“Website not standout but also not horrible. Hence three stars (for the website experience only; can't comment on the product yet as this was my first order)”
Hello Christopher, ware sorry to hear about the coupon discount issue. If you can provide the coupon code, we will gladly assist you in investigating what occurred. Promotions have varying durations, and some may expire within a single day. Please know that we will share your feedback about the promo duration and how it is inconvenient for customers. An email was sent to help sort this matter.
Hello Aiden, we thank you for your product review and are sorry to hear about the coupon discount issue. An email was sent to resolve this issue, We look forward to your response.
“Was a few glitches while ordering I hope the order is correct and I hope the product is good as it’s the first time trying it, wanted to buy a flavour sample pack so I can try the flavours but there is no such thing, fingers crossed it tastes nice.”
“3-5 days delivery and flavours are usually good. My last order I received a banana flavoured protein but it tasted plain. Strange because it usually tastes good. Think I just got a really bad 1kg”
Hello, We're sorry to hear about your experience and would like to look into it more. We would need to collect the product as part of our return process and investigation. An email has been sent with instructions to further assist you with this. We appreciate your input and wish the gainz be with you!
Hey Faith, thank you for your review. Unfortunately, there have been significant increases in global prices. We strive to be as affordable as possible through our direct-to-consumer model. We're hoping to see whey prices come down in 2022.
Hey Lewis, thanks for the review. Your feedback about the website is noted and has been reported to our web team. We aim to make sure our website is as customer-friendly as possible. We look forward to serving you next time.
“Why can't I get my code word discount to work. I have used the word "Gainz" and my checkout doesn't show it. Can you adjust this please. Pam Sharrock”
Hey Pam, thank you for your recent purchase. We are sorry to hear about the coupon discount issue. We have sent you an email to resolve the issue with the discount that should have been applied. Looking forward to your response.
Hey Maryem, We're sorry to hear about your recent experience and the trouble it has caused you. Your feedback on the secure payment mechanism has been acknowledged and will be discussed with the team.
