Black Country Metal Works Reviews

Name: Black Country Metal Works
Rating: 4.87

4.9 Rating 379 Reviews

97 %

of reviewers recommend Black Country Metal Works

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Metrics

4.9

Based on 379 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Black Country Metal Works 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Many thanks. Safe arrival today of quality items now enhancing my front door! It's not easy to get it right, but you have. Much appreciated.”

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Posted 3 years ago

“Excellent service. Weather vane well made and sturdy. Came with all fixings. Joanne very helpful.”

Black Country Metal Works 5 star review on 14th June 2021

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Posted 3 years ago

“Excellent service from Joanne Jones and the team. Very professional and exactly what I had imagined. I certainly would highly recommend Black Country Metalworks to friends and family if they are looking at buying a bespoke weathervane. Well done”

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Posted 3 years ago

“I was looking for a pair of unique bookends and I love Disney. While searching I came across Black Country Metal Works and saw they did weather vanes and doorstops with a lovely silhouette of Mary Poppins. I emailed them to ask if they would be able to make book ends with the same silhouette. Joanne Jones responded and said they would be happy to. She explained the process of making them bespoke for me and confirmed I was happy to proceed. She kept me updated during the process. The bookends arrived and were very well wrapped. I am delighted with them, they look so nice on my bookshelf. Joanne made the whole process really easy and pleasant. I would definitely recommend the company.”

Black Country Metal Works 5 star review on 12th June 2021

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Posted 3 years ago

“Just received fab little Heart-Shaped Coat Hooks - really lovely Thank you - perfect service”

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Posted 3 years ago

“The Black Country Metal Works team were very proactive with regular updates and options during COVID particularly. The lamp quality is exceptional and all contact prompt and professional. I wish I needed more iron objects just to experience the refreshing customer service.”

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Posted 3 years ago

“We have just unpacked our Postbox....and are absolutely delighted with it!! The quality and craftsmanship is superb, and certainly make the neighbours look twice. Thankyou so much for not disappointing. The Postbox is beautiful. Infact, when our wall has been built, I shall send you a couple of photographs.”

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Posted 3 years ago

“Very fast delivery, cynbel kiln was exactly as described-thank you!”

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Posted 3 years ago

“Dutchess fireside companion set Good quality. Looks great with my wood burner and does its job. Quick delivery as well. This has now been used several times and still looks fantastic.”

Black Country Metal Works 5 star review on 1st June 2021

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Posted 3 years ago

“Beautiful Robin, came quick and good packaging! Thank you. Highly recommend. 😊”

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Posted 3 years ago

“Hello, I received the wonderful bird bath which was for my husbands 65 birthday, which is today Can I say that both he and I absolutely love it. It’s well made and we love the little bird Thank you so so much.”

Black Country Metal Works 5 star review on 31st May 2021

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Posted 3 years ago

“Excellent service - I ordered an in stock Weathervane for my wife's birthday , and whilst i was aware of expected delivery of 10 days , i thought i would take the risk . Having followed up a few days later just to see if earlier delivery was possible i was contacted as promised by Joanne who looked into this for me and after an hour contacted me again as also promised to confirm she got the Weathervane shipped advised it should be with me next day True to her word its now been delivered by APC - the Weathervane remains wrapped up till tomorrow , but expect its just as described and looking forward to seeing it - Thank you Black Country Metal Works and notably Joanne Jones from Graphic Design and Marketing for arranging a speedy turnaround.”

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Posted 3 years ago

“Excellent customer service especially from Joanne Jones, very accommodating and helpful with our bespoke design. It arrived within the timescale provided and was an excellent quality product. Cannot recommend enough. Thank you so much.”

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Posted 3 years ago

“My hanging basket bracket arrived today. It was so well packaged and arrived perfect. The quality of it was excellent, better than I had thought it would be. I absolutely love it and am looking for my next one for the back garden. Thank you so much! Would highly recommend”

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Posted 3 years ago

“Lovely product I can really recommend this company I am sure I will use them again! So, so pleased with my hanging basket brackets!”

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Posted 3 years ago

“Hi Lindsay The order arrived this morning and the recipient was absolutely delighted with his rather belated Christmas gift! Thank you for all your help. Best regards Wendy”

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Posted 3 years ago

“I have ordered a variety of items from this company and they have all been high quality and beautiful. I just love my most recent order of a bird feeder and some garden wall art; they look wonderful. Highly recommend”

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Posted 3 years ago

“Very impressed with the quality and service Black Country Metal Works have provided us with, it is so much appreciated, particularly in these very challenging times. Recommend this company most highly.”

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Posted 3 years ago

“I looked everywhere for some bookends and these were perfect. They arrived safely packaged and I absolutely love them. Perfect size and look beautiful. Customer service were prompt in answering any queries I had. Would definitely recommend Black Country Metal Works.”

Black Country Metal Works 5 star review on 6th May 2021

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Posted 3 years ago

“Most definitely recommend this company . Quick proficient service. totally delighted with Sun Dial .”

Black Country Metal Works 5 star review on 5th May 2021

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Posted 3 years ago

Black Country Metal Works is rated 4.9 based on 379 reviews