Biscuiteers Reviews

Name: Biscuiteers
Address: 18 Stannary Street, London
Rating: 4.61

4.6 Rating 5,793 Reviews

89 %

of reviewers recommend Biscuiteers

4.6

Based on 5,793 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

0207 820 3115

Location:

18 Stannary Street
London
SE11 4AA

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Biscuiteers 1 star review on 7th May 2024

Anonymous

Biscuiteers 5 star review on 4th June 2022

Jeannine Hendrick

282

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product is lovely . The website needs a bit of a tweek”

Helpful Report

Posted 4 years ago

“Excellent service and goodies. Had a missing item and this was immediately resolved and arrived the very next day. Outstanding service, extremely happy and ready for Xmas. Would highly recommend.”

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Posted 4 years ago

“Easy ordering from Canada for gifting friends in the UK. The products are beautiful ans most of all delicious. Will order again!”

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Posted 4 years ago

“I am very disappointed with the way Francesca handled my corporate order. From the beginning I specifically asked for a delivery to be done before the 8th December since we needed the gift for our meeting on the 8th December. She first said it would come on the 8th or 9th December but when i told her that we need it before the 8th December she confirmed it will even arrive before or during the weekend before so between the 5th and 7th December. The result is that none of that happened. We received our gift only on the 8th December so it was too late for our meeting and not everyone received it that day. Because of her lack of transparency and because she didn't advise us well we missed our team activity ending with the opening of the gift. Because of that i will not order ever again from Biscuiteers for any further corporate event and I will spread the word within my company that we cannot rely on the customer service and especially Francesca. Regard, Marie”

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Posted 4 years ago

“Biscuit beautifully wrapped & iced but delivery was 5 days later than the date I requested no tracking number could be provided so surprise was ruined as I had to tell recipient it was on its way as it arrived so late.”

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Posted 4 years ago

“Biscuiteers is a lovely gift to give people. The Christmas decorations are just beautiful. There are so many gift ideas and always put a smile on people’s faces. My friends and family love them.”

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Posted 4 years ago

“Biscuits were lovely but arrived 2 days late.”

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Posted 4 years ago

Hi Louise, Thank you so much for taking the time to leave a review. We are so sorry for the issues you have had with the delayed delivery of your order. I can see a member of our customer services team has been in touch with you regarding this. Thank you and Kindest Regards, Biscuiteers x

Posted 4 years ago

“These biscuits are a joy to give as everyone just loves opening these and eating them even more.”

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Posted 4 years ago

“Lovely gingerbread men, beautifully iced and tasty. Arrived in perfect condition. Think a bit small for the price. Would order again.”

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Posted 4 years ago

“Although there was a delay in delivery due to high demand on royal mail the telephone helpline was wonderful and reassuring and the biscuits are delicious will deffinately be recommending and using Biscuiteer again”

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Posted 4 years ago

“Great looking biscuits and great tasting biscuits delivered promptly and well packaged.”

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Posted 4 years ago

“I bought the advent biscuits and we are loving them! The kids are super excited to see which animal they will get each morning in their calendars A++++”

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Posted 4 years ago

“This was sent as a gift & the receipitant loved icing their own Christmas biscuits.”

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Posted 4 years ago

“Wow. Utterly stunning craftsmanship. A family heirloom for generations to come. Thank you.”

Biscuiteers 5 star review on 9th December 2020

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Posted 4 years ago

“Absolutely stunning and the bag just finished the present off. Excellent”

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Posted 4 years ago

“I was expecting the biscuits to arrive by the 1st not after has they were a present I wanted to give to someone on the 1st”

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Posted 4 years ago

“Disappointed All the photos make this tin look so much bigger, I do realise now that the dimensions are stated further down the page but went from the photos only, my error. I certainly wouldn't have paid £ 35 for such a tiny box of biscuits. I would have sent them back but for the non return policy because biscuits are consumable.”

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Posted 4 years ago

“Fabulous! Definitely order again. Gift bag slightly damaged on transit but didn’t damage tin or biscuits. Beautiful gift for my daughter, thank you x”

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Posted 4 years ago

“What a beautiful bunny biscuit just a share it had come loose from it’s icing anchor resulting in it arriving with its boots broken off! Very yummy however”

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Posted 4 years ago

“Disappointed. Lovely tin, but overall wasn't what I expected for the cost.”

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Posted 4 years ago

Biscuiteers is rated 4.6 based on 5,793 reviews