“I received 2 of the same protein powders instead of 2 different protein powders. The return and replacement process was easy however annoying that I have had to wait so long for the correct product.”
Hey Clinton, we're sorry to hear this. While the great majority of our consumers enjoy our products, we cannot please everyone. However, if you are dissatisfied for any reason. We will gladly refund your money. I've sent you an email with instructions on how to proceed. We appreciate your input and wish the gainz be with you!
“Website could be easier to use. Nutritional information could be more detailed and include break down of elements of each product. Couldn't find the electric shaker, following the link lead to an error page.”
We're sorry to hear about the coupon discount issue, Brad. We will gladly assist you in investigating what happened if you can provide the coupon code. Promotional periods vary, and some may end within a single day. Please be assured that we will share your feedback on the duration of the promotion and how inconvenient it is for customers. We appreciate your business and would like to help you resolve this issue.
I eagerly await your response.
“As a long-time customer, I am disappointed that whenever I order my 3monthly supply you always give me a discount code immediately, but I never get to use it because it by the time I send my next order the discount is out of date.”
Hello Pam, we're sorry to hear about the coupon discount issue. We will gladly assist you in investigating what happened if you can provide the coupon code. Promotional periods vary, and some may end within a single day. Please be assured that we will share your feedback on the duration of the promotion and how inconvenient it is for customers. We appreciate your business and would like to help you resolve this issue.
I eagerly await your response.
Thanks for the review, Charmaine. We value your feedback about our website and very much excited for you to try our products. May the gainz be with you!
We're sorry to hear about the coupon discount issue, Gareth. We will gladly assist you in investigating what happened if you can provide the coupon code. Promotional periods vary, and some may end within a single day. Please be assured that we will share your feedback on the duration of the promotion and how inconvenient it is for customers. We appreciate your business and would like to help you resolve this issue.
I eagerly await your response.
“You have the option to reorder a previous order but it wont actually add it the to cart...
Its listed there in the cart but wont update to add the amount to the final balance so you only ever pay shipping”
Hey Dave, thanks for the review. Your feedback about the website is noted and has been reported to our web team. We aim to make sure our website is as customer-friendly as possible. We look forward to serving you next time.
