Hey Narelle, thanks for the review. Your feedback about the website is noted and has been reported to our web team. We aim to make sure our website is as customer-friendly as possible. We look forward to serving you next time.
Hey James, We’re sorry to hear this. We dispatched your order on 18/10/22. Unfortunately, due incoming high volume and shortage of staff from the courier, sometimes parcels can be delayed. Please be assured it’s our responsibility to get you your parcel, and we will keep onto it with the couriers until it arrives. As of the latest update, your parcel is currently in transit. Tracking details were sent to you via email.
“I love the taste, I have a sweet tooth and this stuff hits the spot! I haven't quite figured out baking with the protein powder but I'll get there and definitely continue using these products.”
“I ordered 3kgs of WPC protein, Super Greens GT, BCAAs. The process of ordering the products was simple. The products arrived in under a week which was great. The products were in good condition on arrival. I don't mind the sealable packaging for the 1kg protein, but I don't think it works as well for the smaller products such as the 250g Super Greens GT. if it's not too costly, maybe a cylindrical plastic bottle with a lid would be easier to use. 4/5 stars would definitely recommend their products to others. plan on buying again! P.s I was offered a $10 voucher to complete this review but I don't think it has swayed my opinions!”
Hello Erol, We're sorry to hear about your recent experience and the trouble it has caused you. Your feedback about the packaging has been acknowledged and will be discussed with the team. We value your business and look forward to serving you in the future.
“Reliable taste. Good nutritional value. The flavoured ones outside vanilla and chocolate do have a sweetly, kind of alcoholic smell, especially the peanut butter vanilla, which is why I gave 4 stars. But the vanilla and chocolate varieties are really good. BB has doubled in price over the past couple of years (I remember the days of 6kg for $99), but still cheaper than other brands.”
Hello Bindi, Thank you for your recent purchase and review. Unfortunately, there have been significant increases in global whey prices. We strive to be as affordable as possible through our direct-to-consumer model. We're hoping to see whey prices come down in 2022.
Hey Ben, thanks for the review. Your feedback about the website is noted and has been reported to our web team. We aim to make sure our website is as customer-friendly as possible. We look forward to serving you next time.
Hey Jason, Thank you for your review. Due to shortages in ingredients, some of our flavours were unavailable. At the same time, we are doing our best to get them back as soon as possible so you can enjoy your preferred flavour. We value your business and look forward to serving you in the future.
