Biscuiteers Reviews

Name: Biscuiteers
Address: 18 Stannary Street, London
Rating: 4.61

4.6 Rating 5,793 Reviews

89 %

of reviewers recommend Biscuiteers

4.6

Based on 5,793 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

0207 820 3115

Location:

18 Stannary Street
London
SE11 4AA

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Biscuiteers 1 star review on 7th May 2024

Anonymous

Biscuiteers 5 star review on 4th June 2022

Jeannine Hendrick

282

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sent to granddaughter for birthday-she loved it”

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Posted 4 years ago

“I would love to leave a review, but my biscuits have not arrived...10 days after being ordered.”

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Posted 4 years ago

Hi Gillian, Thank you so much for taking the time to leave a review. We are so sorry for the issues you have had with the delayed delivery of your order. I can see a member of our customer services team has been in touch with you regarding this. Thank you and Kindest Regards, Biscuiteers x

Posted 4 years ago

“Great product. Novel packaging something for all occasions. Great service”

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Posted 4 years ago

“Perfect, she loved it! Arrived on time, unbroken and beautifully packaged. Ordered in advance to be sent at a later date, and didn’t have to worry or chase for un update on Shipping & tracking.”

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Posted 4 years ago

“Ordered as a Christmas gift for friends who loved the taste and decoration.”

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Posted 4 years ago

“Bought as gifts on numerous occasions. Always so well received. Taste delicious too. Very impressed with the vegan gluten free options when they are available”

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Posted 4 years ago

“Beautiful packaging and the biscuits tasted delicious! Arrived exactly when I ordered them too. The only thing I would say is the box appeared much bigger on the website than in life size.. however they made an excellent present and definitely would order from here again!”

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Posted 4 years ago

“Absolutely amazing, service, product and the way everything is packaged is superb !”

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Posted 4 years ago

“Brilliant biscuits reliable delivery excellent packaging”

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Posted 4 years ago

“Excellent 👌”

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Posted 4 years ago

“Lovely design”

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Posted 4 years ago

“Very disappointing as I ordered the birthday biscuit and it arrived a week later than expected. Totally missing the birthday it was intended for, wouldn't use again.”

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Posted 4 years ago

Hi Julie, Thank you so much for taking the time to leave a review. We are so sorry for the issues you have had with the delayed delivery of your order. Unfortunately Royal Mail have been experiencing severe delays but we hope it was enjoyed upon receipt. Thank you and Kindest Regards, Biscuiteers x

Posted 4 years ago

“This was my first order from here after hearing wonderful things elsewhere and I can say I was definitely not disappointed. The biscuits came within two days of ordering them, they looked and tasted amazing and I still have a few Christmas ones left. Will definitely be purchasing from here again for both myself and gifts for others x”

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Posted 4 years ago

“Poor customer service! Placed an order of over £250, the biscuits came very different in size. There was no effort or will to rectify or offer a replacement. Not worth the money.”

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Posted 4 years ago

Hi Genc, Thank you so much for leaving a review and for sharing your feedback, we will definitely pass this on to our product development team. All our biscuits are lovingly baked and hand-iced by artists in London, and we consider them very much a luxury gift. We think that our prices reflect the products' uniqueness and hand-made quality. Many thanks and kind regards, Biscuiteers x

Posted 4 years ago

“Order didn't arrive. I am writing this on the 17th December following an order made on the 7th.”

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Posted 4 years ago

Hi, Thank you so much for taking the time to leave a review. We are so sorry for the issues you have had with the delayed delivery of your order. I can see a member of our customer services team has been in touch with you regarding this. Thank you and Kindest Regards, Biscuiteers x

Posted 4 years ago

“Lovely kit for the gingerbread house. My granddaughters loved it.”

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Posted 4 years ago

“Lovely biscuits with exquisite icing decoration. The packaging is so well done too, makes for a really special gift”

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Posted 4 years ago

“We very much like biscuiteers, especially enjoyed the diy kits as the children love having a go!”

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Posted 4 years ago

“Despite the mailing snafu, my godchildren LOVED decorating the Haloween skulls in time for Day of the Dead. Thank you so much for all your efforts in this.”

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Posted 4 years ago

“fabulously easy to order - arrived very quickly - beautifully packed and packaged - a real joy to open - 10/10”

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Posted 4 years ago

Biscuiteers is rated 4.6 based on 5,793 reviews