Black Country Metal Works Reviews

Name: Black Country Metal Works
Rating: 4.87

4.9 Rating 379 Reviews

97 %

of reviewers recommend Black Country Metal Works

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Metrics

4.9

Based on 379 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Black Country Metal Works 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very prompt and organised, goods delivered on time and quickly sorted things out when I left something off the order. i was very satisfied with the whole exercise”

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Posted 5 years ago

“Good service, prompt delivery and my daughter was delighted with the lovely watering can!”

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Posted 5 years ago

“Excellent products. 4 items ordered. All arrived when promised. Good quality and competitive prices. Very happy.”

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Posted 5 years ago

“Excellent products at very good prices. I purchased 3 garden sculptures (hedgehogs, honey bee and woodpecker) and a galvanised storage unit. I am really pleased with them all. Had to wait for one because it was out of stock. Emailed me when in stock and l ordered it. Very good customer service. I highly recommend buying from this company.”

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Posted 5 years ago

“Excellent service from ordering to delivery. Coal scuttles are well finished would not hesitate to recommend Black Country Metal Works.”

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Posted 5 years ago

“Coal bucket arrived promptly and was exactly as decribed. Very pleased, thank you.”

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Posted 5 years ago

“Couldn't believe how quick the weathercock was delivered , very pleased with it , highly recomended to anyone dealing with them , so pleasant and helpful .”

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Posted 5 years ago

“Very fast, efficient and profesional service, even very fast to deal with my query. The sundial was of very good quality and was easy to fit to my stone cherub table in the garden.”

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Posted 5 years ago

“Fantastic boot rack - the original item arrived slightly damaged however the team could not have been more helpful in resolving the situation immediately - now all installed and looks great. A very happy customer. Thank you :-)”

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Posted 5 years ago

“Excellent service when I phoned with a query. Next day delivery as promised. When originally looking I found lots of smaller pieces but wanted a larger one which is exactly what you had to offer. I liked the quality of the armillary sphere and I will tempted back to your site when I next want to buy something Thank you very much”

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Posted 5 years ago

“The service was lovely and the product very good. I was happy with the finish and the price.”

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Posted 5 years ago

“I was looking for a door knocker with a difference and found the perfect one through Black Country Metal Works. The website was easy to navigate, payment was simple and delivery extremely quick. The chrome dragonfly knocker is absolutely beautiful. It is of excellent quality, very detailed and stands out from all the others. I'm so please I discovered this company and will definitely look to purchase more items in the future. There name has already been passed on to others. On a side note - love the 'Meet the Team' photographs on their website, looks like a wonderful place to work. Happy staff = happy customers!!”

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Posted 5 years ago

“Really lovely quality and true to the colour shown. I would certainly recommend it .”

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Posted 5 years ago

“Our order arrived promptly and we are very happy with it. We'd certainly order more without hesitation.”

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Posted 5 years ago

“I received excellent customer service when dealing with an order error on my part. They were happy to help sort things out. I'm delighted with the stair rods, they look beautiful.”

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Posted 5 years ago

“Lovely product and good quality.”

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Posted 5 years ago

“The customer service was friendly and knowledgeable. The door knocker is lovely, solid and just as I had hoped it would be for the price. Good advice and help was given when the delivery was delayed, not really to be unexpected as the distance is some way; the staff I asked about this were very helpful even down to the detail of the size of the parcel suitable for posting. Great.”

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Posted 5 years ago

“I searched high and low on the internet for a tall attractive fire screen and this one is absolutely perfect. I am extremely delighted with my product, the very careful packing and the prompt delivery. I originate from Wednesbury, so buying a Black Country product is even more special. I too look forward to receiving my complimentary hearts. What a lovely gesture. Thank you!”

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Posted 5 years ago

“Love the owl knocker, well made, looks great. Just out of hospital so am waiting for my brother- in - law to fix it to the front door. Arrived promptly and well wrapped. Would certainly recommend this firm. David”

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Posted 5 years ago

“prompt order and delivery - excellent”

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Posted 5 years ago

Black Country Metal Works is rated 4.9 based on 379 reviews