Biscuiteers Reviews

Name: Biscuiteers
Address: 18 Stannary Street, London
Rating: 4.61

4.6 Rating 5,793 Reviews

89 %

of reviewers recommend Biscuiteers

4.6

Based on 5,793 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

0207 820 3115

Location:

18 Stannary Street
London
SE11 4AA

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Biscuiteers 1 star review on 7th May 2024

Anonymous

Biscuiteers 5 star review on 4th June 2022

Jeannine Hendrick

282

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The biscuits are so beautiful and come in such an attractive tin. I have only once tried them and they are delicious, I keep giving them away and they don't seem to share them with me!”

Helpful Report

Posted 3 years ago

“I bought the Halloween haunted house box as an activity to do with my children (8 and 10) and we were all quite disappointed. The house is much smaller than what it looks like on the website, the consequence is that it made it very difficult to decorate, you’d have to be very experienced with icing to create a result that would look anything like the picture. We couldn’t get the house walls to stay together so the house collapsed leaving the kids upset. The sugar decorations to are so small that they don’t stick to the icing. Disappointed all round.”

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Posted 3 years ago

“unfortunateley it never arrived !”

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Posted 3 years ago

“A delicious surprise for every occasion. Perfectly packed and priced. Thank you!”

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Posted 3 years ago

“The It’s a boy gift was gratefully received. As I didn’t see it myself I can’t comment personally but I think it’s an original gift idea.”

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Posted 3 years ago

“Lovely biscuits and always received with pleasure”

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Posted 3 years ago

“Lovely product,the person who received it loved it”

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Posted 3 years ago

“Excellent service and amazing biscuits”

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Posted 3 years ago

“The biscuit was lovely and went down a treat. The delivery was not so good unfortunately. This was a gift, which I ordered on 17 September due for delivery on 21 September. However, it didn't arrive until 27 September, and it also required a signature (which was one of the reasons for the delayed delivery apparently).”

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Posted 3 years ago

“Always good service and perfect biscuits.”

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Posted 3 years ago

“Very pretty biscuits and lovely tin, pricey but nice for a special occasion”

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Posted 3 years ago

“I love the small Little Miss biscuit cards from biscuiteers. A great way to add a smile to a friend's face when they are feeling sad.”

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Posted 3 years ago

“RHS collaboration biscuits looked fantastic. Mum and sister confirm they tasted sublime too. And of course they have (another) tin to stash things in. Awesome!”

Biscuiteers 5 star review on 27th September 2021

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Posted 3 years ago

“My aunt was delighted with the gift and has shown it off to all her neighbours and friends .”

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Posted 3 years ago

“great wrapping 5 star icing.”

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Posted 3 years ago

“The biscuits were ordered for my sister's birthday, they are beautifully designed with a pretty packaged biscuit tin. My sister's feedback was although it tasted delicious, she couldn't help but notice there was a strange odor to the biscuits - she explained it was almost like a weird chemical industrial smell! Something you do not want your biscuits to have an odor of. Also, I was excited for her to taste the gingerbread flavor biscuits from the Biscuit Tin - Birthday Party Collection. However, she confirmed with me it was not gingerbread and it just tasted like vanilla.”

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Posted 3 years ago

Thank you so much for your feedback. I really do apologise that you weren’t happy with the taste of your biscuits. This is really disappointing and something we will be taking very seriously. Due to the artisan nature of our biscuits, no two batches are ever quite the same. However, we take every care throughout the baking process here at the Ministry of Biscuits to ensure that taste and texture are of the highest standard. We also have rigorous checks in place to ensure that the biscuits are at their freshest when they leave us. It's so important to us at Biscuiteers that our customers share their experience with our products and service, so we can strive to improve and deliver 100% biscuit happiness. Thank you and Kindest Regards, Biscuiteers x

Posted 3 years ago

“Sent some for twins Birthday some for a party. Both absolutely loved them looked great tasted amazing.looked too good to eat. !!!”

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Posted 3 years ago

“Ordered the giant box of personalised chocolates for my sister for her 60th birthday present. Organised for them to be delivered day before my sister's birthday so they were certain to be there for the big day. Biscuiteers failed to deliver. I was very disappointed by their response and handling of the matter when informed them of what had happened. Very disappointed all round.”

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Posted 3 years ago

Hi Kate, I can see our customer service team have been in touch with you regarding your order, I apologise that you were not satisfied with the Biscuiteers response. A full refund and apology was provided. Warmest Regards and Many thanks, Biscuiteers x

Posted 3 years ago

“The customer service went above and beyond any expectations (a special thanks to George who responded to all my emails swiftly, supportively and patiently). This is a company that clearly puts customer satisfaction as its priority and as such will definitely be getting repeat orders from me. The range of products is amazing, and I was extremely happy to find that gluten-free biscuits are included in their range. I highly recommend the company and its products.”

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Posted 3 years ago

“excellent website, biscuits as displayed and delivery spot on”

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Posted 3 years ago

Biscuiteers is rated 4.6 based on 5,793 reviews