Biscuiteers Reviews

Name: Biscuiteers
Address: 18 Stannary Street, London
Rating: 4.61

4.6 Rating 5,794 Reviews

89 %

of reviewers recommend Biscuiteers

4.6

Based on 5,794 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

0207 820 3115

Location:

18 Stannary Street
London
SE11 4AA

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Biscuiteers 1 star review on 7th May 2024

Anonymous

Biscuiteers 5 star review on 4th June 2022

Jeannine Hendrick

282

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been a customer for many years and have been really surprised by the service I have just received from their "Happiness Manager" . When purchasing my last biscuits I saw I had unused Pressie Points adding up to £10 . I also saw I was 10 days out of date as you have to use them within six months (there is no reminder when these are just about to run out) . I thought I would chance it and put in my order for a box of biscuits which came to a total of £41-99 . I ticked the box to use the Pressie Points and they were taken making my purchase £31-99 everything went fine until I had trouble with the added security checks on my debit card as I don't use the 'phone and it wouldn't email me a passcode . I couldn't get any further with the payment so I had to start again at which point Biscuiteers charged me the FULL price of £41-99. Had I not checked my statements I would never have noticed this . Having had no problems before I had stupidly deleted my emails once the biscuits had arrived and could not prove that I had been charged £31-99 in the first place . Emailed them and had a "Happiness Manager" (the firm seem to have gone all American also using the phrase "reaching out") reply saying that they would not honour the £10 discount . I went into my orders and finally found the proof that I had ordered at that price and the £10 had been taken off . Went back to the "Happiness Manager" and asked for someone more SENIOR - none was forthcoming . Was this time told as it was a "multi" order and they would not honour this voucher . No other big firm would have behaved in this way , as I could prove that the voucher had been accepted anyone else would have paid out . I have spent a lot of money with the firm but unless this is resolved to my satisfaction I shall not shop there again nor would I recommend them to anyone else”

Helpful Report

Posted 2 years ago

“I havent actually seen them. They were a gift for a friend. She was delighted with them”

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Posted 2 years ago

“Beautiful !”

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Posted 2 years ago

“Bought these letterbox biscuits as token birthday gifts for my children and they love them!”

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Posted 2 years ago

“I purchased a birthday posted biscuits box. It was gluten free. It was very much appreciated and enjoyed.”

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Posted 2 years ago

“You have made a holiday for us. Thank you very much, I recommend your service”

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Posted 2 years ago

“Great value for the platinum jubilee tea towel. Wanted to have a souvenir and this is perfect. Great quality and arrived quickly.”

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Posted 2 years ago

“I can always rely on Biscuiteers to deliver a gift that delights… great product, great service”

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Posted 2 years ago

“Great birthday gift for a 70th. They loved the biscuits and thought they were extra special.”

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Posted 2 years ago

“Great products, but inaccurate labelling led to disappointing delays in delivery on this occasion.”

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Posted 2 years ago

“Biscuits ( and tin) were a gift for a friend and she absolutely loved them. Thank you”

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Posted 2 years ago

“My daughter-in-law was delighted with her birthday biscuit - a beautiful iced design and delicious to eat! That is, what was left of it - her 3 year old also took a shine to the confection and helped herself to a large chunk of it whilst her mum turned her back fir a few seconds! So that'll be another Biscuiteer cinvert to buy for! Thank-you!”

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Posted 2 years ago

“I have bought from you before and been so pleased. I’m I gave a poor review as although I Paid on 29 th April for international premium delivery and stated I would like the 9 th May ... which was stated as delivery 2- 3 days ....I believe that after contacting your team ,have been told the gift should arrive on the18 th of May. I don’t think I would have been upset if I had not been led to believe that I should expect the gift to arrive on the date stated and accepted by the company. I’m still not sure what will happen to be frank .”

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Posted 2 years ago

“The macarons were marvellous: so attractive and so delicious, even the ones with rhubarb, which I don't normally like.”

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Posted 2 years ago

“Beautiful such a sweet thoughtful gift. I received them once and I kept the box so that I could remember where to order from so I could also gift these lovely biscuits.”

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Posted 2 years ago

“Delicious & beautiful. Sometimes too cute to eat but it has to be done!!”

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Posted 2 years ago

“Fantastic. Repeat customer. Perfect for so many occasions”

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Posted 2 years ago

“Absolutely delicious, thank you so much.”

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Posted 2 years ago

“Always, always wonderful designs and great tasting biscuits!”

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Posted 2 years ago

“Bright, fun, covetable tins of biscuits! I’ve bought 3 tins now for special people on particular occasions. All have been well received and they make an occasion memorable. I will continue to purchase these biscuits in the future.”

Helpful Report

Posted 2 years ago

Biscuiteers is rated 4.6 based on 5,794 reviews