and the tin. The biscuits were delivered on time which as a birthday gift was important. I have used this company befit and have been very pleased each time.”

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Posted 2 years ago

“Everything was great! we loved it, thank you! we will be ordering more, everyone was happy”

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Posted 2 years ago

“Fantastic service & beautiful packaging - sadly, the biscuit this time tasted a little stale, like it had been made with powdered ginger that was rather past its best.”

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Posted 2 years ago

“I have been a customer for many years and have been really surprised by the service I have just received from their "Happiness Manager" . When purchasing my last biscuits I saw I had unused Pressie Points adding up to £10 . I also saw I was 10 days out of date as you have to use them within six months (there is no reminder when these are just about to run out) . I thought I would chance it and put in my order for a box of biscuits which came to a total of £41-99 . I ticked the box to use the Pressie Points and they were taken making my purchase £31-99 everything went fine until I had trouble with the added security checks on my debit card as I don't use the 'phone and it wouldn't email me a passcode . I couldn't get any further with the payment so I had to start again at which point Biscuiteers charged me the FULL price of £41-99. Had I not checked my statements I would never have noticed this . Having had no problems before I had stupidly deleted my emails once the biscuits had arrived and could not prove that I had been charged £31-99 in the first place . Emailed them and had a "Happiness Manager" (the firm seem to have gone all American also using the phrase "reaching out") reply saying that they would not honour the £10 discount . I went into my orders and finally found the proof that I had ordered at that price and the £10 had been taken off . Went back to the "Happiness Manager" and asked for someone more SENIOR - none was forthcoming . Was this time told as it was a "multi" order and they would not honour this voucher . No other big firm would have behaved in this way , as I could prove that the voucher had been accepted anyone else would have paid out . I have spent a lot of money with the firm but unless this is resolved to my satisfaction I shall not shop there again nor would I recommend them to anyone else”

Helpful Report

Posted 2 years ago

Biscuiteers is rated 4.6 based on 5,793 reviews