Black Country Metal Works Reviews

Name: Black Country Metal Works
Rating: 4.87

4.9 Rating 379 Reviews

97 %

of reviewers recommend Black Country Metal Works

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Metrics

4.9

Based on 379 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Black Country Metal Works 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Recently purchased a weather vane, prompt delivery good quality, helpful assistance given at all times, Thank you Black Country. Carol & John Cumbria.”

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Posted 3 years ago

“Ordered a Scottish flag metal weathervane. This arrived well packaged and within a good time frame. The weather vane is superb and great value for money. My husband loves it and cannot believe I found the website. I am so glad I did. I would not hesitate to recommend this company. Great quality and great value for money. If I could give 10 stars I would. I will be ordering more from this company”

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Posted 3 years ago

“I recently purchased a log basket and Robin from Black Country Metal Works. They arrived well packaged and promptly and we are delighted by the look, quality and craftsmanship of both items. Would definitely purchase from them again.”

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Posted 3 years ago

“Joanne Jones designed a weathervane for my hubby, the design was taken from a photo of our black lab. Joanne did such a lovely job, it really looked like our dog. the weathervane was very well made too, i would thoroughly recommend them.”

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Posted 3 years ago

“Lovely item and delivered very quickly”

Black Country Metal Works 5 star review on 28th December 2021

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Posted 3 years ago

“Very happy with my metal bullfinch would highly recommend Jackie”

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Posted 3 years ago

“Thank you for our recent order with you. The coal skuttle was good quality, good price. Delivered free and next day. A very good service”

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Posted 3 years ago

“Absolutely delighted with my purchase. Meets all expectations and more. A truly unique and contemporary piece. Also a great customer service.”

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Posted 3 years ago

“Ordered a brush and shovel set for the hearth - recently moved house and wanted something to match in. Lovely set arrived - well manufactured and good quality. Shipping was easy and delivery on time. Very pleased with the purchase. Thank you.”

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Posted 3 years ago

“I have ordered a Weather Vane and a stand alone hen with two chicks from Black Country Metal Works at different times, and both are very high quality: service was excellent and the photos do not do the workmanship justice, really really lovely finish on both pieces which shows pride and care in the work undertaken. I decided not to add a photo as the products need to be seen and touched.”

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Posted 3 years ago

“My fireguard has just been delivered and I am absolutely delighted with it Great craftsmanship and price”

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Posted 3 years ago

“I ordered a bespoke weathervane from Black Country metal works, I needed an oriental dragon for the top of my dragon pergola but just couldn’t find one. I’m so impressed with the help that I received with the design from Joanne, it was just what I had in mind. I received my weathervane a lot sooner than I expected, and it’s fabulous, I couldn’t be happier. Many thanks to Joanne and her team. Mel - Staffordshire”

Black Country Metal Works 5 star review on 22nd November 2021

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Posted 3 years ago

“I have ordered twice now and both items, companion set and fire guard, arrived well wrapped and on time. Both items are well made, decorative and are deserving of 5 stars. I will be using them again.”

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Posted 3 years ago

“Thank you so much for the companion set, we love it and I’m amazed how fast it arrived, ordered one day and arrived next. The price was excellent for the set and quality is superb. I’m thinking of getting one for our son. Thanking you.”

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Posted 3 years ago

“Custom made weathervane for my husband for Christmas. Joanne was helpful from the beginning and kept me up to date. The weather vane is beautiful and I will send pictures once it’s on top of the garage. Worth every penny, thank you Black Country Metal Works”

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Posted 3 years ago

“Hi, I ordered fire screen 'butter fly wings' and Black Coutry Metal Work were in touch with updates on the products arrival immediately. Beautiful workmanship and substantial piece too - really impressed with the screen. Packaging was great for journey North and delivery very quick. I would use this company again and genuinely 100% pleased with the product - it was exactly what we had been looking for. Many thanks Ben.”

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Posted 3 years ago

“Joanne Jones was very helpful from my first call, to helping me with the design. Delivery was much quicker than expected. Very professional from start to finish. Would recommend to anyone.”

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Posted 3 years ago

“We ordered a cast iron Victorian boot scraper, what a great quality item, exactly as described. Unbelievably fast delivery! Ordered at 11am and within the hour had an email saying my 3 items had been despatched. Received the items the following morning - around 24 hours from ordering to receiving. Absolutely a 5 star service!”

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Posted 3 years ago

“My sister was absolutely delighted with her subndial. It was of good quality and value for money and arrived on time. Communications was good. I shall looking to buy from Ben again. Thank you.”

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Posted 3 years ago

“Requested to order and ship two victorian lamp posts to NZ. The shipping costs were assessed at 2,700 pounds approx. (items to purchase were around 1,000 pounds). The courier cost was equivalent to a first class return airfare on a reputable airline between the two countries. When i asked would they consider a sea based freight forwarding company, they responded by saying that the forwarding costs remained unchanged. I sent correspondence highlighting that I was dissapointed that they wouldn't revisit the costs and method of shipping and cc-ed in the Chairman for the company. Heard nothing back from either the Export Manager or the Chairman.”

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Posted 3 years ago

Black Country Metal Works is rated 4.9 based on 379 reviews