Hey Simon, thanks for the review. Your feedback about the website is noted and has been reported to our web team. We aim to make sure our website is as customer-friendly as possible. We look forward to serving you next time.
Hey Tyler, We’re sorry to hear this. We dispatched your order on 02/01/22. Unfortunately, due to incoming high volume and shortage of staff from the courier, sometimes parcels can be delayed. We're glad that you received your order. We value your business and look forward to serving you again.
Hey Matthew, we received your product review and are sorry to hear about the coupon discount issue. An email was sent to help resolve this matter. We look forward to your response.
Hey Cameron, thanks for the review about the shipping. Your feedback about it has been noted and reported to our team. We look forward to serving you next time.
Hey Kathryn, we're sorry to hear about your recent experience and the trouble it has caused you. Your feedback on the secure payment mechanism has been acknowledged and will be discussed with the team.
Hey Rod, we received your product review and are sorry to hear about the coupon discount issue. If you can provide the coupon code, we will gladly assist you in investigating what occurred. Promotions have varying durations, and some may expire within a single day. An email was sent to you to sort this matter out.
“Bought the banana protein pancakes. The imitation banana flavour is too strong. Wish they would do a plain unflavoured version so I can just add my own flavouring to it.”
Hello Anthony, we're sorry to hear about your experience and would like to look into it more. We would need to collect the product as part of our return process and investigation. An email has been sent with instructions to further assist you with this. We appreciate your input and wish the gainz be with you!
Hey Jed, We’re sorry to hear this. Your order was received past our business hours last Friday. It has been dispatched today. Unfortunately, due to incoming high volume and shortage of staff from the courier, sometimes parcels can be delayed. Please be assured it’s our responsibility to get you your parcel, and we will keep onto it with the couriers until it arrives. As of the latest update, your parcel is currently in transit. Tracking details were sent to you via email.
Hello Christopher, thank you for reaching out and for your interest in our products. Please be advised that production takes approximately two weeks. Please return by that time and check for out-of-stock proteins.
