Hey Emerson, thanks for the review and we are sorry to hear about this. Please be assurred we are doing the best we can to make sure our all of our flavors will be available. Kindly continue to check our website for updates.
Hey Jessica, thanks for the review. Your feedback about the website is noted and has been reported to our web team. We aim to make sure our website is as customer-friendly as possible. We look forward to serving you next time.
Hey Paul, We're sorry to hear this! While the vast majority of our customers love our products, we unfortunately can't please everyone. However, If you're not happy for any reason. We're happy to refund you. I've sent you an email on how to proceed. We appreciate your feedback and hope the gainz remain with you!
“Good quality product is good however the delivery service is absolutely appalling last 2 deliveries delivered to wrong addresses even though address correct on the order. You need to sort that out otherwise I will look to purchase elsewhere”
Hey Kris, we are sorry to hear about your experience. While most of the time, deliveries are on time and accurate, unfortunately there's instances where we encounter challenges with delay. At the same time, we are glad to chase up the parcel for your with the courier. Please be assured that it is our responsibility to get you your parcel, and we will keep on it until it gets to you. We have sent you an email to better understand how we can help you.
“Rather great in terms of value for money. Ever slightly cheaper than Optimum Nutrition at other competitors. The chocolate flavour is a tad to sweet for my taste in comparison to ON's chocolate. Be mindful of the sugar content when purchasing. Overall though the casein mixes rather well and I was happy I gave it a go. Rather quick shipping as well.”
Hey, thank you for your feedback. We're sorry to hear this! While the vast majority of our customers love our products, we unfortunately can't please everyone. However, If you're not happy for any reason. We're happy to refund you. Please send us an email via sales@blackbeltprotein.com.au
“They promise you a 10% dc if you write a review. I have bought over 20kg and still have no yet received my coupon.
Flavours are good and mix well even at high temperatures. Great product but misleading promotions”
Hey Michael, sorry to hear about this. We have sent you an email regarding the coupon code issue to sort this matter. Kindly let us know if you require additional assistance. We appreciate your feedback and looking forward to serve you next time.
Hey Asnat, we are sorry to hear about your recent experience. I have sent you an email to better understand the issue and provide assistance. We appreaciate your feedback.
Hey Matthew, we are sorry to hear about this. We place high value in our loyal and returning cusotmers. I have sent you an email to better understand how we can help you. We appreciate your feedback and looking forward to your response.
Hi Dean, we appreciate your feedback. Unfortunately, there has been significant increases in global whey prices. We strive to be as affordable as possible through our direct to consumer model. We're hoping to see whey prices come down in 2022.
Hi Chrisitiane, we are sorry to hear about your recent experience. I will be glad to help and assist you with this issue. An email has been sent to you in order for us to address the matter. We appreciate your feedback and hope the gainz remain with you!
