Biscuiteers Reviews

Name: Biscuiteers
Address: 18 Stannary Street, London
Rating: 4.61

4.6 Rating 5,793 Reviews

89 %

of reviewers recommend Biscuiteers

4.6

Based on 5,793 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

0207 820 3115

Location:

18 Stannary Street
London
SE11 4AA

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Biscuiteers 1 star review on 7th May 2024

Anonymous

Biscuiteers 5 star review on 4th June 2022

Jeannine Hendrick

282

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautifully packaged and delicious. Superb presents”

Helpful Report

Posted 4 years ago

“Such great customer service...was struggling with a voucher code but sent an email and the response was very quick and positive....thank you”

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Posted 4 years ago

“Placed an order for delivery on 14 December - never arrived!! Dreadful customer service - no reply to last 3 emails and no biscuits for Christmas!!”

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Posted 4 years ago

Hi Tracy, Thank you so much for taking the time to leave a review. We are so sorry for the issues you have had with the delayed delivery of your order. I can see a member of our customer services team has been in touch with you regarding this. Thank you and Kindest Regards, Biscuiteers x

Posted 4 years ago

“Always delivered on time and always a delight for any recipient. Absolutely adorable biscuits and make the perfect present.”

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Posted 4 years ago

“These biscuits are always well received with oohs and ahhs and enjoyed when eaten!”

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Posted 4 years ago

“Bought as a gift so didn’t see the biscuit but delivered on time and well presented, was told it smelt and tasted delicious.”

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Posted 4 years ago

“I still haven’t received my item! It’s Christmas Eve! So now no longer required! Brought express delivery and in enough time.. delivered to wrong house! One email correspondence and nothing else! I’m without my goods and out of pocket!”

Helpful Report

Posted 4 years ago

Hi Rocky, Thank you so much for taking the time to leave a review. We are so sorry for the issues you have had with the delayed delivery of your order. I can see a member of our customer services team has been in touch with you regarding this. Thank you and Kindest Regards, Biscuiteers x

Posted 4 years ago

“I placed 2 Christmas orders to be sent to good friends far away who deserved a very special treat. They were both DELIGHTED to receive their biscuits!! I was kept updated at every step of the process and couldn’t be happier with Biscuiteers service . Sadly I haven’t been able to sample any of their wares .....yet! Maybe I’ll have to send myself a surprise.”

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Posted 4 years ago

“I have now received and given your biscuits and am thrilled with them. My nativity tin and contents are wonderful, much too good to eat!! Thank you so much for making gift giving so much easier. Happy Christmas to you all xx”

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Posted 4 years ago

“The biscuits were voted a huge success - delicious and brilliantly iced. Will definitely order again when there is a celebration to be noted”

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Posted 4 years ago

“As ever, reliable and efficient. My friend was delighted with the biscuits.”

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Posted 4 years ago

“Beautiful packaging, delicious cheese biscuits and chutney. Unfortunately a pack of biscuits arrived crushed, so it has spoiled the experience.”

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Posted 4 years ago

“I have ordered from Biscuiteers in the past but will not use again after a disappointing experience with a Christmas order. The products are beautiful but are sadly let down by inefficient management of orders and poor communications. I ordered weeks in advance, but four days after the delivery date I booked, the order has still not arrived - and yet on the morning of 22nd December the website is still advertising next-day delivery. It appears that last-minute orders are prioritised over those placed in advance. Customer services staff are polite but send standard template messages blaming the Royal Mail, but it appears that my order has not yet been dispatched, four days after it should have been delivered. The company needs to be proactive about informing customers of delays. Very disappointing.”

Helpful Report

Posted 4 years ago

Hi, Thank you so much for taking the time to leave a review. We are so sorry for the issues you have had with the delayed delivery of your order. I can see a member of our customer services team has been in touch with you regarding this. Thank you and Kindest Regards, Biscuiteers x

Posted 4 years ago

“My friend really loved when the biscuits arrived. Such a thoughtful wee token to remind friends and family that we are thinking of them! xx”

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Posted 4 years ago

“The perfect Xmas present of a box of luxury chocolates within a highly decorated tin which was received with many thanks.”

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Posted 4 years ago

“Excellent designs, a joy to look at, a pity we eat them! Well done,congratulations!”

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Posted 4 years ago

“As always the biscuit were incredibly packaged however this time they were hard and no where near as tasty as the biscuits we have had from you in the past.”

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Posted 4 years ago

“I have been trying for 5 days to contact this company regarding an order I placed. Today I have discovered they have duplicated the order, charging 2 different prices for the same product. Still not been contacted!”

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Posted 4 years ago

Hi Ellen, Thank you so much for taking the time to leave a review. We are so sorry for the issues you have had with the delayed delivery of your order. I can see a member of our customer services team has been in touch with you regarding this. Thank you and Kindest Regards, Biscuiteers x

Posted 4 years ago

“Birthday surprise still not arrived. Now five days late. Comms need some work - extremely disappointing...... :-( Got generic email explaining how busy poor Royal Mail are. I replied with more questions, but just got a reply asking if I wanted a catalogue. No I don't thank you, I just want what I ordered to arrive on the day you offered as an option! If you can't trust Snail Mail you should only give week ending options. Simples”

Helpful Report

Posted 4 years ago

“Buying great, product great. BUT did not arrive on correct day despite ordering well in advance. Other businesses have managed it without charging for the service. I paid for delivery and was very organised with early ordering so am very disappointed.”

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Posted 4 years ago

Biscuiteers is rated 4.6 based on 5,793 reviews